Medi Senior Svc

Pros

• Shevon (Chevon) is praised as an amazing, sweet, painless phlebotomist who provides excellent guidance.
• Shevan is great with children.
• Angela the phlebotomist makes blood draws easy and painless, helping anxious patients.
• The staff are friendly, upbeat, and knowledgeable.
• Xiaoxiao is welcoming, patient, and attentive, contributing to excellent bedside manners.
• The lab delivers efficient service with same-day results.
• Brittany G and Overly M are commended for going above and beyond to assist clients.
• The staff are kind and patient, making patients feel at ease.
• The lab is spotless and the experience is great thanks to friendly, upbeat staff.
• The staff are professional and complete labs quickly.
• Jamie is praised for a first-stick successful draw and efficient service.
• Valerie, FiFi, and Angela provide painless draws and consistently solid performance.
• The overall service is fast and friendly, making patients feel like family.

Cons

• The handicapped parking is too far from the entrance to walk.
• There are sometimes long wait times.
• The Mary Washington lab was criticized for deliberately not processing STAT orders, described as negligence.
• Some staff were perceived as unprofessional, ignoring customers and displaying disgust.
• The instructions for obtaining the specimen were incomplete, causing confusion when returning the sample.
• Check-in problems included being told insurance wasn't contracted and having to sign a waiver, with delays and unclear answers.

Review

The Mary Washington Laboratory, particularly the Tompkins location, emerges in these reviews as a beacon of patient-centered care. Across a long thread of experiences, patients repeatedly describe a welcoming, efficient, and genuinely comforting environment where both the process and the people make a real difference. From the moment people walk in, they notice a sense that this is a place that tries to put people at ease - whether someone is there for routine bloodwork, a demanding set of tests, or a high-anxiety draw. Several reviewers highlight not only the competence of the staff but the warmth with which they are treated, noting that the experience often feels more like a caring interaction than a routine medical procedure.

A standout thread in these stories is the exceptional bedside manner of the phlebotomists. One patient singled out Shevon (also referenced as Chevon) for her kindness, painless technique, and helpful guidance, describing her as the exact kind of person one hopes to encounter during bloodwork. Others praised "Shevan" (a variation of the same name) for talking through the process, explaining why multiple tubes were necessary, and even preparing a bed to ensure comfort during draws. The impression is consistent: when anxiety or fear of needles is present, these professionals offer reassurance and distraction, turning what can be a stressful moment into something manageable and even pleasant.

Several phlebotomists receive especial commendations for their calm, skilled approaches. Angela stands out for transforming a tense test into a painless, almost enjoyable experience, with one reviewer noting that Motown music playing in the background helped make the session easier - the first time they did not cry. Jamie earns repeated praise for listening to patients' preferences and needs, often making the first successful stick on the first try. Another reviewer highlights Valerie, FiFi, and Xiaoxiao as reliable team members who provide wonderful service; Xiaoxiao, in particular, is singled out for consistently greeting patients with a smile and maintaining a patient, supportive presence even on difficult days. The level of personalized attention - checking in on comfort, ensuring the right vein is used, and communicating through the process - is repeatedly described as what sets this lab apart.

Beyond the bedside manner, the lab earns high marks for efficiency and convenience. Many reviewers note fast service, short wait times, and the ability to obtain results quickly, with some reporting same-day results or results arriving in the early afternoon. The option to book online is highlighted as effortless and convenient, and several patients mention being able to complete an entire sequence of steps - from check-in to sample collection and paperwork - in a relatively short period. The experience of returning patients is consistently described as smooth and reliable, with many noting that they trust the lab to handle routine bloodwork quickly and accurately.

The environment and overall experience are described as attentive to accessibility and patient comfort. Reviewers with mobility challenges or a need for a less stressful experience emphasize the care taken to ensure physical comfort and a supportive atmosphere. Some patients describe the location as a place where they feel respected, heard, and valued, not just another number in the system. The consistency of friendly, knowledgeable staff and the sense of community - "they feel like family" - are common refrains. A few reviews underscore the lab's capacity to handle special requests or complex needs, such as locating specific tests or coordinating with external offices to ensure timely results.

Of course, no place is without its harder moments, and these reviews reflect a realistic spectrum. A common concern cited is parking distance for handicapped access, with one reviewer noting that accessible parking is too far from the entrance. There are occasional critiques about wait times when the lab is busy, or about experiences that felt less welcoming - such as a specific incident where staff interaction during check-in did not meet expectations, including questions about insurance submission and communication gaps after business hours. There's also a cautionary note about STAT orders not always being processed with the urgency some tests demand, reminding readers that while generally smooth, the system can have hiccups, especially when urgent results are needed.

All things considered, the Mary Washington Laboratory at Tompkins stands out in these narratives for a combination of technical competence and genuine human care. The most memorable character in these stories is often not the test itself but the people who perform them: the phlebotomists who reassure and guide anxious patients; the staff who move quickly and efficiently to keep lines short and results fast; and the colleagues who treat each patient with a level of respect that makes them feel more like a guest in a well-run clinic than a number on a chart. For anyone seeking reliable, compassionate, patient-focused bloodwork, these reviews paint a consistent picture of a facility that consistently delivers - while acknowledging there is always room to improve, especially around accessibility and occasional administrative gaps.

Physicians

• Mary Washington Rheumatology (0 miles)
• Mary Washington Emergency & Trama Services (0.1 miles)
• Mary Washington Maternal Fetal Medicine (0.2 miles)
• The Retina Group of Washington (0.2 miles)
• Central Virginia Ob GYN Group - Zeenat Patel MD (0.3 miles)
• Fredericksburg Women's Health Associates (0.3 miles)
• Rappahannock Family Physicians (0.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (0.6 miles)
• Wegmans (1.4 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.1 miles)

Restaurants

• Miso Asian Grill (0.5 miles)
• Freddy's Frozen Custard & Steakburgers (0.8 miles)
• Carl's (0.8 miles)
• Popeyes Louisiana Kitchen (1 miles)
• Mellow Mushroom Fredericksburg (1.2 miles)
• Metro Diner (1.2 miles)
• Sedona Taphouse (1.2 miles)

Cafes

• Starbucks (0.8 miles)
• Hyperion Espre (1.3 miles)
• Panera Bread (1.5 miles)
• Starbucks (2.2 miles)
• Panera Bread (2.4 miles)

Places of Worship

• St Mary Of The Immaculate Conception (1 miles)
• Unitarian Universalist Fellowship (1.6 miles)

Parks

• Riverfront Park (1.6 miles)

Theaters

• Regal Fredericksburg & IMAX (2 miles)
• Paragon Village 12 (2.1 miles)