Jefferson County Home Ketona

Pros

• The TCU staff were amazing to the patient and went above and beyond for the family.
• The facility has a beautiful building with very friendly staff.
• It was clean and properly staffed, and residents were taken care of well.
• The administrator Mrs. Moore is a precious woman of God who cares for all people.
• Ms. Rita is described as a gift from God, and the invitation into her office felt like a place of peace.
• The staff the reviewer met were friendly and courteous.
• The door attendant was extremely professional.
• The rehab staff was good and well-liked by those they cared for.
• The location is great.

Cons

• The facility was dirty and dusty; rooms, beds, and even wall railings were unclean.
• The care staff were described as rude and cold, with a social worker claiming family notification wasn't required.
• The family was not contacted after the patient's death; the coroner's office had to locate relatives.
• The director/administrator did not return calls, signaling a lack of concern for the patient and family.
• A patient reported physical and verbal mistreatment, including a nurse yelling and using profanity.
• Bedsores went untreated and led to sepsis and death, viewed as neglect.
• There was a widespread sense of understaffing and laziness among nurses and CNAs, with many not doing their jobs.
• The weekend staff was insufficient and sometimes unprofessional, delaying meals and care.
• A family member described injuries and severe pain from neglect, such as skin-tearing incidents tied to poor care.

Review

The experiences people have shared about North Hill Nursing Home Rehab Center run the full gamut from heartbreak to gratitude, but the recurring thread is a pervasive concern for how residents - especially those with dementia or who are otherwise frail - are treated, how their families are kept informed, and how clean and safe the environment feels day to day. Across dozens of accounts, families describe a facility that can be a source of comfort and skilled care in some cases, but a place of real distress in others. What emerges is a picture of a building with a mix of experiences: some staff members who go above and beyond, and others whose conduct, communication, or attention to basic care has left lasting pain for loved ones.

Several stories center on death and the care leading up to it, and the relationships (or lack thereof) with families after a loss. One account describes a 66-year-old man with dementia who appeared to be heavily medicated, and who reportedly died on July 5. The family says they provided contact information but were not notified promptly, learning of the death only after a coroner's office outreach and a stranger's tip on July 17. They felt that the staff, including a social worker named Quita, suggested there was no obligation to notify them because the family hadn't admitted him to the facility. The family used stark language to describe their sense that financial or administrative considerations outweighed human connection and respect for the patient and their loved ones. The sense of being abandoned or ignored during a time of profound loss is echoed in other testimonies, reinforcing fears that some residents' deaths are handled without the care and communication families expect.

Cleanliness - and what it says about daily life in the facility - also comes up repeatedly. One reviewer described a room that was dusty, with a bed frame and walls so dirty that the filth stood out, and even the chair railing on the wall appeared neglected. This kind of detail matters, because it speaks to the broader question of whether residents are being kept in a safe, comfortable environment or one where basic standards are slipping. A number of reviews mention similar concerns about cleanliness and maintenance, juxtaposed with occasional praise for clean lines and well-kept common areas in other sections of the same building. The inconsistency itself seems to be part of the problem for many families.

Care quality, particularly for dementia and long-term care residents, is described in sharply divided terms. Some reviews recount harrowing experiences of neglect or mistreatment, including claims that meals were not provided as promised, that staff were rude or unresponsive, and that patients' needs for basic assistance - such as getting to the bathroom or receiving a proper bath - were not met in a timely or respectful manner. One mother's family alleges that she was mistreated physically and verbally, leading to worsening health, and describes incidents where phone calls, messages, and even personal belongings were mishandled or not relayed. The emotional toll of these accounts - families feeling unheard, or convinced that their loved ones were being harmed or neglected - cuts deeply and lingers long after the day of the events.

Amid the negative narratives, there are also voices of appreciation for certain individuals and moments of genuine care. Several reviews praise particular staff members or units for their kindness and professional behavior. The trauma of negative experiences is counterbalanced by mentions of positive interactions: a TCU (transitional care unit) team described as amazing to a father, with nurses and a nurse manager who "went above and beyond"; an administrator named Mrs. Moore described as "a precious woman of God" whose approach made families feel comfortable; and staff members like Rita, Tearia, and others who are remembered fondly for compassionate, respectful communication. These comments suggest that when care teams are aligned and attentive, the facility can provide meaningful, high-quality care and emotional support for families during difficult times.

The day-to-day operations and the overall culture of the facility appear to be uneven as well. One reviewer notes that the weekend staff may be thinner, leading to variability in responsiveness and tone, while another describes a scene where staff were found outside the front desk on a break, discussing tasks and taking long lunches while residents waited for basic needs like meals or assistance. Complaints about the pace and priority of tasks versus patient care - such as being told "I don't know" about when a patient would be fed - paint a picture of a system where duties collide with human needs, and time pressures or staffing gaps can leave residents underserved. Yet the same reviewer also acknowledges certain professionals who were professionally dressed and clearly dedicated to the job, suggesting that the culture of the place can support both neglectful and commendable behavior depending on the moment or the staff on shift.

There are particularly pointed and personal accounts of severe consequences of perceived neglect. One family attributes their relative's death to sepsis resulting from a bed sore that was left untreated, alongside frequent reports of rude behavior, eye-rolling, and a sense that staff sometimes treated patients as inconveniences rather than human beings. Another account documents infection and pain after a caregiver allegedly failed to address ear wounds or other wounds promptly, with caregivers on weekends either unavailable or unresponsive, prompting family members to intervene by providing care themselves. These stories carry a heavy emotional weight, underscoring how the lived experience of a nursing facility can be shaped by a handful of events that have lasting impact on families' trust and on residents' health.

In sum, the aggregate of experiences points to a facility with real strengths and undeniable weaknesses. For some residents and families, North Hill Nursing Home Rehab Center represents a place where dedicated staff and compassionate professionals create moments of relief, dignity, and even joy in difficult circumstances. For others, the same facility is a source of anger, fear, and profound regret - where poor communication, inconsistent care, and environmental concerns compound grief and trauma. The divergent experiences highlight the importance of vigilant oversight, transparent communication with families, and a commitment to consistently high standards of care across all shifts and units. Whether families are seeking reliable dementia care, timely updates, clean surroundings, or simply a bedside manner that treats every resident as a person with love and dignity, the stories here suggest that North Hill can deliver on some days - and fall well short on others.

This part of Birmingham, Alabama offers a convenient location with easy access to pharmacies, restaurants, transportation options, physicians' offices, cafes, places of worship, parks, and hospitals. With multiple pharmacies nearby such as Winn-Dixie and CVS Pharmacy and various dining options like Chick-Fil-A and Jack's within a short distance, residents have everything they need close by. The area also boasts several healthcare facilities including Baptist Health System and UAB Hospital for quality medical care. Additionally, there are numerous parks for outdoor recreation and places of worship for spiritual fulfillment. Overall, this neighborhood provides a well-rounded community ideal for senior living with its amenities and services readily available.

Pharmacies

• Winn-Dixie (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Health Mart Pharmacy (2.1 miles)
• Save Pharmacy 40 (4.1 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.5 miles)
• Mills Discount Pharmacy (4.7 miles)

Restaurants

• Whataburger (1.8 miles)
• Jack's (1.8 miles)
• Chick-Fil-A (2.2 miles)
• Burger King (4.3 miles)
• Subway (4.3 miles)
• Chick-Fil-A (4.5 miles)
• McDonald's (4.9 miles)

Transportation

• Runway (3.3 miles)
• Birmingham-Shuttlesworth International Airport (BHM) (3.5 miles)
• Concourse C (3.7 miles)

Physicians

• Healthykids of Gardendale (3.7 miles)
• Day Eye Care (4.4 miles)
• Pediatrics East (5.3 miles)
• Painsouth (5.8 miles)
• Miles & Schmitt MD PC (6 miles)
• Baptist Health System (6.7 miles)
• Ginsburg Dermatology Center-Montclair (6.7 miles)

Cafes

• Starbucks (4.1 miles)
• Green Acres Cafe Centerpoint (5.6 miles)
• Starbucks (6.6 miles)
• The Red Cat (6.7 miles)
• Revelator Coffee Company (7.1 miles)
• The Essential (7.1 miles)
• Starbucks (7.4 miles)

Places of Worship

• East Lake United Methodist Church (4.3 miles)
• South Roebuck Baptist Church (4.9 miles)
• Hilldale Baptist Church (4.9 miles)
• Birmingham Alabama Temple (5.2 miles)
• Galilee Baptist Church (6.1 miles)
• McElwain Baptist Church (7 miles)
• Levite Jewish Community Center (7 miles)

Parks

• East Lake (4.4 miles)
• Avondale Park (6.3 miles)
• Pinson Bicentennial Park (6.9 miles)
• Beacon Park (7.2 miles)
• Rotary Trail (7.2 miles)
• Railroad Park (7.5 miles)

Hospitals

• Ascension St Vincent's East Endocrinology (6 miles)
• Saint Vincents East Saint Vincents Health System (6 miles)
• Ascension St Vincent’s Birmingham (7.3 miles)
• UAB Spain-Wallace Building (7.6 miles)
• UAB Hospital (7.6 miles)
• Women & Infants Center (7.6 miles)
• Benjamin Russell Hospital for Children (7.7 miles)