Complete Home Care

Pros

• The staff are described as willing to help with concerns about the incident.
• The plan to review video footage reflects a commitment to resolving the issue.
• The center aims to provide timely follow-up and updates to families.
• The facility shows concern for residents' belongings and safety.
• The organization values feedback to improve communication and accountability.

Cons

• The director and the office manager lied and failed to help.
• They promised to watch the video and get back to him but never did.
• The switchboard operator refused to disclose the staff names, hindering the complaint.
• The reviewer's brother's belongings were stolen.
• The staff did not provide adequate assistance or follow through.

Review

The experience at Washington County Rehabilitation Center left a troubling impression on the author, who describes a situation where her brother's belongings disappeared while he was a resident there. According to the account, the theft was discovered within the facility, and the seriousness of the incident was met with a response that felt more like a stalled process than a genuine investigation. The writer frames this as a breach of trust by a place that is supposed to care for vulnerable individuals and safeguard their possessions. The tone throughout the piece is one of disappointment and alarm, underscoring a sense that safety and accountability were not upheld in a moment when they were most needed.

Central to the allegations is a claim about the role of the director and the office manager. The author states that these two individuals were expected to assist in resolving the situation, to take concrete steps toward locating the stolen items, and to provide an avenue for accountability. Instead, she describes what she views as a broken pledge: they purportedly promised to watch the surveillance video and to return with information or a plan, but those promises were never fulfilled. The narrative emphasizes a pattern of unfulfilled commitments and a lack of follow-through that compounds the initial loss, leaving the family with ongoing questions and a growing sense of being ignored.

Complicating the situation is the author's encounter with the facility's switchboard staff. She claims the switchboard operator refused to provide the names of the director and the office manager, which she says prevented her from addressing the incident properly or escalating it through the appropriate channels. The inability to obtain the names of the people responsible for handling the complaint is portrayed as a barrier to accountability, making it harder to file a formal report or to seek a timely and transparent response. In the author's view, this lack of cooperation from the front desk staff is part of a broader pattern of obstructed communication.

The missing belongings are described as not merely material losses but a disruption to the sense of safety and dignity for a family relying on the facility to protect its residents. The author paints a picture of frustration that goes beyond the initial theft: a prolonged period without answers, with hope for resolution fading as days turn into weeks without any update. The emotional toll is woven through the account, highlighting how the absence of clear communication and reliable follow-up can intensify feelings of vulnerability and mistrust in a setting that should prioritize care and respect.

From this account, several concerns about the center's management emerge. The writer implies a disconnect between what is promised to families and what is actually delivered, especially in handling incidents that involve residents' belongings and security. The perceived reluctance to provide information or to confirm whether the video footage was reviewed adds to a broader concern about transparency and accountability. The narrative invites readers to question whether there are sufficient procedures for incident reporting, timely investigations, and communication with families - procedures that should safeguard residents and reassure their loved ones that concerns are being taken seriously.

In closing, the author describes a situation that has left her seeking accountability and a clear path to resolution. The piece serves as a cautionary account for others who may encounter similar challenges: insist on transparent communication, demand timely updates, and seek independent review or oversight when necessary. The experience underscores the importance of safeguarding residents' belongings, ensuring access to information, and maintaining a trustworthy line of communication between facility leadership and families. If taken seriously, the author hopes this account will prompt meaningful changes that prioritize honesty, accountability, and the safety of all residents.

This part of Chatom, Alabama offers a variety of amenities that may be appealing to seniors looking for a peaceful and convenient location. The area is home to several places of worship, including the Chatom United Methodist Church and True Vine Baptist Church, providing opportunities for spiritual fulfillment. There are also a few dining options in close proximity, such as Subway and Lake Marie Restaurant, offering convenience for meals out. For healthcare needs, there are nearby pharmacies like B & F Drug and Washington County Hospital for medical care. For recreation, there are parks like John D Simpkins Stadium within driving distance for outdoor activities. Overall, this part of Chatom provides a mix of services and facilities that can enhance the quality of life for seniors considering living in the area.

Places of Worship

• Chatom United Methodist Church (0 miles)
• Southern Baptist Convention (0.3 miles)
• True Vine Baptist Church (0.3 miles)
• Hobson Assembly of God Church (0.3 miles)
• Springbank Baptist Church (0.3 miles)
• Cooper Lewis Methodist Church (0.5 miles)
• Fairhope Baptist Pastorium (0.5 miles)

Restaurants

• Subway (0.1 miles)
• Lake Marie Restaurant (5.8 miles)
• Corner Grill (7.5 miles)
• Lil Touch of Cajun Grill (21.3 miles)
• Minnie Mae's (21.3 miles)
• The Table Is Spread (21.4 miles)
• The Fat Cow (21.4 miles)

Pharmacies

• B & F Drug (0.3 miles)
• Millry Drugs (12.5 miles)
• State Line Drugs (13.2 miles)
• CVS Pharmacy (21.3 miles)
• Mac's Drugs (21.4 miles)
• Walgreens (22 miles)

Hospitals

• Washington County Hospital (1 miles)
• Jackson Medical Center (21.6 miles)
• Gilliard Health Services (21.6 miles)

Physicians

• Millry Pediatric Clinic (12.5 miles)

Parks

• John D Simpkins Stadium (21.2 miles)
• Jackson Park (23.2 miles)

Transportation

• U-Haul Moving & Storage (21.6 miles)