Archstone Care Center

Pros

• Robert, the Case Manager at Archstone, is always pleasant and makes time to touch base with clients.
• Adam, the Marketer at Archstone, is a wonderful addition to the team and prioritizes ensuring a great experience for everyone.
• The staff at Archstone provide excellent care for residents with Alzheimer's.
• The facility has convenient location to family and provides enjoyable activities for residents.
• The care provided by Archstone was excellent and greatly improved compared to other facilities.
• Some of the nurses at Archstone have been helpful and responsive in providing updates on residents' conditions.
• The rooms at Archstone are clean and well-maintained.
• The dining room and community area at Archstone are well-managed spaces within the facility.
• Staff members at Archstone have been kind and helpful towards residents with Alzheimer's.

Cons

• The staff at Archstone does not treat everyone like family.
• The rooms at Archstone are filthy.
• The CNA's at Archstone do not answer the call light for 40 minutes.
• The nurses at Archstone do not provide help.
• Archstone gave someone's boyfriend a terrible skin tear.
• The OT and PT staff at Archstone do not know what they are doing.
• Medications were given incorrectly at Archstone.
• The doctor at Archstone does not care about the residents.
• There is a scorpion and roach problem at Archstone.
• There is not enough staff on weekends or nights at Archstone.
• The nurse in charge at Archstone was rude.
• A staff member at Archstone did not allow a grandchild to play with games in the TV room.
• It took a long time for someone's mother to get her food at Archstone.
• Rooms at Archstone need lots of work and maintenance.
• Some of the nurses at Archstone have been rude.

Review

The experiences shared by individuals at Archstone Care Center depict a stark contrast in the quality of care, cleanliness, and overall satisfaction with the facility. Many reviewers are disheartened by their encounters, emphasizing that the motto "Where everyone is treated like family" does not seem to resonate within the care provided. Numerous accounts point to a lack of attentiveness from staff members, highlighting issues such as delayed responses to call lights and dismissive attitudes from nurses who appear uninterested in addressing concerns. For some families, these observations raise significant alarm bells regarding the level of care and respect given to residents.

One particular reviewer expressed deep dissatisfaction with the cleanliness of the rooms, describing them as filthy and plagued by pest issues such as scorpions and roaches. Furthermore, essential services like physical therapy (PT) and occupational therapy (OT) were criticized for perceived incompetence. The administration of medication also drew negative attention due to reported errors, leading to increased worry for families about their loved ones' well-being in this environment. The absence of effective communication from healthcare professionals only exacerbated concerns; several individuals reported a lack of returned phone calls and emails, which may leave families feeling isolated during crucial times.

Conversely, there are positive remarks about Archstone Care Center that paint a different picture. A few reviewers regarded it as one of the better rehab communities in the East Valley, pointing out cleanliness and well-maintained facilities. Robert, a case manager at Archstone, received praise for his pleasant demeanor and commitment to staying connected with families regarding patient care updates. Adam, identified as part of their marketing team, was noted for his genuine concern in ensuring residents have positive experiences while at Archstone. This aspect indicates that while there may be pockets of excellence within the facility's operation, they often struggle under broader systemic issues.

Throughout various reviews detailing personal experiences within Archstone?s walls over extended periods?like three years or more?the sentiment remains mixed but leans heavily on anecdotal improvements in care quality. For instance, several individuals have found comfort in knowing that their loved ones seem happy with aspects such as accommodations and available activities within the center. Nevertheless, even those satisfied with certain elements expressed frustration about inconsistencies regarding program execution and cleanliness standards.

Some families conveyed appreciation for specific caregivers while concurrently expressing disappointment towards certain nurses whose behavior fell short of expectations. Shared rooms were also mentioned negatively; many felt cramped conditions added discomfort rather than fostering a sense of community among residents. This inconsistency between excellent individual staff performance contrasted against an overall atmosphere lacking warmth truly reflects mixed feelings when describing life inside Archstone Care Center.

Unfortunately, even those who had better experiences left recommendations for improvement around staff training on personal interactions with both residents and visiting relatives. Concerns regarding food quality surfaced frequently alongside requests for more engagement from caretakers?fostering connections beyond basic tasks could enhance resident satisfaction greatly over time. Ultimately despite commendable efforts by some dedicated staff members amidst troubling organizational shortcomings evident through numerous testimonials?the desire expressed most frequently across all reviews is simple: striving for an experience where all feel welcomed into a familial environment deserving empathy is paramount moving forward at Archstone Care Center.

Pharmacies

• Walgreens (3.7 miles)
• CVS Pharmacy (6.2 miles)
• Walgreens (6.7 miles)
• Walgreens (6.7 miles)
• Walgreens (7 miles)
• Walgreens (7.1 miles)
• Walgreens (7.1 miles)

Parks

• South Mountain Park (5 miles)
• Desert Breeze Park (11.5 miles)
• Blue Sky Airport Parking (12 miles)
• Margaret T. Hance Park (12.1 miles)

Places of Worship

• Esperanza Lutheran Church (5.3 miles)
• Church of Jesus Christ of Latter Day Saints (5.7 miles)
• Primera Iglesia United Methodist Church (10.7 miles)
• Roosevelt Community Church (11.9 miles)
• Temple Emanuel (12.3 miles)

Restaurants

• McDonald's (6.2 miles)
• McDonald's (6.8 miles)
• Andy's Frozen Custard (8.4 miles)
• Chick-Fil-A (8.5 miles)
• Gallagher's (8.6 miles)
• McDonald's (9 miles)
• In-N-Out Burger (9.1 miles)

Physicians

• Cigna South Mountain (6.7 miles)
• East Valley Family Medical (7 miles)
• TLC Pediatrics (7 miles)
• English Dermatology Ahwatukee (8.1 miles)
• Step By Step Pediatrics (10.3 miles)
• Centre For Contemporary Dental Concepts (10.5 miles)
• HonorHealth Medical Group - South Tempe - Primary Care (12.2 miles)

Cafes

• Black Rock Coffee Bar (9.2 miles)
• Starbucks (9.2 miles)
• Starbucks (11 miles)
• Starbucks (11.2 miles)
• Spoonz Cafe (11.3 miles)
• Starbucks (11.3 miles)
• Starbucks (11.8 miles)

Transportation

• Hertz Rent A Car (10.5 miles)
• Delta SkyClub (11.7 miles)
• Phoenix Sky Harbor International Airport (PHX) (11.7 miles)
• Terminal 3 (11.8 miles)
• Airport Rent-A-Car (11.9 miles)
• Terminal 4, Concourse D (12 miles)
• Concourse A (12.1 miles)

Theaters

• Arizona Mills 18 w/ IMAX (10.9 miles)
• AMC Arizona Center 24 (11.6 miles)

Hospitals

• Arizona State Hospital (12.4 miles)