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4.3 from 120 reviews
5 stars
88
4 stars
10
3 stars
4
2 stars
8
1 stars
10
Overall Review of Manorcare Health Services - Lacey
common
Staff care is a frequent theme
Residents and families repeatedly describe caring, responsive staff during their stay.
Many reviews emphasize attentive, supportive caregivers who treated residents with kindness and made families feel included. Several people specifically call out nursing and aides as helpful during rehab or recovery, and a number mention that the teams stayed engaged with day-to-day needs. A smaller set of reviews are negative about responsiveness or communication, but the overall pattern in the comments is that staff made a noticeable difference.
common
Therapy support shows up often
Physical and occupational therapy is repeatedly described as effective and hands-on.
Reviews frequently mention PT and OT helping residents improve and get moving, including returning home after a rehab stay. Some comments describe therapists as knowledgeable and supportive, with people noting daily therapy schedules and encouragement through recovery. A few reviews criticize the consistency of care or lack of therapy communication, which suggests outcomes can vary depending on the specific experience.
common
Dining earns mixed feedback
Residents describe both enjoyable meals and occasional food or dining-service problems.
Several reviews praise meals and the dining experience, including liking the food and finding the dining hall enjoyable. Others say dining fell short at times, describing cold meals, long waits, or not meeting expectations. The community also offers restaurant-style dining and supports special diet needs, which aligns with why some residents feel satisfied while others still report misses.
caveat
Communication and administration can fall short
Some families report communication delays from leadership and administrative staff.
A number of reviews criticize administration or management for not contacting families with updates or not following through on promised steps. Other reviews contrast that with teams who were described as transparent and responsive, which points to inconsistent experiences. When problems occurred, reviewers often tie them to discharge planning, care-plan involvement, or medication handling.
caveat
Call light response and staffing concerns
Several reviews mention slow call-light response and staffing being stretched.
Some residents and family members describe delays when help was requested, including waiting long periods for responses and concerns about under-staffing. A few reviews go further with complaints about missed needs such as hygiene, medication timing, or delayed attention to pain. Others say the staff managed call-light requests well, so experiences appear to vary by shift and situation.
common
Facility cleanliness and calm location
Reviews commonly mention a clean, well-kept facility and a comfortable environment.
Many comments describe the building as clean, modern, bright, and well maintained, and some mention a quiet or welcoming feel. A few reviews also raise hygiene-related concerns, especially in negative experiences, which adds a note of caution that cleanliness can depend on the time and unit experience. Overall, the positive comments about upkeep are a recurring detail alongside staff observations.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Manorcare Health Services - Lacey on seniors.fyi includes 5 photos including images showing outdoors, building, trees, caregiver, healthcare, nursing home, flag, entrance, and more.
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120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Dedicated RN owner delivering personalized care in a clean, welcoming setting.
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