Harris Hospice in Lewisville, TX

Pros

• The Harris Hospice staff provided exceptional care and explained what they were doing and why.
• They offered great relief and compassionate care during the time with the patient.
• Marcy provided guidance and support to the primary caregiver based on the patient's progression.
• Jacqueline was diligent about checking on the family.
• Tasha, Lynn, Shana, and the rest of the staff were gifts during a very difficult time.
• Harris Hospice delivered magnificent and professional care with sincere dedication.
• The staff's knowledge and experience were invaluable.
• Harris Hospice went above and beyond in quality and quantity of care.
• Gail and the Harris Hospice team are incredible, with amazing attention to detail.
• Ben Mullin, the hospice pastor, was amazing - comforting, listening, praying, and lifting spirits.

Cons

• One reviewer labeled Harris Hospice as "Hospice from hell," claiming there was no compassion or understanding of specific diseases.
• They stated there was no discussion about the best course of care; it was their way or the highway, potentially causing the loved one to go downhill.
• They described the staff as lost in the 1950s and not recognizing patients' rights.
• They alleged overmedication, with drugs given that were not safe for the patient, and a medication not on a safe list despite prior adverse history.
• They said they would not recommend Harris Hospice and cautioned others to be wary of caregiver referrals.

Review

Harris Hospice in Lewisville, TX is best suited for families seeking deeply compassionate, hands-on end-of-life care delivered by an RN-owned team with a long track record and robust family support. The program shines when loved ones want clear explanations, steady presence, and practical help for caregivers during a very difficult time. It works especially well for patients who can be cared for at home or in hospital settings where around-the-clock symptom management and personal attention are valued. Those who may want to consider alternatives are families with a preference for ultra-rigid protocol adherence or who have endured prior medication- or communication-related frustrations; in such cases, shopping other providers could mitigate the risk of repeating disappointing patterns.

Pros emerge consistently as the anchor of Harris Hospice: nurses who take time to explain what they are doing and why, a culture of accessibility and reassurance, and strong involvement from chaplains and social workers. Reviewers repeatedly highlight specific caregivers by name - Marcy, Lisa, JaCindy - seen as genuinely compassionate, steady, and deeply committed. The organization's RN ownership and tenure since 2004 contribute to a sense of reliability and continuity, with care teams able to tailor pain control, comfort measures, and practical logistics to family needs. Small but meaningful touches - snacks at the bedside, thoughtful routines, and proactive caregiver guidance - are cited as tangible relief during moments of acute stress.

However, the record is not without serious red flags. A minority of reviews describe neglectful episodes, unsafe medication practices, and confrontational dynamics that strained family trust. The most troubling accounts center on perceived medication mismanagement, heated disagreements over the care plan, and a sense that family input was undervalued or dismissed. There are cautions about dementia-specific scenarios, with one reviewer flagging caution around caregiver recommendations for Lewy body dementia, suggesting that not every situation benefits equally from the same approach. Taken together, these experiences underscore variability and the critical need for explicit, ongoing conversation, and for a clear advocate at the bedside to monitor safety and align care with patient goals.

Despite these outliers, the core strengths offer substantial mitigations. The ability to provide 24/7 nursing coverage with consistent team members, coupled with transparent explanations and the integration of spiritual care and social work, equips families with practical tools to manage symptoms, ease burdens, and sustain morale. The positive experiences emphasize peace of mind when conditions shift rapidly, confident symptom control, and a perceptible commitment to dignity and comfort at the end of life. The willingness to adapt plans, intervene promptly, and coordinate transitions between hospital and home settings reinforces Harris Hospice as a capable and empathetic partner for navigating the final chapters.

For families weighing options, consider alternatives if the priority is rock-solid medication safety, unwavering adherence to patient wishes, and dementia-focused symptom management delivered with a different organizational cadence. Some providers may offer a different risk profile or a more structured complaint-resolution process, while others specialize in in-home palliative care with a distinct emphasis on protocol-driven care. The central task is to compare how each option handles medication decisions, family communication, care coordination, and the delicate balance between comfort, dignity, and autonomy in the waning days of life.

In the end, Harris Hospice stands as a practical, empathetic choice for those who want a high-touch, family-centered experience led by experienced, RN-backed clinicians. The decision hinges on the ability to establish clear expectations from the outset: who will manage medications, how concerns are escalated, and how the care plan honors patient goals without compromising safety. Prospective families should insist on meeting the care team, requesting a dedicated nurse, and outlining a written plan that covers symptom management, spiritual support, and caregiver guidance. When these elements align, Harris Hospice offers meaningful comfort, steadiness, and a sense of partnership that many families find indispensable in the most challenging moments.

This part of Lewisville, Texas offers a convenient and bustling environment with a variety of amenities within close proximity. The Medical Center of Lewisville and Baylor Scott & White Hospital provide excellent healthcare options nearby, along with numerous pharmacies for easy access to medications. There are several restaurants in the area catering to different tastes, as well as places of worship for spiritual nourishment. Residents can enjoy entertainment at nearby theaters like Cinemark and AMC DINE-IN Grapevine Mills, and spend time outdoors at parks like Shadow Ridge Park and Twin Coves Park. Quality medical care is also readily available with physicians such as Pediatric and Family Physicians and Orthopedic Associates located nearby. Public transportation is easily accessible from Trinity Mills Station, and cafes like Starbucks and Panera Bread offer pleasant spots for socializing or relaxation. Overall, this area of Lewisville provides a vibrant and convenient setting for senior living.

Hospitals

• Medical Center of Lewisville (0.3 miles)
• Baylor Scott & White Hospital Medicine - Grapevine (9 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.1 miles)

Restaurants

• Cracker Barrel (0.7 miles)
• T's Bar and Grill (1.6 miles)
• Rack & Tap Sports Bar & Grill (2 miles)
• McDonald's (2.6 miles)
• Local Pint (3.7 miles)
• McDonald's (4.1 miles)
• Anamia's (4.1 miles)

Places of Worship

• Trietsch Memorial United Methodist Church (3.5 miles)
• First Baptist Church at The Fields (4.9 miles)
• Ismaili Jamatkhana & Center (6.8 miles)
• Gateway Church (9.4 miles)

Theaters

• Cinemark (3.6 miles)
• 0160 Amc Bar Highlands (4.9 miles)
• AMC DINE-IN Grapevine Mills 3 (5.7 miles)

Parks

• Shadow Ridge Park (3.7 miles)
• Twin Coves Park (5.9 miles)
• Sommerset (6.9 miles)
• Shoreline Trail & Dog Run (7.2 miles)
• Arbor Hills Nature Preserve (9.4 miles)

Physicians

• Pediatric and Family Physicians (3.7 miles)
• Orthopedic Associates (3.7 miles)
• Kids First Pediatrics (4.7 miles)
• Family Medicine Associates of Texas (7.3 miles)
• Bartonville Family Medical (7.4 miles)
• Texas Health Family Care (8.1 miles)

Transportation

• Trinity Mills Station (6.5 miles)

Cafes

• Starbucks (7.1 miles)
• Panera Bread (8 miles)
• Starbucks (9.2 miles)