Mineral Wells Care Ctr

Pros

• Sonia in housekeeping is always going above and beyond, making sure things get done, and going the extra mile to ensure that our residents are happy.
• The staff are welcoming and happy.
• The food is extraordinary!
• Excellent facility with staff who care!
• The staff are incredible and very caring.
• My Aunt stayed at MWNR and was so happy at how kind everyone was and for checking on her often.
• This is one of the best facilities in the area, we had my step dad here and he was taken well care of by them and hospice care.
• What a wonderful facility! The staff are dedicated professionals and the food is incredible!
• This home is the best around! Great food, great staff, and overall best quality of care.
• The amount of love and dedication our staff has for the residents can't be matched by any others.
• Hands down the best facility in Texas!
• The facility is super clean and well maintained.

Cons

• The reviewer described the staff as rude, disrespectful, and unprofessional.
• The reviewer stated the facility wouldn't answer its phones, resulting in police welfare checks.
• The reviewer claimed the facility caused their father's untimely and horrifying death.
• The reviewer described horrible, degrading care and noted that residents fell repeatedly, accusing staff of carelessness.
• The reviewer called it the most terrible place they had ever visited and said they regretted placing their loved one there.
• The reviewer warned that anyone needing skilled nursing should not go to this place.
• The reviewer stated some staff were rude and cold and would never recommend the facility.

Review

Mineral Wells Nursing & Rehabilitation is described by many as a positive, welcoming place where residents and their families feel cared for, calmness takes hold, and respect for others is a common thread. Reviewers repeatedly emphasize the uplifting atmosphere: a facility that seems different from the stereotype of a nursing home, with a sense of lightness and genuine attentiveness. The surroundings are frequently praised for being clean and well maintained, and several families note that the experience of care, rather than fear or anxiety, often accompanies the progression of a loved one's stay. Across multiple comments, the overall impression is that this is a place where people come to feel supported and to find a higher level of comfort during difficult times.

In particular, the staff's dedication stands out as a defining feature. Sonia in housekeeping is highlighted for always going above and beyond to ensure tasks are completed and residents' happiness is kept at the forefront. Other voices describe the staff as incredible and very caring, with daily acts of kindness that help residents feel respected and well looked after. For many families, the demeanor of the staff - whether in direct care, administration, or activities - comes through as sincere and dependable. There are numerous mentions of staff not only providing basic care but also taking extra steps to make residents feel like part of a community, including friendly calls, conversations, and a willingness to listen.

The facility is also remembered for its tangible strengths: a warm, welcoming environment, a strong emphasis on food quality, and a culture of teamwork among caregivers. Several reviews note that the food is extraordinary and that nutrition and dining are treated with care, while others praise the cleanliness and the overall upkeep of the building. There is a stated sense that Mineral Wells Nursing & Rehabilitation has a "different feeling" from other homes, one that emphasizes hospitality and a family-like atmosphere. For families seeking rehab or long-term care, many voices express confidence that their loved ones would be well cared for, supported by a staff that genuinely smiles and shows care on a daily basis.

Nevertheless, the reviews also present a clear spectrum of experiences, including serious criticisms. One review disparages the facility with harsh language, claiming the staff were rude and unprofessional, and stating that they would not recommend it even to an enemy. Another strongly negative account describes the facility as the site of a father's untimely death, alleging negligence and expressing lifelong regret for having entrusted their loved one there. These comments underscore a troubling tension in the overall perception: there are remarkable testimonials of care and compassion, but also pointed warnings about quality, professionalism, and consistency in some encounters.

Communication and responsiveness emerge as a notable area of concern in a couple of reviews. A sister currently living at the facility is well-liked by some staff but has required police involvement for welfare checks because the facility would not answer phones, a problem magnified by the sister's deafness and cerebral palsy, which complicates communication. The reviewer notes repeated difficulty in getting through by phone and frustration at not being able to advocate effectively for her loved one. A separate account echoes similar worries about not receiving timely updates or calls about a relative's condition, and the lack of prompt contact after key events, such as hospital admissions or a loved one's passing.

Despite these serious concerns, there are strong testimonies about successful results and compassionate care in other contexts. A nurse or social worker recounts positive experiences when referring families, noting that staff are quick to assist with referrals, greeting families warmly, and keeping information flowing. Several remarks focus on the rehab potential and progress, including praise for stroke recovery and the ongoing care that makes families feel their loved ones are treated like family. The facility is also recognized for effective COVID protocols and for maintaining safety practices that keep the environment secure and comfortable for residents and visitors alike.

In sum, Mineral Wells Nursing & Rehabilitation is portrayed as a facility of high contrasts: many families celebrate it as a place of substantial warmth, cleanliness, thoughtful caregiving, and consistent, empathetic attention. They speak of staff who bring cheer, professionalism, and a willingness to go the extra mile, with food, cleanliness, and an inviting atmosphere reinforcing that sense of quality care. At the same time, a subset of reviews raises caution about communication lapses and occasional concerns about care quality and safety, including instances that led to distress and regret. The overall picture is that MWNR has the capacity to provide exceptional, family-like care and community, but it also faces challenges in communication and consistency that the facility would do well to address to ensure every resident and family member feels heard and protected.

Physicians

• Candace Yvonne Covington (0.1 miles)
• Alice & David Ramsey, MDs (0.2 miles)
• Dr Bhandari (0.3 miles)
• The Women's Pavillion / Dr Tarkenton (0.5 miles)
• Dr Martin E McGonagle (1.7 miles)
• Cosmetic Surgery Center (1.7 miles)
• Glena Davis DR (1.8 miles)

Transportation

• Budget Truck Rental (0.3 miles)
• U-Haul (3 miles)
• U-Haul Neighborhood Dealer (4.3 miles)
• Municipal Airport (5.1 miles)
• Budget Truck Rental (19.7 miles)

Parks

• Miller Stadium (1 miles)
• MW City Park (1.2 miles)
• Mineral Wells City Park (1.3 miles)
• Lion Park (2.8 miles)
• Texas Frontier Trails (3 miles)
• Mineral Wells Fossil Park (4.8 miles)
• Lake Mineral Wells State Park (6.1 miles)

Cafes

• Jones Cafe (1.6 miles)
• Coffee & Cocktails at (2.1 miles)
• Café Redneck (2.5 miles)
• Crazy Bean Espresso (3.4 miles)
• Jimmys Cafe (3.5 miles)
• Starbucks (3.9 miles)
• The Switch Cafe (8.4 miles)

Places of Worship

• Indian Creek Baptist Church (1.6 miles)
• Southern Baptist Convention (1.6 miles)
• Iglesia Templo Bautista (1.8 miles)
• Central United Methodist Church (1.8 miles)
• Our Lady Of Lourdes Parish (1.9 miles)
• First Presbyterian Church (2 miles)
• First Christian Church (2.1 miles)

Pharmacies

• Good Neighbor Pharmacy (1.7 miles)
• Best Value Waddy Pharmacy (1.7 miles)
• Diamond Pharmacy (2.9 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (3.9 miles)
• Brookshire's Pharmacy (20 miles)
• Brookshire's (20.1 miles)

Restaurants

• Natty Flats Smokehouse (1.9 miles)
• Jesse's Drive In (2 miles)
• Dog House (2 miles)
• Black Horse (2.1 miles)
• Downtown Cantina (2.2 miles)
• Mi Fiesta Restaurant (2.2 miles)
• Dairy Mart (2.4 miles)

Hospitals

• Pecan Valley Mental Health-Mental Retardation (5.2 miles)