Healthsouth Rehabilitation Hospital of Montgo in Montgomery, AL

Pros

• The staff were friendly and supportive.
• The facility was nice and clean.
• The stay at Encompass was wonderful; the staff were helpful and the experience was pleasant.
• Every staff member was willing to go the extra mile.
• The daytime staff and physical therapists were very helpful.
• Everyone was friendly and helpful, making the stay positive.
• The therapists were knowledgeable, attentive, and encouraging.
• The nurses, doctors, techs, and therapists were the best and genuinely cared about the patients' recovery.
• The facility is equipped with state-of-the-art equipment to help patients reach their therapy goals.
• The care and rehabilitation staff were above and beyond expectations.
• The food was good.
• The staff made residents feel like family.

Cons

• The social worker was trash.
• They found the patient's cochlear device on the floor under the bed and his glasses were missing the next day, signaling safety issues.
• The nursing care was below average.
• The food was awful and arrived cold.
• There was too much occupational therapy and group therapy and not enough physical therapy.
• They removed him AMA because they questioned his personal safety after two days.
• The night staff was bad.
• The administration was terrible and took forever to answer a call light.
• They would not recommend this place.

Review

HealthSouth Rehabilitation Hospital of Montgomery is best suited for families seeking a rehabilitation-focused stay with strong therapy teams and a clean, comfortable environment. The facility tends to attract individuals recovering from strokes, neurological injuries, orthopedic surgeries, or other conditions that benefit from intensive PT, OT, and speech therapy, with active case management guiding discharge planning. For those who want a facility where therapists drive the recovery process, coordinate with physicians, and push toward tangible functional goals, this center often delivers notable gains and a generally positive day-to-day atmosphere. It is especially appropriate for patients who respond well to structured therapy regimens and value a facility that emphasizes progression and home-readiness.

Alternatives are worth considering for families prioritizing flawless administrative fluidity, uncompromised safety protocols, and consistently reliable nursing oversight. Several reviews flag gaps in nursing responsiveness, concerns about patient safety during certain shifts, and variations in staff consistency. For families with heightened worries about discharge safety, clear communication, or the handling of personal belongings and sensitive procedures, exploring other Montgomery options or different post-acute care settings may be prudent. In short, if reputational consistency on the administrative and safety side is non-negotiable, a careful comparison with alternatives is advised.

The strongest asset here is the therapy program. Therapists and case managers are repeatedly praised for attentiveness, transparency, and goal-oriented coaching that equips patients to return home. When therapy is working well, sessions feel purposeful, with patients gaining confidence in functional tasks - rising to stairs, managing daily activities, and regaining independence. Cleanliness and a generally welcoming milieu reinforce a productive rehab environment. These pros matter greatly because they often translate into meaningful discharge readiness, reduced long-term dependence, and a smoother transition from hospital to home or outpatient rehab.

Coupled with therapy strength is the consistently described compassion and professionalism of many nursing and support staff. Numerous reviews highlight personal warmth, responsiveness to requests, and a sense of being cared for. The housekeepers, food service teams, and healthcare technicians frequently earn praise for contributing to a positive day-to-day experience. Yet the same breadth of reviews does reveal pockets of frustration - some patients report slow call-light response, rough handling during transfers, or inconsistent support in care tasks. Taken together, the ambiance and personnel quality can offset much of the stress of rehab, but not uniformly across all shifts or all patients.

On the downside, several critical themes emerge that temper the otherwise strong therapy narrative. A subset of reviews describes alarming lapses in safety and administration, including concerns about sudden discharges, miscommunications with families, and gaps in coordinating home health or outpatient plans. Instances of missing personal items, questions about the accuracy of medical oversight, and complaints about certain medical staff convey a pattern that cannot be ignored. These are not universal experiences, yet they are persistent enough to warrant serious scrutiny for any family weighing placement, particularly for patients with complex care needs or those who rely heavily on tight, 24/7 supervision.

The closing assessment is practical and action-oriented: this HealthSouth Montgomery delivers exceptional rehab value for many patients, especially where aggressive, goal-driven therapy and discharge planning are the core priorities. However, the facility does carry meaningful risks in areas of nursing consistency, administrative coordination, and safety protocols that have, at times, surfaced in the reviews. Families should sharpen their pre-admission inquiries - request a face-to-face tour, meet the case manager, and ask for a detailed discharge plan with outpatient and home health steps clearly mapped. If these assurances align with the family's expectations and the patient's needs, the center stands as a compelling, capable option for comprehensive recovery in Montgomery. If not, explore alternatives that tilt more strongly toward administrative reliability and consistent bedside care.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (1 miles)
• Walgreens (2.5 miles)
• Winn-Dixie (2.7 miles)
• Nobles III, Johnny R - Johnny R Nobles III (2.8 miles)
• CVS Pharmacy (3.1 miles)
• Institutional Pharmacy Solutions (3.1 miles)

Physicians

• Baptist Neurological Clinic (0.6 miles)
• Parker Pavilion (0.6 miles)
• Neurosurgery & Spine Associates of Central Alabama (0.6 miles)
• Southeastern Cardiology Consultants (0.6 miles)
• Montgomery Surgical Specialists (0.6 miles)
• Central Alabama Ear Nose & Throat Associates (0.7 miles)
• Institute for Advanced Wound Care (0.7 miles)

Hospitals

• Baptist Medical Center South (0.6 miles)
• Baptist South Pediatrics (0.6 miles)
• Central Alabama Veterans Health Care System West Campus (4.6 miles)

Restaurants

• Subway (1.7 miles)
• Bud's (2.3 miles)
• Midtown Pizza Kitchen (2.8 miles)
• Burger King (2.8 miles)
• First Watch (2.8 miles)
• McDonald's (2.8 miles)
• Moe's Southwest Grill (2.8 miles)

Cafes

• Starbucks (2.6 miles)
• Hilltop Public House (4.3 miles)

Places of Worship

• Eastern Hills Baptist Church (4.3 miles)
• First Baptist Church (4.5 miles)
• Morningview Baptist Church (4.8 miles)
• Dalraida United Methodist Church (4.9 miles)
• First Christian Church (6.8 miles)

Parks

• Blount Cultural Park (4.7 miles)

Theaters

• AMC Festival Plaza 16 (6.2 miles)