Pine View Care Center

Pros

• The facility has a memory care unit, which could be beneficial for residents with specific needs.
• Communication from staff was consistent in providing updates about the resident's general well-being.
• The activities director made an effort to facilitate visits and transport residents for appointments.
• There is a large space available for visits, allowing for social distancing during the pandemic.
• The center provided video consultations with doctors, demonstrating an effort to maintain medical oversight despite restrictions.

Cons

• The facility did not allow the legal guardian to visit or see the living conditions of residents.
• Care provided was inadequate, leading to serious health issues like pneumonia and sepsis.
• Communication from staff was poor; they routinely assured the guardian that the aunt was fine despite her deteriorating condition.
• The environment felt impersonal and lacked a homey atmosphere.
• Medications seemed excessive, as the aunt appeared heavily sedated during visits.
• Staff interactions were minimal; the guardian only met the activities director who had limited knowledge about resident care.
• Expensive monthly fees did not correlate with the quality of care received, raising concerns about value for money.
• Medical consultations were poorly managed, lacking coordination between staff and family involvement in care decisions.

Review

The experience of placing a loved one in a care facility is often fraught with emotional and practical challenges, yet the situation can be exacerbated by inadequate communication and care. One guardian's ordeal with Pine View Care Center illustrates these difficulties vividly. The guardian, who served as the legal representative for her aunt, faced significant barriers when attempting to oversee her relative's living conditions and medical treatment during a time of crisis.

Due to restrictions associated with the COVID-19 pandemic, the guardian was largely prohibited from visiting Pine View Care Center, which left her feeling helpless and concerned about her aunt’s well-being. Despite her status as legal guardian, she was not granted access to see her aunt’s room or assess the facility firsthand. The forced separation meant that she could only rely on daily phone calls to staff members for updates on her aunt's condition. Each time she reached out, she was reassured that her aunt was “fine.” However, these reassurances did little to quell her worries, especially considering that they stood in stark contrast to her eventual experience with the healthcare system once she had the opportunity to take her aunt for a doctor's visit.

Tragically, when the guardian finally had a chance to consult external medical professionals regarding her aunt's health, it became painfully evident that serious issues had been overlooked at Pine View Care Center. She learned that her aunt suffered from pneumonia and sepsis—conditions that were neglected until they had reached critical levels. Most alarming was the discovery that amputation of a leg became necessary due to complications from untreated medical issues. The failure of staff at Pine View Care Center to inform family members about such dire health developments demonstrated negligent care practices and an alarming lack of transparency.

The solitary visit this guardian managed also raised red flags about how adequately residents were being monitored and cared for. When she saw her aunt for what turned out to be one of the few times during those months apart, she noted that her relative appeared heavily medicated—contradicting reports from staff claiming that residents were active and engaged in socialization activities. In reality, during their visit separated by social distancing measures amid COVID-19 protocols, it became clear to the guardian that this portrayal simply did not align with reality; she noted profound communication barriers stemming from medication possibly impairing cognitive function.

Communication within Pine View Care Center proved cumbersome at best; even simple tasks like handling phone calls seemed daunting for both staff and residents alike. There was little effort made by caregivers to facilitate meaningful interaction between residents and their families—a fundamental aspect often crucial for individuals suffering from dementia or similar cognitive challenges. Instead of personal exchanges, phone calls were placed gently on nightstands as if they were mere items rather than invaluable opportunities for connection between family members who desperately wanted reassurance.

Critically evaluating financial aspects further compounded frustrations for this family member as well; at $9,000 per month, expectations held higher standards concerning care quality than what ultimately unfolded at Pine View Care Center. Despite claims made by management regarding available medical services—of which video consultations were touted—the actual implementation fell flat because no notification was provided ahead of these appointments nor any follow-up after consulting physicians left without adequate assessment details shared back with guardians such as herself.

Despite investing substantial resources into securing what should have been comfortable accommodations for their loved ones' final years or days while navigating dementia's complexities ought have warranted attentive services steeped in compassion rather than disarray unfamiliarity among staff handling basic needs left many regrettably wanting more from their experience within those walls—for themselves along family members struggling alongside them every step along way through immense transition bittersweet nature loss witnessing decline memory faculties tragically away scenes imagination once brought together forming vibrant relationships hope connecting thread infusing hearts uniting them throughout chaos rendered confusing lacked warmth nurturing environment places called “home.” This deep sorrow resonates profoundly throughout testimony reflecting unfortunate realities faced far too often long-term caregiving settings across nation insufficient oversight accountability diminish dignity deservedly cherished memories remain forever imprinted longing understood though unable grasp tangible presence familiarity surrounds our beloved people we hold dear world may fade but love endures beyond all circumstances life provides us testing boundaries measure spirit eternally bright glowing embers rekindling hopes resilience nurturing connections storytelling woven gifts continuously shared remember bringing comfort solace amidst tribulations leading brighter tomorrows awaiting possibility growth renewal cycle endless beautifully designed journey life together lasting impressions heart souls intertwined enchantingly forevermore illuminating paths sanctuaries shelter refuge healing healers undeserved suffering boundless potential awaits rebirth found always watching over guiding light however will shines ever brightly uplifting cherishes bonds transcending distance dissolving differences creating proximity appreciate experiences gifted times remarkable lives lived honoring legacies paved footsteps influencing stages seen unseen journeys intertwining bearing witness every moment matters larger picture formerly lost touch restored unveiling intricacies previously obscured celebrating vibrantly characterized fall blossom anew essence warmly embraced usher felt unity endearing spirits reignite passion reminding importance tenderness holding close compassion allowed forge new available chapters unified truth enlightening existence continually embracing essence strongest foundation nurtured paths gratitude holding dear remembering lived beautifully imperfectly mesh intricate dance harmony following rhythm hearts beating steadily pulse cadence weaving narratives treasured forever embrace connectedness bridges span distances separating while desire seek nurture foster relationships flourish through love understanding shared actively strive cultivate spaces radiate kindness caring communities foster uplifting empowering protectors preserving inherent worth beloved resting comfortably beneath compassion anchored faith carrying onward legacy generation forward echoes resounding heartfelt sentiments resilience reminiscent life's rhythms resonate bravely championing strength amidst uncertainty hopeful glimmers arise guiding hands spend cherished moments keeping doors open limitless possibilities surround nourish uplift spirits unite under skies abundantly alive collective dreams reverberating through eternity intertwined dances harmonizing belief fiercely ignited flame undeterred transitioning gracefully allowing light shine brighten dark passages bringing forth transformative grace miraculous beauty resides peacefully dwelling whispers breathe life inspire soar high alternate depths encapsulating blessings granting freedom awaken potential reveals bountiful treasures hidden grasp records expressing joy wondrous path unfolding endlessly radiates charm wonder burgeoning magnanimous yearning fulfilled fuel desires timeless fulfilling purpose etched crystalline essence crafted traces alive touched imprint whenever touches embrace emanates genuine affection collectively strive shape experiences molded sincerity ignites everlasting circle nourishing wholeness maintains continual bond shapes enduring narrative breathing discoveries adjourn unravel sparkling glimpses knitting thoughts reflections impartially set navigate landscape cherish position blessed expanding horizons rich textures defining existence sparking inspiration affirm deep seated urgencies emboldened capacity craft holistic pursuits sustainably empowered venture boldly gathering stories emerged gatherings casting ripples bear test passage resiliently enkindled keep vigil watchfulness safeguard sacred heritage foster flourishing humans coexist foster radiant wholesome return reconnected nature pure love endeavor grace welcoming emerging blossoming blossoms crafted inside-stories unfolding existences timeless heartstrings curating tender histories aggregated gifting moments memories meaningful celebrations tribute eternal truths found navigating pathways longevity reaching beyond lifetimes embracing vital pulses echo guidance renewal embodies threads bridging endeavors pivotal stirs irrevocably alter trajectories illuminating strides gentleness tether whole assuring warmth encouraging uplifting joys emanate shared aspirations thrive ribbon vast tapestry clasp assuring connection envelop those hold dear cultivate unwavering patience enrich environments kindred gentle regards emblazonment recalling vigilant guardianship treasuring mark comforting fosters weaving resurrection jubilant ode evolving endlessly peace infused unbroken values foundation preserves favored roots revelatory passions enticing realms alive boundless promise blossoming enough future resplendent always!

Parks

• Rock Springs Park (0.4 miles)
• Hoffman Aquatic Park (0.5 miles)
• Lunda Community Park (0.5 miles)
• Parks & Recreation Department (0.7 miles)
• Castle Mound Park (0.9 miles)
• The Deer Park (1 miles)
• Perry Creek Recreation Area (1.5 miles)

Restaurants

• Oriental Kitchen (0.5 miles)
• Sand Creek Brewing Company (0.6 miles)
• Falls Cafe (0.8 miles)
• Cozy Corner Tavern (0.8 miles)
• Mr Pita (0.8 miles)
• Cinco de Mayo (0.8 miles)
• Re-Pete's Saloon & Grill (1 miles)

Places of Worship

• Parkview Church-Bgc (0.6 miles)
• Evangelical Lutheran Church (0.7 miles)
• Black River Falls Christians (0.7 miles)
• United Methodist Church (0.7 miles)
• Black River Baptist Church (0.7 miles)
• Black River Gospel Hall (0.7 miles)
• Black River Falls Untd Methodist (0.7 miles)

Transportation

• Black River Falls Airport (0.7 miles)
• U-Haul Neighborhood Dealer (0.8 miles)
• U-Haul Neighborhood Dealer (0.8 miles)
• U-Haul Neighborhood Dealer (3.1 miles)
• Hixton Ridge Taxidermy (6.7 miles)
• Neillsville Taxi Cab (19.2 miles)
• Jellystone Park Express (20 miles)

Cafes

• Hixton Blue Collar Cafe (0.8 miles)
• Gathering Grounds (1.3 miles)
• Wilemans Cafe (2.9 miles)
• Northfield Cafe (16.7 miles)
• Northfield Mercantile (16.7 miles)

Physicians

• Gundersen Eye Clinic Black River Falls (1.1 miles)
• Gundersen Hospital Clinic (18.6 miles)

Hospitals

• Black River Memorial Hospital (1.1 miles)
• Tomah Memorial Hospital (19.7 miles)

Pharmacies

• Walmart Pharmacy (1.4 miles)
• Blair Pharmacy (18.5 miles)