Grant Memorial Hospital
Save117 Hospital Drive, Petersburg, WV 26847
For more information about senior living options: (844) 490-3973
The collection of experiences from Grant Memorial Hospital paints a complex portrait of a facility that many people rely on in moments of urgency, vulnerability, and routine care, but which also leaves a substantial number of patients frustrated and sometimes outraged. Across the remarks, there is a consistent thread of highly variable care: moments of genuine compassion and professionalism are interwoven with episodes that feel disorganized, dismissive, or mismanaged. Several patients describe staff who were caring, attentive, and capable, while others recount encounters that seemed to overlook basic communication, patient autonomy, and appropriate medical decisions. Taken together, the reviews illustrate a health system that can feel both lifesaving and deeply flawed, depending on the day, the department, and the personnel involved.
Emergency department experiences run the gamut. Some visitors report prompt attention, clean facilities, and effective care under pressure. One parent praised how quickly their 2-year-old was treated and thanked a specific clinician for listening and providing excellent care. Another patient described a dramatic improvement - breathing problems resolved quickly and with kindness from the team. Yet other accounts tell a different story: a patient who was in extreme toe pain felt their care was misdirected when a nurse practitioner provided a diagnosis of gout and the wrong treatment was prescribed, prompting a strong resolve to seek care elsewhere in the future. There are also intense warnings from those who experienced life-threatening events: a chest CT with contrast allegedly precipitated an allergic reaction and pulmonary edema, followed by a life flight to Winchester Medical Center. Complaints about a lack of proper introductions, unclear communication, and a physician who spoke softly or in a way that made it hard to understand add to the sense that the ER, while capable in some moments, can leave patients unsettled and unanswered.
Pediatric and neonatal care show still more contrast. A parent of a toddler offered a glowing cheer for Dr. Geary and the rest of the staff who listened, engaged, and met the needs of a young patient with attentive, family-centered care. In another note, a mother praised the pediatric team for going "above and beyond" to keep her informed during her pregnancy and delivery, while another review highlighted the opposite experience - a perception that the team did not respect the mother's wishes about feeding and vaccination decisions for her newborn, and that a nurse's actions contradicted what the family had requested. A different sentiment recognizably contrasts with the praise, recounting that the birth experience with a specific OB was superb, but later experiences under the same hospital system (and under different management) could feel depersonalized or less attentive.
Maternity care, obstetrics, and postnatal experiences emerge as particularly polarized. Some reviews laud the care received during pregnancy and delivery - praising doctors and staff who communicated well and offered reassurance, with one clinician in particular described as "AMAZING" for guiding a patient through pregnancy concerns. Other accounts lament a lack of autonomy or mismatches between what was requested and what was administered - ranging from bottles given in the recovery room when exclusive breastfeeding was requested, to skepticism about how postnatal decisions were made or who ultimately controlled the baby's care. The differences in these experiences reflect a broader tension about patient choice, physician involvement, and the hospital's evolving approach to obstetric care.
Radiology and front-desk interactions appear to have been decisive for several reviewers. One radiology staff member - named Tina - received singled-out praise for exceptional bedside manner and supportive communication during a stressful referral process. Conversely, others described a frustrating sequence in which a referral was lost, and front-desk staff were described as unhelpful or even disrespectful. The care in radiology is thus a tale of two roads: competent clinical results and caring interpersonal interactions on one side, and operational hurdles and perceived neglect from front-line reception on the other.
Billing, insurance, and veteran-specific concerns loom large in the narrative. A recurring grievance centers on billing practices and the handling of service-connected care for veterans. Reviewers who identified as veterans reported frustration with conversations that failed to acknowledge or correctly apply their federal insurance status, leaving them feeling talked down to or dismissed. There are explicit complaints about the burden of collections and the impression that "the right people" were never engaged to verify eligibility or remedy the situation. Another dimension of frustration concerns coverage when patients travel or carry insurance from another state or program; for example, a couple of reviews recount being turned away or delayed because Maryland insurance or out-of-state arrangements were not recognized or respected, prompting outright protests and threats of legal action. The net effect is a sense that administrative processes and payer interactions undermine the patient experience as much as, if not more than, clinical care.
The physical environment and the hospital's changing management also color the reviews. Some comments note positive touches of care and cleanliness early on, including gratitude toward staff broadly who kept the environment tidy and seemed focused on patient comfort. Others observe a decline in personalization after shifting affiliations, with remarks about staff appearing in street clothes and a sense that bedding, room service, and overall attention to detail diminished. There are moments of warmth - like a grandmother's praise for caring, compassionate nurses and a patient's gratitude for a successful recovery after a knee replacement - but these are balanced by vivid accounts of errors, miscommunication, and a perception that the hospital's culture shifted for the worse over time.
Taken together, these voices portray a hospital that still commands respect for its capacity to save lives and support families at vulnerable moments, while also revealing deep-seated frustrations with consistency, communication, and administrative processes. Positive experiences tend to cluster around specific individuals and departments - the pediatric team, certain physicians, and a few radiology staff members - who demonstrate the care, competence, and bedside manner that patients crave. Negative experiences cluster around the ER, obstetrics, and billing/administrative interactions, where patients felt unheard, misinformed, or financially endangered by policies and practices that were difficult to navigate. The shared message is clear: many patients long for more reliable communication, more consistent clinical judgment, and a patient-centered approach that respects veterans' benefits, honors family wishes, and treats every patient with dignity from first contact to discharge.
Grant Memorial Hospital in Petersburg, WV is a vibrant assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a variety of amenities including cable or satellite TV, a dining room, fully furnished accommodations, a beautiful garden, housekeeping services, a kitchenette for residents' convenience, move-in coordination assistance, outdoor space to enjoy nature, restaurant-style dining options, a small library for book-lovers, telephone access, and Wi-Fi/high-speed internet connectivity.
At Grant Memorial Hospital, residents receive exceptional care from the dedicated staff who provide 24-hour supervision and assistance with activities of daily living. This includes help with bathing, dressing, and transfers to ensure safety and comfort. The community also caters to residents with diabetes by offering specialized diets. Meal preparation and service are provided to meet individual dietary needs. Medication management is available to ensure that residents never miss their required medications.
The assisted living community at Grant Memorial Hospital goes beyond physical care by emphasizing mental wellness. They offer a comprehensive mental wellness program that promotes overall emotional health among residents.
Residents can enjoy an engaging lifestyle through both resident-run activities and scheduled daily activities organized by the community's staff. This ensures that there is always something exciting happening for residents to participate in and socialize with fellow members of the community.
Grant Memorial Hospital benefits from its convenient location near various amenities. Residents have access to nearby parks where they can enjoy nature walks or relax in peaceful surroundings. Pharmacies are also conveniently located nearby for easy access to medications and healthcare supplies. For medical needs, there are numerous physicians within close proximity. When it comes to dining options, residents can explore the nearby restaurants which offer diverse cuisines. Transportation services are readily available for those who want to explore the local area or visit appointments outside the community.
Moreover, Grant Memorial Hospital recognizes the importance of spirituality in its residents' lives by having multiple places of worship located nearby. This ensures that residents can continue practicing their faith and attend religious services as desired.
Overall, Grant Memorial Hospital in Petersburg, WV provides a warm and caring assisted living community that offers a comfortable home with exceptional amenities, personalized care services, engaging activities, and convenient access to various services in the surrounding area.
Located in Petersburg, West Virginia, this area offers a variety of amenities and services that cater to senior living. With multiple places of worship such as Faith Assembly of God and St Mary's Roman Catholic Church nearby, residents can find spiritual fulfillment. There are also several restaurants like Family Traditions and Sue's Country Kitchen for dining options. For medical needs, pharmacies like Judy's Drug Store and Walgreens are conveniently located within close proximity. Parks such as Petersburg City Park provide opportunities for outdoor recreation and relaxation. Transportation services are available through Hang-Em-High Taxidermy Studio and the Wv State Rail Authority for easy access to different parts of the area. Additionally, there are physician offices like Grant Memorial Pediatrics and E.A Hawse Health Centers to address healthcare needs. Overall, this part of Petersburg offers a well-rounded community with a range of resources for seniors looking to settle down in a welcoming neighborhood.
Grant Memorial Hospital is located at 117 Hospital Drive, Petersburg, WV 26847 in Pendleton County, West Virginia
Grant Memorial Hospital on seniors.fyi includes 9 photos including images showing healthcare, interior, building, brick exterior, sidewalk, trees, assistance, computers, and more.
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