Our Country Home Assisted Lvng

Pros

• The facility is very clean and beautiful.
• The staff are friendly and helpful.
• The management staff is welcoming and ready to assist visitors at the door.
• They provided thorough help with moving a loved one from rehab to Gordon Oaks, including paperwork and the move-in process.
• The staff checked in several times to offer additional assistance during unpacking.
• The memory care unit has wonderful staff who really take care of residents.
• The interior is fresh and welcoming, with warmth from the current residents.
• Under new ownership, renovations have improved the facility and the staff are honest and caring.
• Theresa Davis, the head nurse in memory care, is amazing and the staff are kind and caring.
• The facility, under new management, has caring staff and reasonable rates.
• Care for residents is described as heavenly and deeply compassionate.
• The independent living option is described as affordable and well-regarded.

Cons

• Gordon Oaks is described as a dangerous place to put a loved one, offering the very least care.
• The nursing staff are described as pathetic and either incompetent or lazy.
• The independent living buildings are criticized for allowing indoor smoking, creating a health and safety hazard and leading some to not recommend the place.
• The facility is depicted as dirty and unkempt, with no air, no cleaning, and no maintenance.
• Deposits are claimed to be taken for apartments that are never ready, leaving seniors without housing during remodeling.
• Response times to residents' needs were reportedly very slow (12 to 17 minutes), sometimes with fatal consequences.

Review

Gordon Oaks Senior Living Community and its Memory Care unit elicit a wide spectrum of experiences, from high praise for warmth, cleanliness, and attentive staff to sharp criticisms about management, maintenance, and safety. Several reviewers highlight the facility's appearances and atmosphere as inviting: a clean, beautiful campus with recent renovations, fresh interiors, and a welcoming feel that makes families feel at ease when visiting or moving a loved one in. The staff is repeatedly described as friendly, helpful, and ready to assist with complex transitions, such as transferring a relative from Knollwood rehab to Gordon Oaks for long-term placement. In one account, the management team itself is noted for their smiles and proactive help - standing at the door with a flatbed dolly and a wagon, checking in frequently, and coordinating the move with care and consideration. The overall impression from these voices is that Gordon Oaks can be a reassuring home when a family needs to navigate the practical and emotional workload of senior care.

The memory care unit, in particular, earns consistent praise. Reviewers who have loved ones there describe the staff as wonderful and attentive, with caregivers who truly take care of residents. The memory care team, including individuals like Theresa Davis, whom one reviewer called "amazing," is singled out for reliability, kindness, and competence. Families express gratitude for the dedicated care their loved ones receive, noting that the environment feels safe and the employees' concern for residents' well-being is genuine. This theme of resident-centered care appears repeatedly, reinforcing a sense of trust in the people who supervise and deliver daily support.

Multiple comments reflect a sense of positive change and fresh transparency under new ownership. Several reviewers remark on renovations, modernized interiors, and improved communication about what Gordon Oaks offers for different living arrangements - independent living, memory care, and other care options. The new leadership is described as turning things around: more honest communication, friendlier staff, and a more welcoming culture that strives to balance affordability with quality care. In this vein, some families found Gordon Oaks to be a strong option for affordable independent living, encouraging others to visit, see the improvements firsthand, and assess whether it matches their loved one's needs.

Yet the collection of reviews is not without substantial concerns. Some posts describe the grounds as neglected, the interiors less well-kept, and maintenance issues persisting despite the stated renovations. A strong negative voice claims specific problems such as lack of air conditioning in some apartments, insufficient cleaning, and overall poor upkeep. There are even allegations of mismanagement, with critics accusing the owner of using the facility to house workers' families and of delaying or denying apartments to seniors who were promised housing. A reviewer explicitly labels Gordon Oaks as a terrible place, painting a scene of broken commitments, ongoing remodeling ambiguities, and financial experimentation at the residents' expense.

The most cautionary notes focus on care quality, particularly in the nursing and medical support areas. A few posts recount severe shortcomings in response times, alleging that a loved one's needs were not addressed promptly and that critical moments in health care were mishandled. One especially grim account describes a mother who died within a week of admission and claims extended delays in response time, leading to distressing conclusions about the facility's ability to provide essential care. Another reviewer, a professional nurse, expresses grave concerns about hydration, skin integrity, and overall nursing attentiveness, asserting that Gordon Oaks would not be a choice they would make for their own family. These narratives convey fear for safety and a warning about putting loved ones at risk.

Amid these divergent experiences, a common thread is the variability of outcomes depending on which part of the campus families encounter and which staff members are on duty. Some families report excellent outcomes in both independence and memory care, touting friendly, competent teams and a collaborative approach to moving in, settling in, and ongoing care. Others warn of inconsistency, with some staff members praised while others are described as unresponsive or inadequate in critical moments. One memorable post emphasizes a binary reality: the independent living side can be very different from the nursing/medical side, suggesting that families should thoroughly assess both areas and not assume uniform care quality across the campus.

For anyone considering Gordon Oaks, the overall message is one of cautious optimism shadowed by serious caveats. The facility's strengths lie in its cleanliness, welcoming interiors, proactive and compassionate staff, and dedicated memory care teams, along with the potential for meaningful improvements under new ownership. The significant concerns center on maintenance consistency, safety practices, and the reliability of care in urgent situations, including serious allegations about response times and overall facility management. Prospective families are encouraged to visit, observe, and speak with current residents and staff across all units to form a clear picture of whether Gordon Oaks aligns with their loved one's specific needs and their expectations for safety, dignity, and dependable care.

Physicians

• Providence Family Physicians (0.3 miles)
• Integrated Pain Management (1.3 miles)
• Family Medical Southwest (1.5 miles)
• Family Practice Associates of Mobile (3.4 miles)
• Mobile Hearing Clinic (3.8 miles)
• Providence Wellness Center (3.9 miles)
• Children's Medical Group (4 miles)

Pharmacies

• Dawes Pointe Pharmacy (0.4 miles)
• Winn-Dixie (3.1 miles)
• Walmart Pharmacy (3.3 miles)
• Walmart Pharmacy (3.5 miles)
• CVS Pharmacy (3.8 miles)
• Winn-Dixie (3.9 miles)
• CVS Pharmacy (4.2 miles)

Places of Worship

• Living Word Church (0.5 miles)
• Meadowlake Baptist Church (3.4 miles)
• Helton Road Baptist Church (4.9 miles)

Restaurants

• Hardee's (2.8 miles)
• Hacienda San Miguel Restaurant (2.8 miles)
• Chili's Grill & Bar (2.9 miles)
• Crafty Crab (2.9 miles)
• KFC (3 miles)
• Golden Corral (3.1 miles)
• Steak 'n Shake (3.1 miles)

Theaters

• Nexus Cinema Dining (2.9 miles)
• 4114 Amc Mobile 16 (3 miles)

Cafes

• Panera Bread (3 miles)
• Starbucks (3.8 miles)
• Starbucks (5.8 miles)

Transportation

• Signature Flight Support (3.2 miles)
• Mobile Regional Airport (MOB) (3.9 miles)

Parks

• Medal of Honor Park (3.7 miles)

Hospitals

• Providence Hospital (4.2 miles)
• Southern Cancer Center PC (4.2 miles)
• University Physicians Group (5.7 miles)