Birchwood Terrace Rehab & Healthcare
Save43 Starr Farm Road, Burlington, VT 05408
For more information about senior living options: (844) 490-3973
Birchwood is described as family-like, with excellent communication between staff and families. The staff across roles are dedicated and genuinely care about residents' progress. The environment is warm, homey, clean, and even has a pleasant scent, making visits comfortable. The new ownership is credited with hiring dedicated staff and improving care across all areas. Families report amazing care and positive recovery experiences for their loved ones. Several reviewers would highly recommend Birchwood Terrace, praising it as a top-tier facility (5-star/10-star).
The facility is greatly understaffed and gives very little attention to patients' needs. There is heavy reliance on tranquilizers, with care described as taking the easy way out for every patient. Residents are left sitting on the toilet for extended periods and often go days without a shower. Most nurses and LNAs are unfriendly and the staff generally does not appear to care. The administrator is rude and bullying, and the place is described as disorganized and poorly run. The facility has a strong, unpleasant odor, especially in the long-term unit. Residents on the long-term unit are kept in bed all day with little staff interaction or visitation. Safety measures are lacking (insufficient bed rails and gait belts), leading to frequent falls and injuries. Several reviewers would not recommend Birchwood and would not place a loved one there.Birchwood Terrace (Birchwood) elicits a striking mix of experiences from families and friends who have interacted with the facility. In some cases, it is praised as a warm, family-like environment where staff genuinely care about residents and where communication among caregivers, administrators, and families is strong. In other accounts, the facility is described as severely understaffed and poorly managed, with complaints about safety, cleanliness, and a sense that residents' needs are not being addressed. The reviews span several paths of care offered at Birchwood - from rehabilitation after hospitalization to memory care and long-term residence - making the contrasts even more pronounced.
Several families recount highly positive transitions from hospitals or other care settings into Birchwood Rehab. For these reviewers, the place feels like a true team effort. They highlight communication as a standout feature: staff, office managers, and family members were kept in the loop, and concerns were responded to promptly. Therapy schedules were described as flexible and considerate of the patient's daily rhythms - therapy was often adjusted to times when a resident felt strongest, and clinicians worked to coordinate OT and PT sessions around sleep and energy levels. Across disciplines, from LNA's to the PA, head nurse, social worker, and dietician, reviewers felt a dedicated, collaborative spirit. The ability to bring in a family dog for visits was repeatedly cited as a meaningful benefit, offering emotional support and practical help with at-home care planning. One reviewer even encouraged others to consider Birchwood if a bed is available, underscoring the sense that genuine progress and comfort for their loved one were achievable there.
In addition to these strong notes about day-to-day care, several accounts extol Birchwood's overall atmosphere and the people who work there. Reviewers described caring, competent staff who treat residents with kindness, and a culture that felt personal rather than bureaucratic. Language like "amazing staff," "5-star service," and "true 10 star facility" appears in positive reviews, along with expressions of gratitude from families who felt their loved ones were well cared for during rehab, recovery from surgery, or memory-care routines. Some families emphasized the care team's commitment in memory care units, noting that their loved ones seemed to be well-tended, often smiling, and socially engaged. The sense that the facility has grown more capable under new ownership was also a recurring theme, with several reviewers praising improvements in staffing, warmth, and comprehensive care.
Yet alongside the strong positive testimonials, there are loud and persistent criticisms from other families. A recurring thread is that Birchwood, at times, feels severely understaffed for the level of care required, with reviewers alleging that staff are stretched too thin and cannot attend to every resident promptly. Several accounts describe a heavy reliance on tranquilizers, a concern that some families felt went beyond reasonable pain or anxiety management. The call for investigations and even state intervention is explicit in some reviews, reflecting deep worry about resident safety and quality of life. These negative narratives often pair with perceptions of disorganization and a sense that the facility's leadership and daily operations do not always effectively protect or prioritize residents.
Specific incidents amplify the concerns: reviews recount situations where residents were left unattended or not properly supervised, with notes about poor hygiene practices (such as residents not being showered for days), inadequate safety measures (insufficient bed rails for high-risk patients; instances of a resident being left on the toilet for long periods), and questions about whether appropriate equipment and staffing ratios were being used. One account details a resident with a high risk of falling who lacked necessary supports like gait belts or sufficient supervision, and who experienced a fall or near-fall scenario that was not adequately addressed. Another story includes a caregiver reporting arm injuries and miscommunications about who was responsible for care - as well as challenges in getting administrators to acknowledge concerns or respond in a timely manner.
Some reviews delve into broader criticisms about care culture and equity. A reviewer suggested a troubling impression that Birchwood's long-term units prioritized certain residents over others, with claims that residents who could advocate for themselves or speak up were not always given the attention they deserved. There are pointed remarks about the administrator and the overall climate among the staff, including perceptions of anger, dissatisfaction, or disengagement among nurses and aides. A few reviewers also touched on concerns about staff turnover, pay, and workload, linking these factors to the overall quality and consistency of care. In one especially stark account, a family member described a sense of neglect - residents sitting in urine and feces and a smell that made the environment feel unsafe - which contributed to a broader conclusion that Birchwood should be closed.
The most emotionally charged reviews come from families whose loved ones were in the memory care unit or in rehabilitation near the end of life. Some families express deep appreciation for compassionate, attentive care in those final periods, noting that staff remained loving, attentive, and supportive despite the emotional difficulty. Others recount distressing experiences in memory care or long-term care, where they felt their loved ones were not treated with the same level of respect or urgency as they would expect. The dual narratives - of fear and relief, of stained reputations and heartfelt gratitude - repeatedly surface, underscoring how personal and consequential these care experiences are for families dealing with illness, aging, and recovery.
Overall, Birchwood Terrace emerges in these accounts as a facility that can be a lifeline and a source of real improvement for some residents, while for others it represents a place where safety, staffing, and care gaps become acute concerns. The voice of the community is clearly divided: for some, Birchwood is a warm, nurturing environment with responsive staff, strong family engagement, and meaningful progress. For others, it is a setting where under-resourcing, administrative friction, and inconsistent caregiving lead to fear, frustration, and urgent calls for change. Prospective families weighing Birchwood's options would be well served by visiting personally, asking pointed questions about staffing ratios, safety protocols, medication practices, personal care routines, and family communication; and, importantly, seeking the latest information about ownership and administrative leadership to understand how the facility is addressing both its strengths and its weaknesses.
144 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burlington International (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Birchwood Terrace Rehab & Healthcare in Burlington, VT is a vibrant and well-equipped assisted living community that offers a wide range of amenities and care services to meet the individual needs of its residents. The community features a beauty salon, cable or satellite TV, a computer center, and a fully furnished dining room where residents can enjoy delicious meals in a restaurant-style setting.
For those who enjoy staying active, Birchwood Terrace offers a fitness room and various wellness programs to promote mental and physical well-being. There is also a gaming room, small library, and outdoor space where residents can relax and socialize with friends or family members.
The caring staff at Birchwood Terrace is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services ensure that residents receive their medications on time and as prescribed. The community also offers specialized diets for individuals with diabetes or other dietary restrictions.
Transportation arrangement services are provided for both non-medical needs such as community-operated transportation and move-in coordination, as well as medical needs like transportation to doctors' appointments. Additionally, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals located nearby for convenient access to additional services and amenities.
Residents of Birchwood Terrace can look forward to engaging in a variety of activities including concierge services, fitness programs, planned day trips organized by staff members or resident-run activities. With its welcoming atmosphere and excellent care services tailored to individual needs, Birchwood Terrace Rehab & Healthcare is an ideal choice for seniors seeking assisted living support in Burlington.
This part of Burlington, Vermont boasts a convenient location with a variety of essential amenities nearby. Within a short distance, you will find several reputable medical centers and pharmacies, ensuring easy access to healthcare services. Additionally, there are numerous dining options ranging from casual cafes to fine dining establishments, offering a diverse culinary experience. The area also features several parks where you can enjoy the outdoors and stay active. Places of worship are available for spiritual enrichment, and there are hospitals in close proximity for any medical emergencies. Overall, this neighborhood provides a well-rounded environment that caters to the needs of seniors looking for a comfortable and convenient place to live.
Birchwood Terrace Rehab & Healthcare is located at 43 Starr Farm Road, Burlington, VT 05408 in Chittenden County, Vermont
Birchwood Terrace Rehab & Healthcare on seniors.fyi includes 7 photos including images showing interior, healthcare, reception area, lobby, office, television, lighting, seating, and more.
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