Ministering Angels Senior Care

Pros

• Tosha and her team are kind and courteous.
• They are always there to help and meet clients' needs, making days easier with wonderful caregivers.
• Russell Renfroe is a man of his word who truly cares.
• Russell and his team are true angels.
• Visiting Angels is regarded as the best provider in the Birmingham area.
• Visiting Angels has been a lifesaver with great caregivers; Russell and Tosha are reliable.
• The staff go above and beyond in taking care of clients.
• The staff are very capable and courteous; they do fantastic work.
• Visiting Angels provides excellent service care with a cheerful, professional attitude.
• Russell and his team are top notch, embodying honesty and caring.

Cons

• The place is described as "the trenches."
• There is only one friendly person in the office.
• The level of care providers is laughable at best.
• The reviewer would not let these people care for their dog.
• The office staff answering phones is rude and should not be answering phones.

Review

Visiting Angels in the Birmingham area has become a trusted ally for many families who need home care for their loved ones. Across several years of service, the experience has been deeply personal for those who rely on the agency, with a strong emphasis on compassion, reliability, and a sense of being supported every step of the way. The praise centers on Tosha and her team, whose kindness, courtesy, and responsiveness have consistently stood out. Families note that caregivers are not just competent but genuinely caring, and that the entire office-to-caregiving network works together to make days safer and more comfortable. The accessibility of the office - especially Tosha, who readily takes calls and texts - helps families feel connected and reassured, leading many to say they would highly recommend the service.

Several testimonials describe Visiting Angels as a standout provider in the Birmingham area, praising the leadership and the cohesive team that appears to be in place to support loved ones. Russell Renfroe, in particular, is credited with making a meaningful difference when it comes to practical service delivery, such as light housekeeping, where his personal touch helped smooth over bumps in the road. Reviewers mention that Russell's integrity and follow-through - from addressing concerns to thanking families for their business - create a sense of trust and appreciation. In these accounts, the agency is portrayed as more than a business; it's a group of people who genuinely care and who strive to honor commitments to families during challenging times.

Not every encounter is without friction, however. Some families recount a much more difficult experience, using stark, "trenches" language to describe what they faced. They describe the care team as lacking in consistency and professionalism, with comments about "smart mouths" and "funky attitudes." In those voices, the level of care sometimes did not meet expectations, and there are strong expressions of disappointment, including a feeling that the agency would not even be entrusted with everyday pets. These perspectives highlight that, while many families have found comfort and dependable support, there are also moments of frustration and disillusionment that can color an overall impression of the agency.

A separate critique focuses on the front-office experience, with one reviewer isolating concerns to the staff who answer phones. They describe the current operator of the phones as rude and unfit for the role, and they single out Amy as the only person who should be running the front desk, suggesting that the communication and customer service at the front end can live up to, or fall short of, the caregiving standard set by the field staff. This view illustrates how important front-desk interactions are to the overall experience, since efficient, courteous communication helps families coordinate care and feel heard even during busy or stressful moments.

Amid the mixed feedback, there are consistent threads of gratitude for the people who show up to care. In one positive example, a caregiver's initial work in "light housekeeping" eventually reached a level of reliability and warmth that left the reviewer satisfied, and the owner - Russell Renfroe - earned praise for being a person of his word and for recognizing and addressing concerns promptly. The sentiment here is that accountability and a willingness to go the extra mile can transform a difficult start into a renewed sense of trust and appreciation.

Across many reviews, Visiting Angels is repeatedly described as a lifesaver for families navigating the complexities of long-term care. Multiple testimonials celebrate Russell and Tosha for their consistent presence, their readiness to help, and the dependable teams they assemble to care for loved ones. Phrases like "true Angels," "outstanding team," and "they have always been there when we needed them" appear often, underscoring a belief that the agency's leadership fosters a culture of empathy and reliability. The Birmingham-based operation is portrayed as a place where families feel supported, respected, and understood during some of life's most challenging times.

The gold standard cited again and again is the combination of capable, courteous staff with a leadership team that communicates openly and acts with integrity. Reviewers emphasize that caregivers show up with genuine concern for both patients and their families, going beyond the bare minimum to ensure comfort, dignity, and safety. The Trussville location is highlighted as a source of this dependable care, with the agency's caregivers embodying the values that give the agency its name. Taken together, the narratives paint Visiting Angels as a trusted resource - well-regarded by many for the warmth, professionalism, and steadfast support they bring to home care.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Birmingham Apothecary (0.5 miles)
• Walgreens (0.9 miles)
• Birmingham Nuclear Pharmacy (1.3 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.1 miles)

Physicians

• Alabama Ophthalmology Associates PC (0.5 miles)
• Children's of Alabama - Pediatric ENT Associates (0.5 miles)
• UAB Center For Aging (0.5 miles)
• Mark, Victor Dr-Spain Rehabilitation Center (0.6 miles)
• Pediatric Nephrology Of Alabama, PC (0.7 miles)
• Maria S. Prelipcean, MD (1.3 miles)
• Birmingham Gastroenterology Associates (1.5 miles)

Hospitals

• Callahan Eye Foundation Hospital (0.5 miles)
• Benjamin Russell Hospital for Children (0.6 miles)
• Women & Infants Center (0.6 miles)
• UAB Hospital (0.7 miles)
• UAB Spain-Wallace Building (0.7 miles)
• Ascension St Vincent’s Birmingham (1.2 miles)
• Baptist Medical Center (2.7 miles)

Restaurants

• Chick-Fil-A (0.6 miles)
• McDonald's (0.6 miles)
• Taziki's Mediterranean Cafe (0.8 miles)
• Fish Market Restaurant (0.9 miles)
• Pies & Pints (1 miles)
• Ruth's Chris Steak House (1.1 miles)
• Cayo Coco (1.2 miles)

Cafes

• Starbucks (0.9 miles)
• The Essential (1.2 miles)
• Revelator Coffee Company (1.3 miles)
• Continental Bakery (1.4 miles)
• The Red Cat (1.6 miles)
• Starbucks (3.8 miles)
• Starbucks (4.9 miles)

Parks

• Railroad Park (0.9 miles)
• Rotary Trail (1.1 miles)
• Avondale Park (2.6 miles)
• Lakeshore Running Trail (3.2 miles)

Places of Worship

• Dawson Family of Faith (1.5 miles)
• All Saints Episcopal Church (1.6 miles)
• Galilee Baptist Church (2.4 miles)
• Covenant Presbyterian Church (2.6 miles)
• Canterbury United Methodist Church (2.9 miles)
• Levite Jewish Community Center (3.1 miles)
• United Methodist Center (3.2 miles)

Theaters

• AMC DINE-IN Vestavia Hills 1 (3.5 miles)