Heritage Hall - Rich Creek
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120 Old Virginia Avenue, Rich Creek, VA 24147
For more information about senior living options: (844) 490-3973
Heritage Hall - Rich Creek offers private room accommodations at a monthly rate of $6,000, which aligns with the costs seen in Giles County. However, it is significantly higher than the average monthly cost across Virginia, where private rooms are priced at approximately $4,684. This pricing reflects not only the premium services and amenities provided by Heritage Hall but also positions it within the local market context, emphasizing the value of personalized care and community engagement that residents can expect at this facility.
| Floor plans | Heritage Hall - Rich Creek | Giles County | Virginia |
|---|---|---|---|
| Private | $6,000 | $6,000 | $4,684 |
The PT/OT is first rate, the nursing care is excellent, the food is good, and the facility is spotless and odorless. The staff are very kind to residents and to visitors. The staff genuinely care for each patient. From the front office to the nurses, the staff are all very helpful. The team and the environment are unbeatable. The organization does great things for its guests and genuinely cares for each patient. The facility is nice, the staff are friendly, and visiting is a positive experience. The staff take pride in the facility and their residents. Heritage Hall Rich Creek is a special place where residents are happy and loved. The facility provides wonderful care, with compassionate staff and a clean, inviting atmosphere. The therapy department is fantastic, and there are many great activity programs and trips. The staff are wonderful and caring.
There is a unit manager who is very rude to her CNAs. The director of nursing was described as a "witch" and as "stupid and wrong." There was zero urgency to answer call lights, and staff did not respond promptly. Only CNAs answered call lights, and only for their own patients. The cafeteria was unappealing. A bedside commode was never provided.Heritage Hall Rich Creek is best suited for seniors who need steady nursing oversight, solid rehabilitation services, and a warm, faith-oriented environment where daily life feels personal. The most consistent praise centers on first-rate PT/OT, excellent nursing care, good food, and a spotless, odor-free setting. Families report staff who genuinely care, a welcoming front-office culture, and an atmosphere that feels respectful and uplifting. For those who value a Christian-oriented community and consistent, attentive hands-on care, this community delivers. However, families should be aware that leadership dynamics and day-to-day operational rhythms can vary, and those requiring near-perfect administrative predictability or an ultra-quiet setting may want to compare alternatives before deciding.
The programmatic core stands out as a clear strength. Therapy services are repeatedly described as effective and goal-driven, with a rehab department that promotes real progress. Nursing care earns high marks for attentiveness and competence, and the caregiving team often earns praise for their dedication and compassion. The combination of clean surroundings, reliable meals, and a broadly positive resident experience reinforces a sense of stability and well-being. Activity programs and organized outings further distinguish Heritage Hall as a place where residents stay engaged, making recovery and daily living feel active rather than routine. Taken together, these elements form a durable base that can offset several hiccups in other areas.
Yet several caveats appear across feedback. One unit manager has been described as rude to CNAs, signaling potential leadership friction that can ripple through teamwork. Some accounts reference a former director of nursing whose conduct undermined trust and raised concerns about the leadership culture. The call-light system is noted as loud and at times unresponsive, with instances where response relies heavily on CNAs rather than a coordinated nursing response. Additional operational gaps surface in reports of delays getting doctor orders, missing bedside equipment, and cafeteria seating that sometimes places severely disabled residents near others with different needs. Social workers are perceived as overly occupied with phones, and weekend PT/OT follow-through on goals can feel inconsistent. These are real considerations for families prioritizing seamless daily workflow and quick clinical escalation.
For families weighing alternatives, these concerns are meaningful. If a resident requires near-instant call-response, tightly coordinated medical orders, or a consistently quiet, low-stimulation environment, another community may better fit. Facilities with more stable leadership, clearer escalation protocols, and stronger weekend coverage often deliver greater certainty for high-acuity needs. Those seeking a setting with less variability in administration and more predictable day-to-day rhythms may find it worth evaluating other options that emphasize streamlined operations and proactive communication.
Before committing, prospective families should verify several practical details during tours. Inquire about leadership stability and how concerns are addressed across shifts and weekends. Observe call-light flow firsthand at different times of day, and request candid conversations with CNAs, nurses, and therapists about responsiveness and teamwork. Review current therapy goals and the process for revisiting them, especially when therapists are not on duty. Check meal service quality and seating logistics, and explore how spiritual services are integrated into daily life. Collect impressions from current residents and families to gauge consistency of care across staff and shifts, rather than isolated anecdotes.
Overall, Heritage Hall Rich Creek offers a compelling option for those who value robust rehabilitation, compassionate caregiving, and a clean, engaging environment anchored in a faith-informed culture. The notable drawbacks center on leadership dynamics and call-response reliability; when leadership is steady and processes are clear, the community delivers consistently strong daily life and recovery opportunities. It is particularly well-suited for residents who want hands-on care, meaningful activity, and a sense of community that feels personally attentive. Families with non-negotiable needs for rapid medical escalation or near-constant administrative certainty should actively compare alternatives, but for many, the positives make Heritage Hall a strong candidate worth pursuing with a thorough, inquisitive tour.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Hall in Rich Creek, VA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV in each apartment for entertainment. Community-operated transportation is available for residents to easily access nearby areas.
For those who enjoy staying connected, Heritage Hall provides a computer center with Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining with delicious meals prepared and served by the staff. Housekeeping services are provided to keep apartments clean and tidy.
Residents can engage in various activities within the community such as fitness programs, gaming in the gaming room, or enjoying the outdoor space and gardens. The small library allows residents to indulge in their love for reading, while the wellness center promotes overall well-being. Concierge services are available to assist residents with any needs they may have.
The care services at Heritage Hall include 24-hour call systems and supervision to ensure round-the-clock assistance if needed. Trained staff are available to provide assistance with daily activities such as bathing, dressing, and transfers. Medication management is handled by professionals, ensuring that residents receive their prescribed medications on time.
Special dietary restrictions are accommodated by offering diabetes diets and catering to other specific needs. Transportation arrangements are made for non-medical purposes such as shopping or recreational outings.
Nearby amenities include two parks where residents can enjoy nature walks or picnics. There are also two pharmacies located conveniently nearby for easy access to medication needs. Residents can have peace of mind knowing that healthcare professionals are readily available with two physicians located nearby. Additionally, there is a variety of dining options and places of worship nearby, providing convenience and opportunities for socialization within the larger community.
In summary, Heritage Hall in Rich Creek, VA offers an extensive array of amenities and care services designed to enhance the lives of its residents. The community fosters a warm and welcoming environment where seniors can enjoy a comfortable and fulfilling lifestyle.
Heritage Hall - Rich Creek offers private room accommodations at a monthly rate of $6,000, which aligns with the costs seen in Giles County. However, it is significantly higher than the average monthly cost across Virginia, where private rooms are priced at approximately $4,684. This pricing reflects not only the premium services and amenities provided by Heritage Hall but also positions it within the local market context, emphasizing the value of personalized care and community engagement that residents can expect at this facility.
Heritage Hall - Rich Creek is located at 120 Old Virginia Avenue, Rich Creek, VA 24147 in Giles County, Virginia
Heritage Hall - Rich Creek on seniors.fyi includes 4 photos including images showing outdoors, healthcare, garden, flag, wheelchair, trees, nature, and more.
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