725 Winter Haven Street, Anchorage, AK 99504
For more information about senior living options: (844) 490-3973
The provider was great and super friendly. The therapists are great. Noel Tyler is a great, warm, and approachable therapist. Noel Tyler is a warm and approachable therapist who helps clients open up. The first counseling session went very well and the client connected easily. The second session went very well and offered new perspectives on triggers. Thriveworks offers Saturday appointments and accepts insurance.
The clinic charged for visits that were supposed to be covered by insurance and failed to inform the client when the claim was denied. They did not update their EIN/MODA after a corporate change, causing billing errors. Insurance paid the clinic, but the clinic refused to refund the client's money, requiring intervention by the attorney general. Front desk staff gave inconsistent and unhelpful answers, creating confusion. There are allegations of insurance fraud and long-running disputes over charges. The billing department charged a partner's credit card without authorization and produced unclear bills. Therapists were described as unprofessional, scripted, inattentive, and cutting sessions short. Billing statements were missing or not accessible, with charges appearing without a clear breakdown or notification. The overall experience was repeatedly criticized, with some reviewers calling Thriveworks "the worst."Across a broad mix of experiences, Thriveworks is described by many clients as a place where the therapists themselves can be wonderful, compassionate, and effective, but the administrative and billing side can be a source of extreme frustration, confusion, and financial risk. Several reviews center on the same core issue: clients believed their visits would be covered by insurance, only to discover unexpected charges months later, sometimes after being told they needed to sort out the claim themselves. The pattern is not just occasional miscommunication; for some, it involved a cascade of mismatched details, such as an incorrect EIN or an unupdated provider record, that led to in-network promises turning into surprise bills and hard-to-fix billing trails.
A dominant thread is the difficulty surrounding insurance and charges. One reviewer explained that multiple visits were billed under the assumption of insurance coverage, but the client discovered the charges only after three months. They were told to handle the claim with their insurer after insurance had denied the claim, yet the problem appeared to be rooted in administrative details like a mismatched EIN and a recent change in the company's EIN that apparently wasn't updated with Moda or the insurer. Even when insurance paid Thriveworks, the client did not receive a refund, and disputes with the credit card company dragged on for months, with the credit card company ultimately telling them the charges were legitimate. The experience culminated in a formal intervention by a government body, with an attorney general's office letter and substantial proof finally producing a refund after more than a year of back-and-forth.
The billing saga took further troubling turns in separate accounts. One reviewer described a situation where Thriveworks allegedly pulled a girlfriend's credit card information from a different account and ran charges on visits billed to another client's insurance - charges that should not have been processed. After months of calls and documentation, the refund was issued, but the reviewer warned that this kind of conduct amounts to placing clients at risk of being billed inappropriately and could even resemble improper cross-account charging. There are also reports of disputes over who is responsible for payments when a patient is not on a particular account, and notes of attempts to withhold refunds or to avoid addressing charges unless confronted with statutes and formal complaints.
Despite the billing upheaval, several clients point to the therapists themselves as bright spots in the Thriveworks experience. A recurring sentiment is that the counselors can be warm, supportive, and capable. For example, one reviewer described a first visit that left them feeling significantly better and grateful to have someone to talk to. Another user praised Noel Tyler as a great therapist - describing her as warm, approachable, and easy to open up to, which helped them feel comfortable sharing. There are also mentions of convenient scheduling options, including Saturday appointments, and assurances that the practice accepts insurance in some cases, which contributed to positive expectations about ongoing therapy.
However, not all therapist experiences were positive. One reviewer offered a detailed, negative account of a session with Tonie Protzman, saying the interaction felt scripted and impersonal. They felt unheard, described the session as diagnostically rushed, and left with the impression that the therapist viewed their problems as a quick, "easy case" rather than something requiring genuine understanding. The reviewer also recounted the therapist's off-topic chatter about vacations and side projects, which undermined the sense of being supported in the moment. The overall impression was that the therapist's approach did not meet the patient's needs, leaving the client doubting whether the provider could offer substantive help.
Other reviews capture a broader range of therapy experiences, including both positive and frustrating moments. Another client noted a strong initial connection, characterized by smooth onboarding and a sense of trust that carried into subsequent sessions. Yet in a later note, they recounted a disappointing later encounter with a counselor who seemed more preoccupied with administrative tasks or other duties than with the client's healing process. Some patients reported that therapy sessions were shorter than the paid-for hour, which added to a sense of being undervalued as a client. In these cases, the sentiment was that the quality of care could be excellent on a personal level, but the overall Thriveworks experience was hampered by inconsistent attention to billing and scheduling.
Taken together, these reviews paint a complex portrait of Thriveworks: highly capable therapists who can genuinely help clients feel heard and supported, paired with an administrative system that many feel is opaque, inconsistent, and sometimes risky for their finances. The most dramatic concerns involve billing and insurance - charges appearing after the fact, mismatches in provider records such as EIN numbers, and stories of significant delays in refunds or outright disputes with insurers and credit card companies. For some clients, government intervention proved decisive in resolving these issues, underscoring the potential consequences of administrative mismanagement.
If you're considering Thriveworks, the experiences here suggest weighing two realities at once. On one hand, you may encounter compassionate therapists who establish a strong rapport, offer practical strategies, and provide meaningful sessions that improve your mood and coping. On the other hand, you should be prepared for potential administrative headaches: verify insurance eligibility, understand billing expectations in writing, request clear explanations for any charges, and monitor statements closely. It's also prudent to keep a detailed paper trail and be ready to escalate concerns with the insurer, the practice's billing department, or, if necessary, state authorities. In short, the therapeutic side can be a bright spot, but the billing and administrative side requires vigilance and proactive communication to avoid costly and stressful surprises.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ted Stevens Anchorage International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mary McGrew Alh is an assisted living community located in Anchorage, AK. This board and care home offers a comfortable and supportive environment for seniors in need of assistance with daily activities.
Residents can enjoy the amenities provided, including a spacious dining room where nutritious meals are served, fully furnished accommodations, and access to a beautiful garden. Housekeeping services ensure that living spaces remain clean and tidy at all times.
For those who value connectivity, Mary McGrew Alh offers Wi-Fi and high-speed internet access throughout the facility. Residents can stay connected with friends and family or browse the web at their convenience.
The care services offered at Mary McGrew Alh are comprehensive and tailored to meet each individual's needs. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. The community also coordinates with healthcare providers to ensure that residents receive the necessary medical attention.
Special dietary restrictions are accommodated by offering diabetes diets and meal preparation according to specific dietary needs. Medication management is provided to ensure that residents are taking their medications correctly.
Transportation arrangements for medical appointments are available, eliminating the hassle of arranging transportation independently. Additionally, there is convenient proximity to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
To keep residents engaged and entertained, scheduled daily activities are organized within the community. Whether it's participating in group exercises or enjoying social gatherings with fellow residents, there are plenty of opportunities for companionship and recreation.
Overall, Mary McGrew Alh provides a warm and welcoming environment where seniors can receive personalized care while enjoying a variety of amenities and convenient access to nearby services and attractions.
Mary Mcgrew Alh is located at 725 Winter Haven Street, Anchorage, AK 99504 in Anchorage Municipality, Alaska
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