Able Homecare of Birmingham

Pros

• Right at Home is fantastic.
• Duffy Towey is very helpful.
• Duffy Towey helped navigate paperwork and connected the right person to get the application processed.
• Duffy Towey is amazing.
• Catricia at the Vestiva Office is patient, kind, and takes the time to explain everything.
• The Vestiva Office demonstrates that the company listens to clients' needs and takes wonderful care of clients.
• The Birmingham office is a delight to work with.
• Beau Green and the Right at Home team go above and beyond to assist clients with their caregiving needs.
• Right at Home is the best, and the staff and caregivers go above and beyond.
• The company is a true resource in the senior community.
• Beau and his team are excellent, kind, and courteous, and they respond promptly to needs.
• Cody was a wonderful, caring, and professional caregiver for the father.
• Beau and his staff are wonderful and highly recommended.
• The caregivers are thoughtful and provide care that goes beyond expectations.

Cons

• The staff at the company is unprofessional and not adequately trained, with the office manager deflecting and failing to provide truthful answers, giving customers the runaround.
• There was a complaint about the absence of Black caregivers in the advertisements.
• The Birmingham office manager's unprofessional and accusatory tone left the reviewer feeling disrespected and undervalued.
• The reviewer described the company as the worst they have ever used, alleging that the advertised training of sitters is not true.

Review

Right at Home in the Birmingham area emerges in these reflections as a service that inspires deep gratitude from some clients and frustration from others. Taken together, the notes paint a picture of a company that can feel extraordinarily supportive and compassionate on the one hand, while on the other hand leaving some families feeling unheard or stalled by administrative friction. Across multiple offices, caregivers are frequently praised for their warmth and dedication, yet there are clear signals that communication and organizational training can be uneven depending on who you encounter.

One reviewer singled out Duffy Towey as a standout ally in the process of getting care started. When attempts to help a father were met with resistance, Duffy stepped in to navigate the paperwork, connect the family with the right person to move the dad's application forward, and secure a doctor's appointment to begin the needed care. The impact of his intervention was described as transformative, with an expression of genuine gratitude for the guidance and support that helped the family access the essential services their loved one required. In that account, Towey's responsiveness and effective coordination are highlighted as a beacon of what the company can do well when everything aligns.

Yet another strong thread in the feedback centers on a contrasting experience in Birmingham, where the office manager's tone and approach left a reviewer feeling disrespected and dismissed. The frustration revolved around perceived unprofessionalism, accusatory language, and a sense that truthful answers were hard to obtain, replaced instead by a "run around." That perspective emphasizes a troubling disconnect between the compassionate image the company often strives to project and the day-to-day reality some clients encounter when seeking information or resolution for concerns about care. It serves as a cautionary note about how critical clear, respectful communication is to the overall experience of the families they serve.

The conversation about representation and outreach also surfaces when a reviewer notes the absence of Black caregivers in advertisements and poses a pointed question about whether a service that employs Black caregivers would be recommended. This remark spotlights ongoing discussions in the senior-care sector about visibility, inclusion, and access, underscoring that marketing and staffing choices can shape how potential clients perceive a company's accessibility and commitment to serving diverse communities.

Amid the mixed feedback, there are consistently strong affirmations of care and warmth from specific offices and staff. At the Vestiva Office, Catricia is described as patient and kind, taking the time to explain everything to the family and making them feel heard and understood. The reviewer emphasizes that the service early on made a positive impression and that the care provided to their mother was deeply appreciated. The Birmingham office itself is repeatedly described as a delight to work with, from the initial phone call through ongoing caregiving, with praise for the team's responsiveness and the sense that the office genuinely supports families through the process of arranging and maintaining care.

Beau Green and his team repeatedly appear as pillars of reliability and compassion. The reviewers describe Beau and his staff as going above and beyond to assist clients' caregiving needs, building an impression of an experienced and dedicated crew. Across multiple testimonials, the company is portrayed as a strong resource in the senior community, with Beau and his colleagues earning trust through consistency, kindness, and a patient, attentive approach to clients' needs. The sense of being part of a reliable, supportive network - "like family" - is a recurring theme, with Beau and his team portrayed as approachable professionals who take care of both clients and partner organizations, such as large senior living communities in Birmingham.

Other voices emphasize the personal connections forged through service. Cody, described as a wonderful, caring, professional young man, is remembered with gratitude for the care he provided to a father. The broader Christie-like praise for Beau and the staff underscores an overarching appreciation for a team that feels competent, caring, and accessible. Families express a willingness to endorse the company and to rely on the team when navigating the complexities of at-home care, hospital visits, and transitions to skilled nursing facilities. The sentiment is clear: when the team shows up with kindness, competence, and a sense of partnership, the experience can be deeply meaningful and reassuring.

In closing, these reviews collectively reveal a company that can deliver remarkable, life-affirming support and deeply human care, even as it grapples with internal communication challenges and varying experiences across offices. The strongest testimonies celebrate caregivers who treat clients with patience, dignity, and a genuine willingness to listen, while the most critical notes point to gaps in professionalism and transparency that can undermine trust. Taken as a whole, the story of Right at Home in Birmingham and the surrounding offices is one of powerful potential realized by compassionate hands and dedicated staff, tempered by the ongoing need for consistent training, respectful communication, and inclusive outreach that truly reflects the communities they serve.

This part of Vestavia Hills, Alabama offers a variety of amenities that cater to individuals seeking a comfortable and convenient living experience. With several parks and lakeshore trails nearby, residents can enjoy outdoor activities and stay active. There are also numerous dining options available, including fast food restaurants and cafes for quick meals or coffee outings. Additionally, the area is well-equipped with medical facilities, pharmacies, and hospitals, providing easy access to healthcare services when needed. Places of worship are also within close proximity for spiritual fulfillment. Overall, this neighborhood provides a balanced environment that promotes both physical and emotional well-being for seniors looking to settle in the area.

Parks

• Lakeshore Running Trail (1 miles)
• Loch Haven Dog Park (2.8 miles)
• Oxmoor Park (3.1 miles)
• Railroad Park (5.1 miles)
• Rotary Trail (5.3 miles)

Restaurants

• Chick-Fil-A (1 miles)
• Taco Casa (1.2 miles)
• Pappas' Grill (1.3 miles)
• McDonald's (2 miles)
• Paw Paw Patch (2.1 miles)
• Salem's Diner (3.2 miles)
• McDonald's (3.3 miles)

Physicians

• VisionFirst Eye Center (1.1 miles)
• MedHelp (1.1 miles)
• Alabama Eye Services (1.3 miles)
• DR Ronald McCoy Doctor of Medicine (1.8 miles)
• Hoover Family Medicine (2.3 miles)
• Brookwood Professional Building (2.8 miles)
• Radbill Lance E DO Phys (2.8 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (2.2 miles)
• Continental Bakery (4.5 miles)
• Starbucks (4.6 miles)
• Starbucks (5.1 miles)

Pharmacies

• Vestavia Hills Apothecary (1.2 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.8 miles)

Theaters

• AMC DINE-IN Vestavia Hills 1 (1.3 miles)
• AMC Summit 16 (4.9 miles)

Places of Worship

• Grace Covenant Baptist Church (2.4 miles)
• Covenant Presbyterian Church (2.6 miles)
• All Saints Episcopal Church (2.6 miles)
• Dawson Family of Faith (2.7 miles)
• Canterbury United Methodist Church (4.8 miles)
• The Church At Ross Bridge (4.9 miles)
• Christian Life Church (5.3 miles)

Hospitals

• Medscreen (3 miles)
• Community Health Systems (4.2 miles)
• Callahan Eye Foundation Hospital (4.7 miles)
• Baptist Medical Center (4.8 miles)
• Benjamin Russell Hospital for Children (4.8 miles)
• Women & Infants Center (4.9 miles)
• UAB Hospital (4.9 miles)