Healthsouth Rehabilitation Hospital of Montgo

Pros

• The staff were friendly and supportive.
• The facility was very nice and clean.
• The nurses listened to concerns and addressed them.
• The therapists were helpful, knowledgeable, and attentive.
• The case manager, Mrs. Robin, was outstanding and kept the family informed.
• The doctors, nurses, technicians, and therapists were the best and cared about recovery.
• The housekeeping staff kept the rooms clean.
• Evan and Jaketta in therapy were especially helpful.
• Hope in occupational therapy and Emily in physical therapy were rockstars.
• The food was good.
• The environment was friendly and comfortable for rehabilitation.
• Patients would consider returning for care.

Cons

• The social worker was trash.
• The nursing care was below average.
• The food arrived awful and cold.
• There was too much occupational and group therapy and not enough physical therapy.
• The night staff acted as though they didn't want to be bothered and were slow to respond; they were rough when repositioning the patient.
• The facility released a patient without consent and security protocols were not followed.
• A cochlear device was found on the floor and the patient's glasses were missing.
• The doctors were inattentive and did not alert the family to medical crises.
• Some support staff were inconsistent in quality of care.
• The reviewer would give zero stars.
• A patient was left with the call light out of reach and food out of reach, and was moved too quickly.
• The facility is not recommended by at least one reviewer.

Review

Encompass Rehabilitation has produced a wide range of experiences for those who stayed there, from glowing endorsements to urgent warnings. Several reviewers describe the facility itself as clean, well-kept, and pleasant to be in, with a calm, welcoming atmosphere that supports recovery. The building and rooms are repeatedly praised for their appearance and upkeep, which sets a positive initial tone for many patients and families.

A large number of comments focus on the staff, painting a generally favorable picture of the care team. Many reviewers highlight friendly, helpful, and attentive nurses, doctors, technicians, and therapists. They emphasize that staff members - whether in the daytime or through the therapists and case managers - were often willing to go the extra mile to support recovery and to answer questions. In particular, some patients singled out the case management team, including a case manager they trusted to keep the family informed and to discuss options after discharge. Therapists in physical, occupational, and speech therapy frequently get high praise for their expertise, accessibility, and clear explanations of how the skills learned would apply at home.

Yet the experience is far from uniform. Several reviews recount negative encounters with certain staff members, especially a few references to social workers or "nightmare" staff who seemed reluctant to engage, were slow to respond to calls, or were rough in helping patients back into bed. These accounts suggest inconsistency across shifts, with some staff delivering compassionate, proactive care and others delivering the opposite impression. In a few cases, families describe feeling brushed off or unsettled by interactions that undermined trust in the care process.

Safety and privacy concerns also surface in multiple accounts. A number of reviewers recount disturbing incidents or near-misses that left them uneasy about personal safety and protocol. One family reported finding a cochlear device on the floor and a later disappearance of glasses; another described a situation where a patient was released without proper notice or consent, followed by threats and security-related issues on the property. There are mentions of caregivers not respecting password protections or proper visitor restrictions, and some reviewers feel their loved ones were put at risk or left without adequate supervision. These serious claims contrast with the many positive stories and will understandably be weighing on readers seeking a balanced view.

Therapy offerings receive a wide spectrum of feedback. Several patients praise the balance and effectiveness of therapy, noting that physical, speech, and occupational therapy were thorough, demanding, and highly beneficial in preparing them to return home. Phrases like "rockstar" therapists and sessions full of purpose and continuity appear repeatedly, along with gratitude for progress and preparedness at discharge. On the other hand, a few reviewers express concern that therapy emphasis leaned too heavily toward occupational or group activities, leaving insufficient focus on physical therapy. This tension between different therapy modalities reflects individual expectations and needs in rehab, where the optimal mix can vary greatly from patient to patient.

Food quality and general daily living conditions are another area with mixed reviews. There are comments describing food as good or acceptable, and others lamenting meals that were cold or less palatable. Some reviewers mention small but real inconveniences - missing personal items like a tee shirt or a reacher, or minor disorganization in housekeeping - but these tend to be less prominent than the more serious safety and care concerns raised by others. The overall environment is generally portrayed as clean and orderly, with housekeeping receiving occasional praise for maintaining neat rooms, even as some patients point to gaps in consistency across staff.

Discharge processes and administrative interactions emerge as a significant source of frustration for several families. Complaints include being discharged without adequate notice or without a clear plan for ongoing care, disagreements over coverage and the appeal process, and perceived misalignment between what the surgeon requested and what the insurer and discharge planners arranged. In one particularly sharp critique, a family described a frustrating sequence of mismatched expectations, insurance constraints, and procedural gaps that left them feeling unsupported and misled about post-discharge arrangements. These accounts underscore how administrative handling can strongly color the overall rehab experience, even when clinical care remains solid.

Across the board, the strongest takeaway is that Encompass can be an excellent choice for rehabilitation, especially when the staff are aligned, responsive, and coordinated around a patient's needs. Many reviewers express sincere gratitude for the care they received, with words like "best," "phenomenal," and "I would definitely recommend this rehab" appearing frequently. They describe cure-focused teamwork, compassionate communication, and a clear sense of progress toward returning home. For families navigating a loved one's recovery, these positive stories offer hope that with the right combination of attentive clinicians and well-executed processes, meaningful rehabilitation is possible.

At the same time, the less favorable experiences cannot be ignored. Concerns about safety protocols, inconsistent staff responsiveness, and complex discharge procedures suggest that improvements are possible in several critical areas. When these issues arise, they tend to color the entire experience, underscoring the importance of reliable, transparent communication and rigorous adherence to safety and privacy standards. Taken together, the reviews present a nuanced portrait: Encompass can deliver outstanding, patient-centered rehabilitation for many, but it also holds potential risks that families should carefully weigh and discuss with the care team before and during a stay.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (1 miles)
• Walgreens (2.5 miles)
• Winn-Dixie (2.7 miles)
• Nobles III, Johnny R - Johnny R Nobles III (2.8 miles)
• CVS Pharmacy (3.1 miles)
• Institutional Pharmacy Solutions (3.1 miles)

Physicians

• Baptist Neurological Clinic (0.6 miles)
• Parker Pavilion (0.6 miles)
• Neurosurgery & Spine Associates of Central Alabama (0.6 miles)
• Southeastern Cardiology Consultants (0.6 miles)
• Montgomery Surgical Specialists (0.6 miles)
• Central Alabama Ear Nose & Throat Associates (0.7 miles)
• Institute for Advanced Wound Care (0.7 miles)

Hospitals

• Baptist Medical Center South (0.6 miles)
• Baptist South Pediatrics (0.6 miles)
• Central Alabama Veterans Health Care System West Campus (4.6 miles)

Restaurants

• Subway (1.7 miles)
• Bud's (2.3 miles)
• Midtown Pizza Kitchen (2.8 miles)
• Burger King (2.8 miles)
• First Watch (2.8 miles)
• McDonald's (2.8 miles)
• Moe's Southwest Grill (2.8 miles)

Cafes

• Starbucks (2.6 miles)
• Hilltop Public House (4.3 miles)

Places of Worship

• Eastern Hills Baptist Church (4.3 miles)
• First Baptist Church (4.5 miles)
• Morningview Baptist Church (4.8 miles)
• Dalraida United Methodist Church (4.9 miles)
• First Christian Church (6.8 miles)

Parks

• Blount Cultural Park (4.7 miles)

Theaters

• AMC Festival Plaza 16 (6.2 miles)