428 North 6Th Street, Tomahawk, WI 54487
For more information about senior living options: (866) 208-4318
Overall Review of Riverview Health Services
Pros
The staff take care of residents who can’t take care of themselves safely.- The staff provide exceptional care for residents and stay in contact with their families.
- The staff are amazing, providing exceptional care and treating residents like family.
Cons
There was negligence.- The resident who was there was returned with broken down heels and bed sores all over.
Review
Riverview Health Services in Tomahawk, Wisconsin, is best suited for families that prize a warm, people-centered care environment where caregivers form close, ongoing relationships with residents and keep relatives routinely informed. The community seems to attract seniors who need daily assistance and appreciate hands-on attention and kindness from staff. Families that value responsiveness and a sense that staff will treat their loved one like family will feel the strongest alignment here. That said, this emphasis on personal warmth must be weighed against concerns about safety oversight. For seniors requiring stringent clinical standards, consistent wound care, and rigorous incident management, Riverview may not meet every expectation.
On the positive side, reviewers consistently praise the staff for dedication and compassionate care. The caregivers who welcome families and support newcomers are described as making residents feel seen and valued, with accounts of care delivered “like she was their own.” The communication aspect stands out: families report being kept in the loop and staff who are responsive to questions and concerns. The line about taking care of all the people who can’t take care of themselves safely signals an ethic of patience and perseverance that can be a meaningful comfort for families navigating daily caregiving decisions.
Yet the record is not unblemished. The most troubling findings involve care quality and safety: a report of negligence and a specific incident where a resident was returned with severe skin breakdown, including broken heels and widespread bed sores. Even if not universal, these accounts point to potential gaps in essential safety practices and wound care. With a 3.4 overall rating, driven by two one-star reviews, the signal from residents and families is that safety and consistency can falter. In a setting where medical needs can escalate quickly, those gaps carry real risk and should not be minimized.
Those safety concerns do not erase the value of a warm, engaged staff, but they do limit the degree to which the positives can justify a long-term choice without diligent risk management. The offset lies in reliable communication, a culture of compassion, and the sense that families can stay connected to their loved ones. The central con is tangible: injuries and the perception of negligence hint at a systemic vulnerability in daily care routines. Pros become moot if preventable harm recurs, and that tension is the decisive frame for families weighing Riverview against other options with stronger clinical reputations.
Families considering Riverview should verify several specifics before making a move. Ask for concrete staffing data: hours of nursing and aide care per resident per shift, particularly day versus night coverage. Inquire about wound-care protocols, frequency of repositioning, pressure-relief strategies, and whether a wound-care-certified clinician is consistently available. Request documentation of incident reporting and follow-up, and review state inspection results along with any corrective action plans. Speak with current residents’ families to gauge consistency of care, and observe how staff respond during tours or admissions. If safety and medical oversight are paramount, schedule additional tours at facilities with stronger safety records and compare care models side by side.
In short, Riverview Health Services is a viable match for families who prize a caring, communicative staff and are comfortable with a facility that may require closer monitoring on safety and quality controls. It works best when decision-making centers on relational warmth and ongoing family involvement rather than a flawless clinical pedigree. For those who cannot accept the risk of inconsistent wound care or who require stringent, verifiable safety standards, alternatives, larger communities with more robust nursing oversight or facilities with proven safety metrics, are worth pursuing. The guiding move is a candid assessment: visit, ask hard questions, verify recent performance, and choose a setting where compassionate care and reliable safety align.
61 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Rhinelander-Oneida County (16 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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