Lincare Holdings

Pros

• Kendra Tucker is amazing to work with on CPAP machines; she is very knowledgeable and polite.
• Erick Whitman delivered a toilet to a residence and was professional and friendly.
• Ereick Whitman replaced an oxygen concentrator and was polite, professional, and patient.
• Houston, a service technician, was polite, helpful, and genuinely concerned about the customer's 95-year-old mother.
• Marcus was very professional.
• The staff were wonderful to work with; service was fast and easy, and they were very helpful in explaining CPAP usage.

Cons

• Reviewers describe the company as unprofessional and rude, especially in the Hoover office.
• They claim the company lies and engages in dishonest billing practices.
• Customers report repeated failed promises to pick up or deliver equipment, causing health concerns.
• Many say they cannot reach anyone by phone and the live chat option is nonfunctional.
• Several accounts complain about unhelpful or hateful treatment toward customers needing assistance.
• Some reviewers report outsourcing to a third party that is unresponsive, creating patient-safety issues.
• They accuse the company of overcharging and billing for services or equipment no longer in use.
• There are claims of miscommunication and failure to provide clear product details or model numbers.
• Delays and poor service are described as risking health due to lack of essential equipment.
• The company is labeled as scammy and untrustworthy by multiple reviewers.

Review

A wave of patient experiences paints a consistent pattern of frustration and disappointment with a medical equipment supplier that handles oxygen devices, CPAP machines, and related services. Across many first-hand accounts, customers describe a system that feels unresponsive and disorganized, marked by long wait times, unanswered calls, and a sense that basic courtesy and reliability are in short supply. The critiques are loud and broad, touching every aspect from scheduling and pickup to delivery, billing, and the tone of frontline staff. Yet buried within the unhappy feedback are occasional notes of praise for individual employees who are seen as competent and helpful.

Several reviewers underscore a pervasive problem with customer service responsiveness. People report being unable to reach anyone by phone, with live chat often "not working," and with calls being routed to answering services that fail to resolve urgent needs. In one particularly alarming thread, a customer recounted being told to simply leave a portable tank on the porch, a response that seems to epitomize a broader sense of abandonment when equipment needs are urgent or when it's time to pick up or replace gear. The Hoover office, in particular, is singled out by multiple reviewers as unprofessional and unhelpful, with anecdotes of rude behavior and dismissive attitudes toward people trying to get help for themselves or a family member who depends on oxygen equipment.

Another dominant theme is the difficulty and delay surrounding the pickups and returns of essential equipment. Several families moved or relocated and reported that oxygen tanks and other devices lingered for weeks, sometimes since January, without being collected, despite repeated promises of a pickup. In some cases, reviews indicate that patients or their families were actively trying to return or relocate equipment, only to be stalled by missed callbacks or conflicting information about where the service person was coming from or which office should handle the request. The result is a sense of being stuck with gear that should have been retrieved long before, raising concerns not just about inconvenience but about safety and compliance for patients who rely on these devices daily.

Billing and insurance processes appear to exacerbate the frustration. Reviews describe misbilling or "overcharging," with accusations of dishonesty about what services are covered by insurance and when. Several accounts note delays or confusion around prescriptions and order fulfillment, with patients delivering documents to offices in person only to be left without clear next steps or follow-up. A recurring complaint is the lack of transparency in billing and the feeling that patients are left in limbo while paperwork and approvals drag on far longer than they should.

Despite the sea of negative feedback, the voices aren't uniformly hostile toward the company as an institution. A number of reviewers highlight positive interactions with certain staff members who stand out for their professionalism and helpfulness. Names like Kendra Tucker are cited as especially amazing to work with on CPAP machine matters, described as knowledgeable and polite. Others give credit to individuals such as Ereick Whitman (and variants of that spelling) for being consistently pleasant, thorough, and professional during equipment transports or service calls. Marcus and Houston are also mentioned in favorable terms for their conduct and competence. These positive experiences suggest that the company's problems may lie less with every employee and more with systematic issues - communication gaps, scheduling practices, and inconsistent training - that can vary widely from one individual to the next.

Some reviewers move beyond dissatisfaction with service to label the company in broader, cautionary terms. There are strong warnings to stay away, with claims that the company behaves like a scammer by continuing to bill for CPAP supplies no longer in use or by seemingly failing to deliver promised portable tanks or replacement parts. Others describe the operation as outsourcing critical service needs to third-party vendors who are unresponsive, a situation presented as a direct risk to patient safety. The dissatisfaction isn't limited to one office or one city; reviewers reference Hoover, Anniston, Birmingham, and other locales, painting a picture of a nationwide pattern rather than a localized problem.

Within these stories of frustration and praise lies a nuanced portrait of a company grappling with inconsistency and growing pains while still employing a workforce capable of delivering real care to some patients. The accounts of positive staff members show what good service can look like: timely, respectful interactions, clear explanations, and a willingness to go the extra mile to ensure a patient's comfort and safety. Meanwhile, the negative experiences repeatedly emphasize the human cost of systemic lapses - delays in getting life-sustaining equipment, uncertainty about prescriptions and orders, and a sense of being ignored when every moment matters.

In the end, the mosaic of reviews suggests a service that has the potential to meet critical patient needs but is hampered by gaps in reliability, communication, and organizational coordination. For families navigating oxygen and CPAP equipment, the recurring advice is to approach with caution: document every interaction, insist on clear timelines and accountable points of contact, and when possible, request staff members with proven, responsive track records. If a patient's wellbeing depends on timely equipment delivery and dependable support, these reviews imply that, at present, outcomes may hinge as much on which staff member responds as on the company's broader policies.

This part of Pelham, Alabama offers a variety of amenities and services that cater to seniors looking for convenience and accessibility. With multiple physicians, pharmacies, and hospitals in close proximity, residents can easily access healthcare services. Additionally, there are several restaurants and cafes nearby for dining options, including popular chains such as Cracker Barrel and Chick-fil-A. For outdoor activities, there are parks within a few miles for leisurely walks or picnics. The area also has places of worship for spiritual needs and a theater for entertainment. Overall, this part of Pelham provides a well-rounded community with essential resources for senior living.

Physicians

• Tirpack Medical Procedures (0.4 miles)
• Alabama Bone & Joint Clinic (0.4 miles)
• Medplex Outpatient Surgery Center (1.2 miles)
• Southlake Orthopaedics (1.3 miles)
• Excel ENT of Alabama (1.4 miles)
• Cahaba Dermatology Skin Health Center (1.9 miles)
• EyeCare Associates (2.5 miles)

Restaurants

• Cracker Barrel (0.5 miles)
• Whataburger (0.6 miles)
• Tony's Hot Dogs (0.7 miles)
• Taziki's Mediterranean Cafe - Chace Lake (1.9 miles)
• Jim 'N Nick's Bar-B-Q (2.3 miles)
• Chicken Salad Chick (2.5 miles)
• Chick-Fil-A (2.5 miles)

Pharmacies

• Walgreens (0.7 miles)
• Health Mart Pharmacy (0.8 miles)
• Neil's Pharmacy (0.8 miles)
• Glaxosmithkline (1.5 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)

Places of Worship

• Hindu Temple & Cultural Center (1.8 miles)
• Christian Life Church (2.7 miles)
• Hunter Street Baptist Church (3.2 miles)
• Grace Covenant Baptist Church (6 miles)
• The Church At Ross Bridge (6.8 miles)

Hospitals

• Medscreen (3.5 miles)
• Sav-A-Life Shelby (4.1 miles)
• Grandview Medical Center (7.3 miles)

Parks

• Heardmont Park (3.8 miles)
• Loch Haven Dog Park (4.2 miles)
• Cahaba Lily Park (6.1 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (4.3 miles)
• Starbucks (7.4 miles)

Theaters

• AMC DINE-IN Vestavia Hills 1 (7.1 miles)