Crossroads Care Center of Kenosha

Pros

• The building is undergoing updates and remodeling, giving it a fresh new look.
• Residents enjoy special activities like Omelette Day, Bingo, and cultural celebrations.
• The staff is friendly and goes out of their way to assist residents and their families.
• There are bilingual staff members available to help communicate with a diverse range of residents.
• The outdoor space has a lot of nature, which many residents appreciate.

Cons

• The rooms at Crossroads Care Center of Kenosha had mold on the walls and bad discoloration of wallpaper.
• The space for patients was too small, particularly for bariatric patients, making accessibility difficult.
• Staff members did not respond promptly to residents' needs, leaving a patient waiting on the toilet for an extended period.
• Patients were reportedly only kept clean when expecting family visits, leading to neglect during other times.
• There was a lack of proper meals provided, forcing families to bring food from home for their loved ones.
• Patients felt bullied into changing doctors and hospitals against their wishes.
• Therapy services billed to Medicare were not actually provided to patients in need of rehabilitation.
• Staff incorrectly insisted that a patient lacked competence despite no signs of dementia, raising concerns about treatment quality and respect.

Review

The experience of families with loved ones in nursing and rehabilitation facilities often reveals a stark contrast between expectations and reality. In a recent review of the Crossroads Care Center of Kenosha, many concerns emerged regarding the quality of care provided versus the purported improvements advertised by the facility. While some residents may benefit from new activities and social events designed to enhance their stay, significant underlying issues arise that overshadow these advancements.

Several families have highlighted positive changes such as building renovations, including updates to living spaces and an emphasis on cultural education through engaging activities like Omelette Day, Bingo, and celebrations for diverse cultures. The presence of bilingual staff members has also been noted as a welcoming addition. However, these superficial improvements do little to mask deeper systemic problems observed during resident care. For instance, families recall disturbing incidents illustrating neglect that overshadow any progress made by the newer management.

In stark contrast to optimistic perceptions about renovations were harrowing accounts from family members who witnessed substandard living conditions firsthand. One reviewer described rooms that contained mold and outdated decor alongside old windows that compromised both comfort and safety. Such environmental factors raised alarms about overall hygiene and maintenance standards within the facility. Furthermore, inadequate space was reported in shared rooms where bariatric patients struggled for access to essential amenities like bathrooms.

Families voiced serious concerns over dietary inadequacies as well—one mother required specialized meals due to health restrictions yet frequently found herself without adequate food options provided by the staff. It became necessary for family members to supplement their loved one’s diet with outside provisions because the facility could not consistently cater to her dietary needs. This lack of attention to nutritional requirements reflects poorly on staff training and willingness to accommodate individual patient needs.

Perhaps most distressing were reports of inadequate patient care during critical times when assistance was needed most. One account detailed a shocking incident where an elderly woman had fallen after being left unattended for hours while on a video call with her family—a painful reminder of how easily neglect can escalate into dangerous situations requiring immediate intervention. Instances of unsanitary conditions were similarly concerning; patients were allegedly neglected until family visits prompted temporary clean-ups just before their arrival.

Complaints extended beyond physical environments into deeper ethical concerns around patient treatment as well—families expressed fears relating to coercive practices centered on healthcare choices imposed by facility staff rather than genuinely considering what patients wanted or needed from their caregivers. It was particularly alarming when older adults lacking signs of cognitive impairment were deemed incompetent against their will.

Overall, while there may be genuine efforts toward improvement at Crossroads Care Center, a palpable disconnect remains between policy implementation and daily operations within its walls. Families shared heart-wrenching stories showcasing neglectful care amidst claims touting newly adopted initiatives meant for engagement or enrichment purposes—ultimately leaving them questioning whether such programs can adequately replace foundational elements like consistent monitoring, compassionate care delivery, appropriate medical treatment consistency—all vital aspects ensuring dignity throughout residency in such establishments for those needing rehabilitation support after surgery or age-related challenges alike.

This part of Kenosha, Wisconsin offers a variety of amenities that cater to the needs of seniors looking to settle down in a peaceful and convenient location. With multiple places of worship nearby such as St Paul's Lutheran Church and St Therese Church, residents can easily maintain their spiritual practices. The availability of pharmacies like Good Value Pharmacy and Walgreens ensures easy access to medication and health care services. A range of dining options including Starlite Club, Culver's, and Popeyes Louisiana Kitchen provide diverse culinary experiences. Additionally, proximity to healthcare facilities such as Children's Hospital of Wisconsin and Aurora Medical Center guarantees quality medical attention when needed. The abundance of parks like Southport Park and Wolfenbuttel Park offer opportunities for outdoor activities and relaxation. Moreover, cafes like Panera Bread and Starbucks provide cozy settings for social gatherings or quiet moments alone. With entertainment options like Cinemark Tinseltown USA close by, residents can enjoy movies nearby as well. Overall, this area combines essential amenities with recreational opportunities, making it an appealing choice for seniors looking for a comfortable living environment in Kenosha.

Places of Worship

• St Paul's Lutheran Church (0.4 miles)
• St Therese Church (0.9 miles)
• Holy Rosary Parish (3.4 miles)
• Lakeside Lutheran Church (3.9 miles)
• Journey Church (4.9 miles)

Pharmacies

• Good Value Pharmacy (0.6 miles)
• Good Value Pharmacy (0.6 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (0.8 miles)
• Octapharma Plasma (1.2 miles)
• Walgreens (1.6 miles)
• Walgreens (2.4 miles)

Restaurants

• Starlite Club (0.6 miles)
• Burger King (0.7 miles)
• Culver's (1.2 miles)
• McDonald's (1.2 miles)
• Taco Bell (1.2 miles)
• Popeyes Louisiana Kitchen (1.3 miles)
• Shenanigans on 60th (2.2 miles)

Physicians

• Kenneth G. Gilbertson MD (1.3 miles)
• Junith M. Thompson MD Sc (2.2 miles)
• Comprehensive Orthopaedics Sc (2.4 miles)
• United Hospital System - Joshua Bloom MD (2.4 miles)
• Lakeshore Urology (2.4 miles)
• Dr Jandali's Office (2.4 miles)
• Children's Medical Group (2.4 miles)

Parks

• Southport Park (1.9 miles)
• Gangler Park (2.2 miles)
• Eichelman Park (2.8 miles)
• Wolfenbuttel Park (2.8 miles)
• Charles Nash Park (3 miles)
• Playground (4.4 miles)

Hospitals

• Children's Hospital of Wisconsin (2.4 miles)
• Kenosha Medical Center (2.4 miles)
• Ocenco (3.4 miles)
• St Catherine's Medical Center Campus (4.2 miles)
• Rogers Memorial Hospital (4.4 miles)
• Aurora Medical Center (4.8 miles)
• Aurora Labor and Delivery (4.8 miles)

Cafes

• Panera Bread (2.6 miles)
• Harborside Common Grounds (3.1 miles)
• The Coffee Pot (3.2 miles)
• Corner Bakery Cafe (4 miles)
• Starbucks (4.3 miles)

Theaters

• Cinemark Tinseltown USA (2.8 miles)