Lincare Holdings in Pelham, AL

Pros

• Kendra Tucker has been amazing to work with on CPAP machines; she is very knowledgeable and polite.
• Erick Whitman delivered a toilet to a residence and was very professional and friendly.
• Ereick Whitman is polite and very knowledgeable about equipment transports; he is highly recommended.
• Ereick Whitman replaced the oxygen concentrator and was very polite, professional, and patient.
• Marcus provided great service and was very professional.
• Houston, a service technician from the Hoover, AL location, was polite, helpful, and concerned about the customer’s 95-year-old mother; he arrived early and was very knowledgeable.
• The staff at the Hoover location are pleasant, helpful, and courteous.
• The family has had an amazing experience with this company.

Cons

• They are unprofessional and very rude to customers.
• They fail to pick up oxygen tanks despite repeated promises.
• Their customer service is unhelpful, unresponsive, and provides no clear answers.
• They engage in dishonest billing and consistently overcharge customers.
• They lie to customers about orders and information.
• They outsource to a third-party provider that is unresponsive, creating safety concerns.
• They give conflicting, misleading information about staff locations and deliveries.
• They are described as scammy and not worth recommending.

Review

This Pelham, AL location of Lincare Holdings is best suited for families that can rely on a small cadre of consistently responsive staff while accepting uneven support from the overall organization. The strongest value appears where a single, competent technician or delivery professional can be counted on to show up, communicate clearly, and handle the equipment in a thoughtful, patient-centered way. For households that need a tight, reliable service backbone, especially with oxygen equipment and related supplies, this office’s inconsistent office support and billing reliability make it a questionable primary choice. In short, it can work when a dependable local contact exists, but it will punish those without a trusted on-site ally.

Pros are real when they appear, but they are not consistently available. Several reviewers praise individual team members for their knowledge, courtesy, and professionalism. Names like Kendra Tucker and Ereick Whitman surface repeatedly as examples of staff who deliver accurate information, polite service, and hands-on competence with CPAPs, oxygen concentrators, and deliveries. A few delivery technicians have been described as professional, patient, and helpful, and there are instances where a technician shows up early, explains the equipment clearly, and treats a family with respect. When these personal interactions occur, they can make a significant difference in daily life and comfort.

Yet the strongest impression left by the collectiveReviews is not the excellence of care but the inconsistency of service. The most damaging threads concern unprofessional conduct, rude or unresponsive office personnel, persistent billing confusion, and repeated failures to pick up or replace equipment on schedule. Calls that go unanswered, live chats that don’t connect, and promises that vanish into “on the list” without concrete timelines create a reliability gap that can jeopardize health management. The scares of being billed for services that insurance should cover, or being told items are unavailable when they clearly exist, reinforce a sense that the system is not aligned with patient needs.

The core shortcomings, timeliness, accountability, and communication, operationalize into practical risk for households relying on dependable oxygen and CPAP support. Several reviews recount tanks left in place for weeks after moves, or equipment sitting idle because a pickup never occurred, despite repeated assurances. The outsourcing of certain support functions to third-party providers compounds delays and reduces the ability to address issues with a single familiar point of contact. Taken together, these patterns undermine trust and elevate the burden on families who must constantly chase service rather than receive it as expected.

That dynamic, sporadic standout service paired with recurrent operational breakdowns, means pros almost never fully offset the main drawbacks. When a patient’s daily life hinges on timely deliveries and accurate billing, the experience remains uneven, with the best-case scenario depending on luck rather than a guaranteed process. For decision-making families, this translates into a strong preference to examine alternatives that emphasize consistent scheduling, transparent pricing, and in-house continuity. In practice, choosing this provider should come with explicit expectations: a named local contact, guaranteed delivery/pickup windows, written confirmations, and a clear escalation path for delays or billing questions.

For families considering this option, the prudent course is to contrast this Pelham office with other DME providers that maintain steady call-center responsiveness, standardized service levels, and less outsourcing of critical tasks. If Lincare is pursued, leverage should be aggressive: request a dedicated account manager, insist on written service agreements with timeframes, and confirm who will handle emergencies after hours. Have a backup plan, another provider you trust, ready to step in if pickups, deliveries, or documentation lag. In the end, this location can serve when a durable, ongoing relationship with a single reliable technician is possible and the family remains vigilant about scheduling and billing. Otherwise, stronger bets exist for patients who cannot tolerate uncertain support or inconsistent communications.

This part of Pelham, Alabama offers a variety of amenities and services that cater to seniors looking for convenience and accessibility. With multiple physicians, pharmacies, and hospitals in close proximity, residents can easily access healthcare services. Additionally, there are several restaurants and cafes nearby for dining options, including popular chains such as Cracker Barrel and Chick-fil-A. For outdoor activities, there are parks within a few miles for leisurely walks or picnics. The area also has places of worship for spiritual needs and a theater for entertainment. Overall, this part of Pelham provides a well-rounded community with essential resources for senior living.

Physicians

• Tirpack Medical Procedures (0.4 miles)
• Alabama Bone & Joint Clinic (0.4 miles)
• Medplex Outpatient Surgery Center (1.2 miles)
• Southlake Orthopaedics (1.3 miles)
• Excel ENT of Alabama (1.4 miles)
• Cahaba Dermatology Skin Health Center (1.9 miles)
• EyeCare Associates (2.5 miles)

Restaurants

• Cracker Barrel (0.5 miles)
• Whataburger (0.6 miles)
• Tony's Hot Dogs (0.7 miles)
• Taziki's Mediterranean Cafe - Chace Lake (1.9 miles)
• Jim 'N Nick's Bar-B-Q (2.3 miles)
• Chicken Salad Chick (2.5 miles)
• Chick-Fil-A (2.5 miles)

Pharmacies

• Walgreens (0.7 miles)
• Health Mart Pharmacy (0.8 miles)
• Neil's Pharmacy (0.8 miles)
• Glaxosmithkline (1.5 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)

Places of Worship

• Hindu Temple & Cultural Center (1.8 miles)
• Christian Life Church (2.7 miles)
• Hunter Street Baptist Church (3.2 miles)
• Grace Covenant Baptist Church (6 miles)
• The Church At Ross Bridge (6.8 miles)

Hospitals

• Medscreen (3.5 miles)
• Sav-A-Life Shelby (4.1 miles)
• Grandview Medical Center (7.3 miles)

Parks

• Heardmont Park (3.8 miles)
• Loch Haven Dog Park (4.2 miles)
• Cahaba Lily Park (6.1 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (4.3 miles)
• Starbucks (7.4 miles)

Theaters

• AMC DINE-IN Vestavia Hills 1 (7.1 miles)