729 East 9th Avenue, Anchorage, AK 99501
For more information about senior living options: (844) 490-3973
During his time at East View he received excellent care. Lisa Catlett (administrator) is a very caring person and the ultimate professional. She collaborated with the family through an arduous process. The homes are brand new with an open floor concept and beautifully decorated. The staff are very approachable and willing to answer or address any concerns. The facility is clean, well-maintained, and has a warm and inviting atmosphere. The staff members are incredibly kind, compassionate, and attentive to the needs of the residents. Lisa is excellent at her job. Her professionalism and leadership skills are exemplary. The facility and its staff members are truly wonderful, and they make a positive difference in the lives of the residents they serve.
The decline in services was so disappointing. The gourmet meals shown in their advertising existed only in the first 3 to 4 months, to be replaced with ready-made frozen foods. If their elderly family needs anything more than cursory care, beware. The turnover is awful and the care is worse. The specialty equipment was damaged, lost, or went missing. They had to involve the state ombudsman to get issues resolved. This is not a safe place for your family members; do not use them. There is a claim that a review by Carol was false to get the deposit back. Antipsychotic medication was added to heart and diabetes meds, with no clear information on who approved it. No phone calls were answered or messages returned. The facility would not respond or release notes about the father's care. Hygiene and clothing concerns related to dignity and lack thereof.East View Assisted Living Facility in Anchorage, Alaska has been the stage for a wide range of experiences, from glowing endorsements to stark warnings. Some families describe it as a place that initially presented well, with promises of quality care and even gourmet meals, only to see those promises fade over time. In these accounts, the facility's trajectory feels like a sharp decline from what was advertised to what residents actually received as services changed and turnover rose. The most persistent concerns center on the daily reality of care: apathetic responses, brief or superficial attention to residents' needs, and a sense that the level of support simply isn't what families expect for loved ones who require meaningful assistance. The tenor of these reviews suggests that for some residents, the experience deteriorated after a few months, replaced by ready-made or less-personalized dining options and a general atmosphere of insufficient attention to dignity and comfort.
One reviewer, identified as Carol, paints a particularly grim picture. She describes a shift from what she initially perceived as high-quality care to a pattern of neglect and disappointing service. She claims that her father's experience included a lack of timely responses, damaged or missing equipment, and a general decline in the level of care that she viewed as inadequate for someone with dementia and post-loss stress. The reviewer also notes an intervention by a state ombudsman to address unresolved issues, emphasizing a sense of urgency and accountability that, in her view, had not been met by the facility. Her assessment concludes with a clear admonition: not recommended, and a warning to others to proceed with caution.
Adding to the complexity of the narrative are subsequent statements that challenge Carol's portrayal. Danny Kelly, who identifies himself as the son of the same resident and a witness to his father's passing, frames Carol's review as a false claim aimed at reclaiming a deposit. He recounts his father's dementia and the emotional backdrop of losing a spouse shortly before entering East View. He also describes what he considers troubling changes to his father's medication - specifically, the addition of antipsychotic medications alongside existing heart and diabetes medications - and questions who authorized those changes. Danny Kelly also alleges privacy-related barriers and difficulties obtaining notes about his father's care, portraying the facility's leadership as resistant to transparency. In this account, Lisa C (Lisa Catlett, the administrator) is a central figure in the dialogue about care decisions and communications, with James Drayton (the owner) reportedly advising legal counsel due to privacy concerns. The tone of this perspective is highly critical, repeatedly urging others not to use the facility.
In contrast to these heated disputes, a more uniformly positive thread runs through several reviews. Kevin and Carol Kelly, who also refer to their father John Kelly's time at East View, describe a markedly different experience. They commend Lisa Catlett as a caring, professional administrator who guided the family through the process with sensitivity and responsiveness. Their praise includes a favorable caregiver-to-resident ratio of 1:5, the appeal of brand-new homes with an open floor plan, and a d?cor that feels welcoming and comfortable. They emphasize that staff were approachable, ready to address concerns, and that Lisa's proactive communication helped them feel informed and supported. This account culminates in a strong recommendation, suggesting that, at least in their experience, the facility delivered the level of care and attentiveness they sought for their father.
Another testimonial echoes the positive sentiment, focusing on an individual visitor's firsthand impression of East View. The reviewer describes East View as clean, well-maintained, and inviting, with a warm atmosphere that conveys genuine care. The staff are praised for kindness, compassion, and attentiveness to residents' needs, and Lisa is singled out for commendation as an effective manager. The visitor's takeaway is that the facility functions smoothly under capable leadership, and the overall impression is one of reassurance and approval for families seeking a respectful and supportive environment for their loved ones.
Taken together, these reviews present a nuanced portrait of East View Assisted Living. On one hand, there are strong, positive experiences anchored in direct, attentive management and dependable communication. Lisa Catlett emerges as a consistently cited administrator who appears to influence the quality of care and the ease with which families navigate the complexities of assisted living. The positive testimonies highlight well-maintained facilities, thoughtful layouts, and a staff culture that prioritizes accessibility and responsiveness. On the other hand, the negative accounts raise serious questions about consistency, safety, and transparency. Allegations of medication changes without clear oversight, equipment mishaps, and delays in communication suggest that, for some residents, the level of care did not meet expectations or legal and ethical standards. The claim that a state ombudsman intervention was necessary, and the claim of blocked access to medical notes, underscore the stakes involved when families feel kept in the dark about a loved one's care.
For families considering East View, these narratives underscore an important reality: experiences can vary widely, and the quality of care may depend on personnel, communication, and the specific circumstances surrounding a resident's needs. Prospective residents and their families might weight factors such as the perceived stability of staff, the transparency of medication decisions, and the facility's responsiveness to concerns. It can be prudent to observe how care plans are discussed, how dietary options are managed, and how promptly staff answer questions or return calls. Given the contrasting experiences, prospective families may benefit from speaking directly with current residents and family members, requesting a tour that focuses on daily routines, and asking for recent examples of how care decisions are documented and communicated. The stories collectively suggest that East View has the potential to be a place of genuine comfort and attentive care when leadership and staff align with a family's expectations for dignity, privacy, and responsiveness.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ted Stevens Anchorage International (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.NuStart Assisted Living Home in Anchorage, AK is a premier senior living community offering a wide range of amenities and care services for its residents. Our fully furnished home provides a comfortable and welcoming environment for seniors to enjoy their golden years.
Our dining room offers delicious meals prepared by our talented chefs who cater to special dietary restrictions and diabetes diets. Residents can savor their meals while enjoying the company of fellow residents in a warm and inviting atmosphere.
At NuStart Assisted Living Home, we understand the importance of maintaining an active lifestyle. That's why we offer a variety of scheduled daily activities that cater to different interests and abilities. From engaging group exercises to stimulating games and crafts, there is always something for everyone to enjoy.
Our caring staff is dedicated to assisting with activities of daily living such as bathing, dressing, and transfers. We also provide medication management services to ensure our residents are taking their medications correctly and on schedule. In addition, coordination with health care providers ensures that all medical needs are met promptly and efficiently.
With move-in coordination services, we aim to make the transition into our community as seamless as possible. We assist with transportation arrangements for medical appointments, ensuring that our residents have access to the necessary healthcare they deserve.
Surrounded by natural beauty, NuStart Assisted Living Home boasts outdoor space where residents can enjoy fresh air and serene surroundings. For those who wish to explore the local area, we have six nearby cafes, parks, pharmacies, restaurants, places of worship, and hospitals within close proximity.
In summary, NuStart Assisted Living Home is an exceptional senior living community in Anchorage offering a range of amenities and care services tailored to each resident's unique needs. With delicious dining options, engaging activities, attentive staff members providing assistance with daily tasks and healthcare coordination – our community strives to provide an enriching experience for all residents in a comfortable home environment.
NuStart Assisted Living Home is located at 729 East 9th Avenue, Anchorage, AK 99501 in Anchorage Municipality, Alaska
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