Jacksonville Health & Rehab

Pros

• The facility was clean, attractive, and smelled pleasant.
• The staff are kind and treat residents with dignity and respect.
• Residents know their staff well and feel like they are part of a family.
• The therapy team delivered excellent care and helped residents regain mobility.
• The cooks in the kitchen are great, and meals are enjoyable.
• The activities department is delightful and engaging.
• The doctors and nurses are capable, caring, and responsive.
• Daisy, the floor nurse, was fabulous.
• The overall environment is friendly and welcoming.

Cons

• The facility is alarmingly dirty, with pests (roaches, spiders, rats, bed bugs), mold in many areas, overwhelming odors, and litter in hallways.
• There are serious health concerns like tunneling wounds and maggot infestations due to neglect.
• Staffing is inconsistent and biased, with abuse of power and retaliation against those who report misconduct.
• Licensing issues are evident, as unlicensed staff are sent home during state inspections.
• Medication mishandling and narcotics theft have been reported and allegedly swept under the rug to protect licenses.
• Understaffing leads to inadequate resident care, including malnutrition and dehydration, and CNAs are difficult to locate.
• Administration and some clinicians are condescending and poor at communicating, undermining care coordination.

Review

The Jacksonville Nursing Home and Rehabilitation Center has attracted a strikingly varied chorus of experiences from residents, families, and visitors. On one end of the spectrum are glowing, almost celebratory impressions: a facility that feels clean, attractive, and pleasantly scented, with staff who are described as genuinely kind and attentive. Several accounts emphasize how the environment itself contributes to a sense of comfort and safety, with remarks about a "clean and pretty" appearance and a consistent, welcoming aroma that makes first impressions feel reassuring. In these voices, the place is described as the best among many similar settings the reviewers have encountered, and it's easy to sense a level of pride in the atmosphere - an environment where residents and staff interact like a close-knit family.

Within this consistently warm frame, specific testimonials highlight the breadth and depth of care provided by the staff. One aunt's stay is recounted with admiration for managers and caregivers alike, where the impression is that the staff are not only on top of care tasks but also cultivate a familial rapport with residents. The writer even notes a personal pledge to return to visit, signaling trust and comfort in the facility. Another guest, who spent weeks as a patient, singles out the entire team of caregivers - from nursing staff and technicians to dietary workers, custodians, activities directors, and medical professionals - praising how they treated the reviewer with dignity and respect. The narrative gives particular emphasis to the physical therapy team, listing multiple therapists by name and describing moments of encouragement and support that felt personal and affirming, almost ceremonial in their consistency.

A related set of observations from a resident in room 331, Silena Donley, adds texture to the portrait: therapy helped her regain walking ability, even with a brace, and she speaks of sincere appreciation for the therapists and for the kitchen staff. She details thoughtful touches - how meals were adapted to dietary restrictions and the way companions helped finish meals when portions were small - while also praising housekeeping, the doctor, and the PA. She notes practical kindnesses, such as staff who held her items in the refrigerator and ensured she could keep medicines cold. Her tone is affectionate and grateful, and she closes with heartfelt affection for the entire staff, expressing a strong likelihood of returning for future therapy and a hope to see staff again in town.

But alongside these affirmations are candid criticisms and troubling notes that reveal serious concerns about the facility's operation and culture. A separate review highlights a rocky entrance and a difficult exit and describes a day-to-day experience where a floor nurse was praised yet other staff appeared too busy to be accessible. Medication administration is called into question - claims of repeated attempts needed to get regular meds right, and a strong critique of the doctor as either overly focused on prescribing pills or lacking communication skills. There is also a warning from this reviewer about new medications that were added outside the original care plan and a call for administration to do a better job of educating staff and coordinating with primary decision-makers. The reviewer also acknowledges some positive notes, praising the activities department and at least one CNA for making a difficult experience bearable, while still underscoring the need for systemic improvement.

Another voice focuses on a family's disappointment in a specific case where two relatives were not relocated as hoped, with a refrain of "God Sees All!" underscoring the sense of frustration and faith-based concern about why certain decisions were made. Yet other messages praise particular aspects, such as the rehabilitation work done for a patient's mother during a three-week stay, coupled with gratitude toward nurses, CNAs, and other staff who contributed to her improvement. The appreciation is tempered by practical grievances - long sessions, the gratitude for therapy, and a general sense that the rehabilitation team did wonderful work, alongside reminders that care experiences are not uniform across all shifts and departments.

A more alarming and explicitly negative thread emerges in the form of a strongly critical account that questions core elements of the facility's operation and safety. This viewpoint describes a deteriorating environment with inadequate food quality, pest infestations (roaches, spiders, rats, bed bugs), mold, persistent odors, and litter including cigarette butts. The reviewer warns of neglect that has led to tunneling wounds and maggot infestations, painting a picture of a facility failing to address basic sanitation and wound care. They describe an inconsistent admission process, interference by staff with power dynamics and possible retaliation against whistleblowers, and a troubling pattern wherein staff without proper CNA licensing are sent home during state inspections. According to this account, mistreatment of residents goes unaddressed, and abusive staff find ways to remain employed. Understaffing is a recurring theme, with direct consequences for resident care, including malnutrition and dehydration when staff must fill in as CNAs and cannot meet essential needs. The report also mentions medication mishandling, narcotics theft, and shortages of supplies, and it accuses nursing leadership of prioritizing licensing protection and cost considerations over patient welfare. Finally, it argues that the overall culture - if not the entire operation - needs a complete overhaul, cautioning families to seek alternative facilities that genuinely prioritize resident safety and well-being.

Taken together, these accounts sketch a complex, ambivalent portrait of Jacksonville Nursing Home and Rehabilitation Center. On the positive side, there are numerous mentions of cleanliness, a welcoming atmosphere, staff who connect with residents and families, and effective therapeutic programs led by dedicated professionals who build rapport and drive meaningful progress for individuals. The anecdotes about patient progress, cherished interactions, and everyday acts of kindness contribute a convincing narrative that for some people, this facility feels like a true home away from home during recovery or rehabilitation.

On the other hand, the more critical narratives raise hard questions about safety, governance, and the consistency of care. Allegations of pest problems, mold, odors, and neglect point to a facility facing substantial environmental and operational challenges. Claims of medication mismanagement, unauthorized changes to treatment plans, and potential violations of licensing norms threaten the trust that families place in a long-term care setting. The repeated themes of understaffing, unreliability of CNAs, and the perception that retaliation or bureaucratic inertia can impede accountability further complicate the picture. In these voices, the facility's strengths are real and appreciated, but they are juxtaposed against a troubling undercurrent that demands attention and reform.

For families evaluating long-term care options, these reviews suggest a facility that can offer genuinely positive experiences - especially in terms of cleanliness, staff warmth, and rehabilitative progress - while also presenting systemic concerns that could endanger resident well-being if left unaddressed. The strongest takeaway is the importance of looking beyond surface impressions and seeking direct, current insights from residents and staff, reviewing inspection and licensing records, and visiting multiple times to observe how care is delivered across shifts. Whether one is drawn to the facility by its compassionate therapists and welcoming environment, or wary of the serious red flags raised about environment, staffing, and safety, the overall message is clear: the quality of care hinges on consistent, well-coordinated, and properly supervised practice, and families would be wise to weigh both the heartening personal testimonials and the alarming cautionary notes when making decisions about care for loved ones.

Cafes

• Starbucks (0.2 miles)
• Lin Jin (0.4 miles)

Restaurants

• Jack's (0.3 miles)
• Cook Out (0.3 miles)
• Kt Pho Asian Restauran (0.3 miles)
• Loco Mex (0.4 miles)
• McDonald's (0.5 miles)
• Jefferson's (0.5 miles)
• Momma Goldberg's Deli (0.5 miles)

Places of Worship

• Haynevilleprsbt Chr Of Jcksnvlle (0.3 miles)
• First Presbyterian Church (0.3 miles)
• Congregational Holiness Church (0.4 miles)
• West Side Baptist Church (0.8 miles)
• New Hope Missionary Baptist (0.9 miles)
• Southern Baptist Convention (0.9 miles)
• Southern Baptist Convention (5.1 miles)

Pharmacies

• Crow Drug (0.4 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (0.5 miles)
• Walmart Pharmacy (1.5 miles)
• Jacksonville Discount Pharmacy (1.6 miles)
• Martin's Pharmacy - Golden Springs (11.5 miles)

Parks

• Jacksonville Park & Rec (0.5 miles)
• Germania Springs Dog Park (2.7 miles)
• Jaycee Park (11.2 miles)

Physicians

• Festok Pediatrics (0.9 miles)
• Mediplex (1.6 miles)
• Genta Medical Clinic (1.6 miles)
• Genesis Geriatric Services (1.7 miles)
• Doctor Directory (1.8 miles)
• Cancer Care Center of Anniston (6.8 miles)
• Urquhart Plastic Surgery (6.9 miles)

Hospitals

• RMC Jacksonville (1.8 miles)
• Jacksonville Medical Center (1.8 miles)
• Stringfellow Wound Care (10.4 miles)
• Anniston Hma (10.4 miles)
• RMC Women's Children's Pavilion (11.1 miles)

Transportation

• U-Haul (10.5 miles)