Rockwall Nursing Care Center
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206 Storrs, Rockwall, TX 75087
For more information about senior living options: (844) 490-3973
The nursing home has the potential to improve communication with family members regarding their loved ones' care. There is an opportunity for staff to become more attentive to patients' personal clothing and belongings. With increased attention to detail, the nursing home can enhance the overall experience for residents and their families. The facility could benefit from a more organized approach to managing patients’ personal items, ensuring proper identification and care.
They never answer the phone when someone calls to check on their loved one. There is a lack of communication, as messages are not returned. Staff often puts the wrong clothes on patients, disregarding labeled items that belong to them. There is insufficient attention to detail when dressing patients. The overall care and concern for residents appear to be inadequate.In the challenging journey of finding appropriate care for a loved one, family members often face immense stress and anxiety, particularly when communication and attention to detail seem insufficient. One nursing home, in particular, has drawn significant criticism from families regarding their lack of responsiveness and attentiveness. Those who have sought assistance from this facility report an alarming pattern of unanswered calls and inadequate follow-up regarding the well-being of their loved ones. This lack of communication can be especially distressing for families who are anxious about the care their loved ones are receiving.
Many reviewers express frustration at the consistent failure to receive callbacks after leaving messages. This fundamental breakdown in communication raises serious concerns about the level of care being provided. It is disheartening for family members to feel ignored or dismissed when they reach out with legitimate concerns about their relatives' health and comfort. When calling a nursing home, families expect at least some acknowledgment of their inquiries; however, reports indicate that calls often end without resolution or any meaningful engagement from the staff.
The situation becomes even more troubling when considering how personal items are handled within the facility. Several family members have noted that their loved ones’ clothing—clearly labeled with names—are frequently not used as intended. Instead, patients have been found wearing clothing that does not belong to them, suggesting a concerning lack of attention among staff members toward individual residents' needs and belongings. This disregard for personal property can lead to feelings of disrespect and confusion for both residents and their families alike.
Clothing mismanagement could easily be viewed as a symptom of larger systemic issues within the nursing home environment. The apparent inability or unwillingness to check labels before dressing residents reveals a troubling oversight in operational protocols. Family members may begin to wonder what other aspects of care might be overlooked if something as simple as daily attire is mishandled so frequently. Such lapses in detail can erode trust between staff and families, which is critical for fostering goodwill during what is often an extremely vulnerable time.
Ultimately, these experiences reveal a broader issue: many families find themselves unable to recommend this nursing home based on firsthand accounts that paint a picture of neglectful practices and substandard communication protocols. The expectation for decent care seems unmet when basic requirements like dressing residents properly and keeping lines of communication open remain unfulfilled.
As responsible caregivers look beyond mere regulations towards creating an environment where residents feel valued and respected, it is clear that improvements are necessary in this particular institution’s approach. For those seeking quality care options for their loved ones in similar facilities, it serves as an important reminder to thoroughly investigate potential choices while prioritizing open dialogue with all involved parties—a task made significantly harder when faced with unreceptive environments such as this nursing home has been described by dissatisfied families.
192 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesRockwall Nursing Care Center in Rockwall, TX is a premier assisted living community that offers a wide range of amenities and care services for seniors. Our priority is to provide a comfortable and nurturing environment for our residents, ensuring their needs are met with utmost care and compassion.
Our community boasts an array of amenities designed to enhance the experience of our residents. We have a beauty salon where residents can pamper themselves, as well as a fully furnished gaming room and small library for relaxation and entertainment. To promote physical well-being, we offer a fitness room and outdoor space where residents can engage in various activities. Our dining room provides restaurant-style dining with special dietary restrictions catered to ensure nutrition and satisfaction.
At Rockwall Nursing Care Center, we prioritize the health and safety of our residents. With 24-hour call system and supervision, assistance with daily living activities such as bathing, dressing, and transfers is readily available. We also offer medication management and diabetes diet to ensure proper health maintenance. In addition, we have a mental wellness program in place to cater to the emotional well-being of our residents.
We understand the importance of staying connected and engaged with the outside world, which is why we offer Wi-Fi/high-speed internet access throughout the community. Community operated transportation is available for non-medical purposes as well as transportation arrangement for doctor's appointments.
We take pride in providing opportunities for socialization and engagement within our community. Our concierge services ensure that residents' needs are met efficiently. Fitness programs are offered to promote healthy lifestyles, while planned day trips and scheduled daily activities keep residents entertained. Resident-run activities foster a sense of belonging and involvement within the community.
Rockwall Nursing Care Center is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
With our dedication to exceptional care services and extensive amenities designed to enhance quality of life, Rockwall Nursing Care Center is the ideal assisted living community for seniors seeking comfort, independence, and a fulfilling lifestyle.
Rockwall Nursing Care Center is located at 206 Storrs, Rockwall, TX 75087 in Rockwall County, Texas
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