Heritage Hall - Rich Creek

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Heritage Hall - Rich Creek Heritage Hall - Rich Creek Heritage Hall - Rich Creek Heritage Hall - Rich Creek

Heritage Hall - Rich Creek

Heritage Hall - Rich Creek is a nursing home community in Rich Creek, VA.

Information last verified:

120 Old Virginia Avenue, Rich Creek, VA 24147

For more information about senior living options: (866) 208-4318

4.5 from 24 reviews
5 stars
19
4 stars
1
3 stars
2
2 stars
0
1 stars
2

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2019

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Heritage Hall - Rich Creek Costs & Pricing

Heritage Hall - Rich Creek offers private room accommodations at a monthly rate of $6,000, which aligns with the costs seen in Giles County. However, it is significantly higher than the average monthly cost across Virginia, where private rooms are priced at approximately $4,684. This pricing reflects not only the premium services and amenities provided by Heritage Hall but also positions it within the local market context, emphasizing the value of personalized care and community engagement that residents can expect at this facility.

Floor plansHeritage Hall - Rich CreekGiles CountyVirginia
Private$6,000$6,000$4,684

Overall Review of Heritage Hall - Rich Creek

common 17 reviews mention this

Care team feels genuinely compassionate

Residents and families repeatedly describe staff who show compassion and genuine concern.

A recurring theme across the reviews is how caring and helpful the staff feels to visitors and families. Multiple people specifically mention dedication, compassion, and kindness from both nursing and other team members, including front office and therapy. Even when criticism comes up, it focuses on leadership behavior or responsiveness rather than a complete lack of care.

differentiator 3 reviews mention this

Nursing and therapy earn high praise

Reviews highlight strong nursing and therapy support as key parts of the experience.

Several reviewers point to nursing quality and day-to-day support as a major reason they would recommend the facility. Others also single out therapy—PT/OT and the therapy department—as first-rate. Together, the feedback aligns with the community being a skilled nursing facility offering nursing care and therapy-related assistance.

common 5 reviews mention this

Facility cleanliness stands out

Residents’ rooms and common areas are described as clean and well cared for.

Multiple reviews describe the building as clean, spotless, and odor-free. Others also mention the facility looking nice and inviting, with staff and residents taking pride in upkeep. This cleanliness theme shows up alongside comments about caring day-to-day care.

common 3 reviews mention this

Activities and trips keep people engaged

Families describe a full schedule of activities and outings.

Reviews mention that there are lots of activities programs, including trips, and that residents and staff seem to enjoy them. One review also highlights day-to-day activities as a strong part of the experience. In addition to programming, the presence of planned day trips and scheduled daily activities matches what families are describing.

common 3 reviews mention this

Food gets consistent positive mentions

Food quality is a frequent bright spot in resident and visitor feedback.

Several reviewers describe the food as good or delicious. Reviews also mention dietary needs, consistent with the community offering special-diet options tied to diabetes and restrictions. One review expresses dissatisfaction with the cafeteria experience, but most comments stay positive about meals.

caveat 4 reviews mention this

Responsiveness and follow-through concerns

Some reviews raise concerns about responsiveness, communication, and follow-through.

A subset of reviewers describe frustration with how quickly staff respond, including comments about the call light system and a lack of urgency. Others mention problems that affected day-to-day comfort and needs, such as delays related to orders and missing items. There is also at least one complaint about lost personal equipment and another about leadership behavior toward staff, which together point to uneven experiences for some families.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Super Aid Pharmacy (0.4 miles)
  • Peterstown Family Pharmacy (1.7 miles)
  • Walmart Pharmacy (7.7 miles)
  • CVS Pharmacy (10.6 miles)
  • Walmart Pharmacy (12.1 miles)
  • Hickman's Drug Store (13.7 miles)
  • Marc's Pharmacy (14.1 miles)

Places of Worship

  • Jehovah's Witnesses (2 miles)
  • Mountain View Ministries (3.7 miles)
  • First United Methodist Church (4.1 miles)
  • Shaver Memorial Church (6.6 miles)
  • Giles County Christian Mission (6.6 miles)
  • LifePoint Giles (6.9 miles)
  • Faith Temple Pentecostal Holiness Church (7.5 miles)

Transportation

  • U-Haul Neighborhood Dealer (3.8 miles)
  • Alamo (3.8 miles)
  • U-Haul Neighborhood Dealer (10.1 miles)
  • U-Haul Neighborhood Dealer (13.2 miles)
  • U-Haul Moving & Storage (13.6 miles)
  • Bus Shelter (15.9 miles)

Physicians

  • Carilion Clinic-Family Medicine (3.8 miles)
  • Clarkson Mark A DO Monroe Health Center Peterstown (4.1 miles)
  • Carilion Clinic Family Medicine (7.3 miles)
  • Carilion Clinic General Surgery - Giles (7.3 miles)
  • Carilion Clinic Otolaryngology & Audiology (7.3 miles)
  • Carilion Clinic Imaging - Carilion Giles Community Hospital (7.3 miles)
  • Carilion Clinic Urology (7.4 miles)

Restaurants

  • Burger King (3.9 miles)
  • La Barranca Mexican Grill (6.3 miles)
  • Lucky Star Chinese Restaurant (6.4 miles)
  • Corner Dairy Bar (6.6 miles)
  • Pizza Hut (6.8 miles)
  • Roma 2 Italian Restaurant (11.3 miles)
  • New River Grille (11.3 miles)

Parks

  • Narrows Recreation Department (4.2 miles)
  • Narrows Town Park (4.4 miles)
  • Cascade Falls (11.3 miles)
  • Cascades National Recreation Trail (12.7 miles)
  • Pipestem Nature Center (13 miles)
  • Canyon Rim Center (13.8 miles)
  • Glenwood Recreational Park (14.6 miles)

Hospitals

  • Carilion Giles Memorial Hospital (7.3 miles)
  • Carilion Giles Community Hospital (7.3 miles)
  • Carilion Giles Community Hospital (7.3 miles)
  • Princeton Community Hospital (14.8 miles)
  • Princeton Community Hospital (15 miles)
  • Princeton Community Hospital (15.2 miles)

Theaters

  • Pipestem Drive Inn (11.5 miles)

Cafes

  • Geminellis Bistro (12.1 miles)
  • Starbucks (12.5 miles)

Frequently Asked Questions

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