Manorcare Health Services - Lacey
Save4524 Intelco Loop Se, Lacey, WA 98503
For more information about senior living options: (844) 490-3973
The staff at Lacey Post Acute were outstanding, attentive, and kind, helping residents recover quickly from surgeries. They provided transportation to doctor visits. The staff across all departments are terrific, and the physical and occupational therapists were fabulous and got people going immediately. It felt like home for those staying there. Rebecca kept the family informed and was very responsive to questions and concerns. Residents received excellent physical therapy and occupational therapy and could go home in two weeks after hip surgery. The food was great, the staff wonderful, and the grounds beautiful; the interior was clean, bright, and cheerful. The facility is caring and knowledgeable. Willow was helpful and fantastic. The on-site dog, the Director of Happiness, lifted spirits and spread joy throughout the facility. The nursing staff were professional, responsive, helpful, and genuinely kind, treating residents like family. Nursing management and administration went above and beyond to keep families informed and at ease, with excellent communication. The facility is lively and welcoming, with engaging activities happening all day long. The 4th of July cookout was a highlight with great food, great company, and lots of laughs. The overall experience was full of care, laughter, and warmth, and high recommendations follow. The staff made the resident smile along the recovery journey. The staff took great care of sisters and ensured comfort and needs were met. The facility was clean, with friendly staff and activities for patients.
The staff were understaffed and slow to respond to patients' needs. The food was worse than hospital food and sometimes served cold or poorly prepared. Family communication was lacking, with staff stating there was no time to update or answer questions. The environment was described as prison-like and not health care, with little attention to patient well-being. Administration was accused of pushing Google reviews and making empty promises of change. Bedside manner from some staff was deplorable and atrocious. Call lights were not answered in a timely manner, sometimes 30?45 minutes. There were incidents of a dementia patient wandering into another resident's room with insufficient supervision. Medication administration was inconsistent or inappropriate, with lack of transparency about what was being given. Wound dressing changes were not performed as ordered, hindering recovery. PT/OT start and discharge coordination were delayed or mishandled.Lacey Post Acute and Rehab is described by many families and patients as a place where care and compassion are the order of the day, and where the days of healing feel supported rather than solitary. Across a chorus of remarks, the staff - nurses, CNAs, physical and occupational therapists, dining and activity teams - are repeatedly praised for their attentiveness, kindness, and steady presence through recovery from surgery and hospital stays. Several accounts emphasize how the facility becomes a kind of home away from home, with particular gratitude for transportation help to doctor visits, responsive communication, and therapy teams that move people toward independence with visible energy and encouragement.
In one set of experiences, patients describe almost six weeks of stay as a period of steady progress and dignified care. A resident recovering from two surgeries notes that the staff were outstanding: attentive, kind, and instrumental in helping them recover as quickly as possible. The same thread runs through other stays, where people express appreciation for the thorough physical and occupational therapy that helped them get going again promptly. The sense of a supportive environment is reinforced by reminders of the facility's beauty - the grounds are described as pleasant, the interior bright and clean - and by the encouragement provided by therapists who tailor activities to restore mobility and confidence. When the time comes to transition home, the same group often reports leaving with a sense of accomplishment and gratitude, strongly recommending the center for rehab needs.
Family members of residents consistently highlight the human touches that distinguish Lacey Post Acute. One reviewer recounts a father's two-week recovery after a long hospital stay, praising the nurses and staff as the "sweetest," and noting how staff seemed to know both the patient and the family, which eased the stress of a vulnerable health transition. Observing how staff navigated a lively roommate situation - with grace and humor - also stands out as an example of the facility's warmth and adaptability. A shout-out to a staff member named Rebecca underscores the importance of clear, timely communication; the reviewer appreciated being kept in the loop and felt supported through questions and concerns via email and phone. The presence of a friendly on-site dog, affectionately described as the Director of Happiness, is also mentioned as a meaningful morale booster for a father who enjoyed the daily atmosphere, while the overall environment - lively activities and attentive dining staff - contributes to a sense of wellbeing during recovery.
Several reviews celebrate the quality of care across departments, with high praise for the food, cleanliness, and activity offerings. A quick stay after a hip surgery is described as smooth and successful, with excellent results from physical and occupational therapy and a two-week path to home. The facility's atmosphere - carefully maintained grounds, bright common areas, and a dining program that receives positive notes - frictionlessly complements the clinical care. The consistency of supportive, professional nursing staff and the management team's commitment to informing families and maintaining open lines of communication are highlighted by multiple reviewers, reinforcing a shared impression that the center emphasizes both treatment and the human experience of healing.
Beyond general praise, some comments emphasize the everyday goodwill that staff bring to patients' days. A reviewer mentions a staff member named Willow as particularly helpful and fantastic, and others note the prevalence of activities that keep residents engaged and feeling cared for. The sense that care is thoughtful and personalized appears again in remarks about how staff supported family members and residents during difficult moments, with expressions of gratitude and warmth for the people who make the facility feel welcoming and dignified. A few reviewers even describe small but meaningful rituals - like enjoying the Fourth of July cookout and other social events - that contribute to a spirited, communal atmosphere while staying focused on recovery and comfort.
However, not every account shares the same level of satisfaction, and one extended review presents a stark contrast with a thorough, critical account of what was experienced during a partner's stay. This account details a sequence of distressing events starting on the first night after hospital transfer, including a prolonged delay in transportation and meals, and a nurse call light left unanswered for a lengthy period. The reviewer describes a troubling sequence of care gaps, from a lack of timely medications to a bedside manner that is described as deplorable and unprofessional, with a CNA reportedly using dismissive language when concerns were raised. They recount a period of limited communication, with staff allegedly stepping back when questions arose and a perception that the environment felt more like a place to rot than to heal.
The reviewer outlines several major concerns in a structured way: a long delay in meal service and medication after transfer, a bed-side manner and responsiveness that felt uncaring, and potential medication administration issues where the patient's MAR and bubble packs did not align with prescribed routines, raising fears of incorrect dosing. They claim staff minimized concerns and questioned the patient's needs, implying a lack of transparency about what medications were being administered. Additional concerns include administration's focus on soliciting five-star Google reviews rather than addressing substantive care issues, a persistent delay in call light responses, and a safety risk described as a dementia patient wandering into another resident's room without timely intervention. Taken together, these points paint a picture of a sequence of safety and communication failures that left the reviewer feeling that the care environment did not meet basic expectations for patient safety and dignity.
The experience described does not end with this negative account. The reviewer provides updates indicating that administrators did respond to concerns, but asserts that the problems persisted even after initial outreach. They indicate that, at the time of the update, issues such as timely PT/OT planning and the timely provisioning of a wheelchair remained unresolved, and medication-related setbacks continued to hinder recovery. The reviewer expresses a clear fear for other vulnerable patients who might not have advocates to navigate such challenges, and states an intention to pursue a formal Department of Health investigation to determine the full scope and accuracy of the reported problems.
Taken together, the collection of reviews presents a nuanced portrait of Lacey Post Acute and Rehab: many patients and families report compassionate, capable care, skilled therapy, functional support for transportation and daily activities, and a restorative, home-like atmosphere that helps residents cope with the realities of recovery. At the same time, there are deeply troubling accounts that raise urgent questions about staffing, communication, medication safety, and patient supervision. This body of feedback suggests that while the facility can provide high-quality rehab and a positive environment for many, there are serious concerns that need attention and resolution to ensure the safety and well-being of every resident. As with many care settings, the experiences appear to vary by individual circumstances, the specific staff on duty, and the responsiveness of administration to concerns raised by families and patients themselves.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Manorcare Health Services - Lacey in Lacey, WA is an exceptional assisted living community that offers a wide range of amenities and care services to meet the needs and preferences of its residents. The community boasts several amenities to promote relaxation, entertainment, and socialization. Residents can pamper themselves at the beauty salon or enjoy their favorite TV shows with cable or satellite TV. Community operated transportation is available for outings and appointments, while the computer center provides access to technology.
Meals are enjoyed in a lovely dining room with restaurant-style dining, where special dietary restrictions can be accommodated. Housekeeping services keep living spaces clean and tidy, while move-in coordination ensures a smooth transition for new residents. Outdoor space and a garden provide an inviting oasis for residents to enjoy nature.
Care services provided include 24-hour call system and supervision to ensure resident safety. Activities of daily living assistance such as bathing and dressing are readily available, as well as assistance with transfers. The staff assists with medication management and prepare meals according to individual needs, including diabetes diets and special dietary restrictions.
Residents can participate in various activities planned throughout the week, including fitness programs, day trips, resident-run activities, and scheduled daily activities. A mental wellness program is also available to promote emotional well-being.
In terms of location convenience, Manorcare Health Services - Lacey has several amenities nearby. There are four cafes, five parks, 17 pharmacies, 41 physicians within close proximity to the community. Additionally, there are 27 restaurants nearby for delicious dining options. For spiritual needs, there are three places of worship nearby. Entertainment options include one theater nearby.
Overall, Manorcare Health Services - Lacey offers a comprehensive assisted living experience with top-notch amenities and care services in a convenient location that caters to the diverse needs and preferences of its residents.
Manorcare Health Services - Lacey is located at 4524 Intelco Loop Se, Lacey, WA 98503 in Thurston County, Washington
Manorcare Health Services - Lacey on seniors.fyi includes 5 photos including images showing building, trees, outdoors, nursing home, flag, entrance, landscaping, physical therapy, and more.
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