729 Park Street, Antigo, WI 54409
For more information about senior living options: (866) 208-4318
Overall Review of The Bay At Eastview Health And Rehabilitation
Pros
Eastview’s staff are competent, caring, and friendly, delivering high-quality, attentive care.- The administration and leadership, including Wanda and Sharee, work together to provide meaningful experiences for patients and families.
- The care at Eastview includes a personal touch and professional expertise, with residents receiving attentive, respectful treatment.
- Families are kept informed of changes in residents’ status in person and by phone as situations develop.
- The therapy dog named Rocket greets visitors and visits patients daily, adding a welcoming touch.
- Eastview and Gardenview are described as compassionate, caring communities where staff treat residents like family.
- The CNA at Eastview is described as compassionate and comforting to patients and families.
- The facility is clean, attractively decorated, and provides a safe, secure environment for residents.
Cons
One reviewer described Eastview as a horrible place for a loved one, alleging residents sat in soiled clothes and that medications were not properly administered, which they believe contributed to death.- A family member recounted that their grandmother was often left waiting for bathroom assistance and that a nurse yelled at her, causing her to cry.
- Another reviewer labeled Eastview as understaffed and outdated, with a strong odor and poor overall conditions.
- A separate account claimed a grandfather was not fed, left in his own urine, and not cleaned, suggesting the facility should be fined and closed.
- A reviewer stated that their husband contracted Covid while at Eastview, expressing disappointment.
- Yet another critic described miscommunication and perceived mismanagement, including a nurse taking a patient’s phone and front desk not locating it.
Review
The Bay at Eastview Health and Rehabilitation in Antigo is best suited for families seeking a hands-on, compassionate skilled-nursing experience where staff relationships and personal attention matter. It works well for residents who benefit from a warm, home-like atmosphere, frequent in-person updates, and a sense that caregivers know individuals and their histories. The setting can be especially appealing to families who are comfortable advocating for their loved one and who value a strong administrative presence that can coordinate care across shifts. Short-term rehab and ongoing rehabilitation needs can be met, provided there is readiness to engage with staff and management to monitor progress and adjust plans as needed.
Those weighing alternatives should consider whether consistency across all shifts and rigorous adherence to care standards are non-negotiables. If a loved one requires near-constant supervision, highly consistent staffing, flawless medication delivery, and unwavering meals and hygiene routines, this community may reveal gaps at times, gaps that could be exacerbated by staffing shortages. For families with memories of service gaps or who demand a uniformly seamless experience, exploring other facilities with a longer track record of 24/7 reliability and tighter operational controls may be prudent. Gardenview, the affiliated unit, can be part of the conversation for families who want to compare memory-care ecosystems within the same care family.
The strongest pros center on genuine compassion and visible engagement from staff, including administrators and nurse leaders. Several residents and family members highlight staff who are competent, patient, and consistently kind, with regular updates delivered in person or by phone as situations develop. Cleanliness and tasteful, homey décor contribute to a comfortable environment, and a community-focused culture emerges through long-tenured leadership and a team approach to care. Notably, accolades for Wanda (administrator) and Sharee (Director of Nursing) point to a leadership core that prioritizes meaningful experiences, with additional touches like a therapy dog that lightens daily routines. These elements collectively create a credible counterweight to the more challenging reviews.
On the other hand, a pattern of serious concerns cannot be discounted. Several families report neglectful lapses, ranging from being left in soiled clothing to missed meals, delays in assistance with bathroom needs, and inconsistent responses to call lights. Complaints about limited responsiveness during shift changes and perceived medication or treatment gaps echo across multiple voices, suggesting that staffing instability and communication breakdowns still surface in practice. Complaints about outdated facilities, odors, and sporadic attentiveness further complicate the decision calculus for families who prioritize uniform experience and predictable routines.
Where the pros and cons meet, the practical takeaway is clear: Eastview can deliver high-quality, person-centered care when staff are present, engaged, and well-coordinated with leadership. For families who can leverage proactive involvement, regular visits, clear care-planning, and candid conversations with administration, the positives can prevail. The presence of a strong administrative backbone and a care culture that values dignity and patient respect offers meaningful assurance that concerns will be taken seriously and addressed. Yet the risk remains that variability across shifts could undermine daily stability if oversight or staffing momentum weakens.
In the end, Eastview is a viable option for families who want a committed, relational care environment and who can actively participate in the care journey. It is less suitable for those requiring airtight consistency and flawless day-to-day execution, or for families unable to invest time in ongoing dialogue with caregivers and managers. Prospective residents should schedule multiple visits, request to meet the director of nursing and administrator, and observe how staff interact with residents during different times of day. If leadership transparency, responsive problem-solving, and a genuinely warm culture align with priorities, Eastview can be a strong match; if not, the field warrants broader exploration in the Antigo area.
136 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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