Memorial Hermann Rehabilitation Hospital - Katy

Pros

• Chintan was so good to work with.
• David is good as well.
• The doctors, nurses and staff were amazing.
• They were attentive, kind and very caring.
• A huge shout out to nurse Jennifer and many others.
• My mom and dad were here; awesome place, great people.
• These people helped me immensely last year; they set the stage for my recovery and I am eternally grateful to the staff.
• Upon arrival all medical staff were attentive, kind & professional.
• The OT and PT make an incredible team.
• I recommend this facility to anyone needing an inpatient rehabilitation hospital.
• The staff is very friendly and greet you with a beautiful smile.
• The speech therapy services of Ms. Saher Hyderali provided highly personalized care.
• Ms. Hyderali's care improved cognition significantly.
• Great place to rehab!
• 92-year-old mother-in-law received staff excellent care with great bedside manner; OT and PT exceptional.
• Wendy was extremely caring and by my side during recovery.
• Elizabeth was amazing.
• The nurses and PCAs were attentive, patient and kind.
• The staff and management treated my mom like a queen.
• The food was good.
• The facility is easy to find and parking is a breeze.

Cons

• They assert that society does not care for the elderly and that they are marginalized.
• They report that no one answers the phone at this location despite calling all day.
• They describe driving there in person to get an appointment but finding no one to assist.
• They claim the imaging department tells patients to book online without providing the link.
• They state that staff do not know anything and do not care.
• They lament that no one cares about helping others.
• They report waiting over 40 minutes on the phone and being unable to leave a message.
• They allege they were assaulted by a nurse and feared for their life.
• They claim nurses and doctors denied insulin despite extremely high blood sugar.

Review

The collection of reviews paints a complex, often moving picture of a rehabilitation and imaging facility in the Houston area. Across the board, patients and families describe a wide spectrum of experiences that range from extraordinary kindness and effective rehabilitation to troubling gaps in communication, safety concerns, and administrative frustrations. The common throughline is that the care and compassion of individual clinicians can be outstanding, even as the systems that support access, scheduling, and safety sometimes fall short.

Many patients highlight exceptionally positive experiences with therapy teams and caring staff. One reviewer recalls working with Chintan and David, describing them as good to work with and part of a really great group. Others emphasize the overall quality of inpatient rehabilitation, noting that the occupational and physical therapists are excellent, and that the team remains focused on wellbeing and progress. The nurses and patient care assistants are repeatedly praised for attentiveness, patience, and kindness, with specific nods to the bedside manner of staff and the consistently supportive atmosphere. For example, a reviewer who underwent surgery at the location singled out Wendy and Elizabeth as especially caring, describing Wendy as being by their side during every moment of recovery and feeling as if she had "own mom" by their side. The care dynamics in therapy are underscored by references to a dedicated, collaborative team; one patient described the OT and PT teams as an incredible alliance, and another praised the entire staff for treating a family member like a queen.

The quality of individual providers also stands out in positive terms. Notably, a speech therapist, Ms. Saher Hyderali, is singled out for highly personalized care that accounted for memory, concentration, speech, and executive function. The reviewer praised her flexibility, empathy, and willingness to adjust scheduling to meet the patient's needs, highlighting how her work led to meaningful cognitive improvements. In another account, a patient who had a trauma and subsequent rehabilitation spoke about the encouragement and confidence given by Aru and Steven, noting their communicative approach, supportive push during therapy, and genuine care. A different patient praised the staff for their "beautiful smile" at check-in and described the staff as friendly and professional, with care that made a significant difference in day-to-day progress.

The facility also earns praise for the physical environment and the management of daily routines. Several reviewers describe the building as easy to find, clean, and well-marked, with convenient parking and a straightforward layout. The ability to receive a clear daily schedule for the next day and a structured therapy plan is repeatedly mentioned as a positive feature. One reviewer, whose 92-year-old mother was in rehab after a fall and surgery, highlighted excellent bedside manner across OT and PT and commended the staff for being encouraging and patient, ultimately painting a very favorable picture of the patient's progress and experience.

However, the narrative is not uniformly positive. A recurring theme concerns access to information and the ability to reach the facility. Multiple reviewers report long hold times on the phone, a lack of staff who answer calls, and inconsistent information about how to book appointments. One reviewer described a frontline experience where staff described a link to book online but could not provide it, leaving families frustrated and unable to secure timely care. Others described being redirected to surveys or experiencing repeated unanswered calls, highlighting a systemic access problem that undermines the patient experience even when care on the ground is strong.

Safety and care concerns emerge in several strong and troubling accounts. One reviewer states they were assaulted by a nurse and felt unsafe daily, describing a chaotic situation where blood sugars were reported as very high and insulin was allegedly denied by nursing staff and doctors. The reviewer also claimed the facility released the patient home without essential supports such as a wheelchair or home-modification accommodations, raising serious questions about discharge planning and patient safety. This account stands in stark contrast to the many other reviews that emphasize safety, attentiveness, and a hopeful rehabilitation trajectory, underscoring that experiences at this location can vary dramatically depending on the staff involved and the specific interactions that occur.

There are also more routine but impactful logistical frustrations. A reviewer described arriving early for their child's MRI appointment only to face a long wait after being told to arrive well ahead of time, and another described being rescheduled after arriving 15 minutes early because communication about required arrival times was unclear. These examples illustrate how even well-intentioned, capable staff can be hampered by miscommunication or inconsistent procedures, contributing to a sense of confusion and frustration for families juggling multiple responsibilities, appointments, and the needs of loved ones.

Taken together, the reviews present a nuanced portrait of a facility that can deliver life-changing, compassionate rehabilitation when the staff are at their best. The dedication of individual therapists, nurses, and clinicians shines through in repeated testimonies of progress, personalized care, and supportive relationships that help patients and families weather difficult health journeys. Yet the same pool of reviews does not shy away from serious concerns about access, safety, and the reliability of administrative and front-desk processes. The strongest takeaway is that the core care - therapists, nurses, and therapists' teams - can be exceptionally good, while there is real work to be done in communication, appointment access, and safety procedures to ensure every patient and family feels supported and secure from first contact to discharge.

This part of Katy, Texas offers a range of medical facilities including Southwest Asthma & Allergy Associates, Mann Eye Institute, and Katy Family Physicians within close proximity. Residents can easily access essential services such as pharmacies like Walgreens and CVS Pharmacy. For leisure and dining options, there are various restaurants like Taco Bell, Luby's, and Olive Garden nearby. Additionally, there are cafes such as The Alley and Starbucks for socializing or enjoying a cup of coffee. The area also provides access to entertainment venues like Cinemark and AMC Katy Mills 20 theaters for a night out. Senior residents may find comfort in knowing that Memorial Hermann Katy Hospital is conveniently located nearby for any healthcare needs. Outdoor enthusiasts can enjoy spending time at Castello Lakes Park or Mary Jo Peckham Park. Overall, this part of Katy offers a mix of amenities suitable for senior living with convenient access to essential services and recreational opportunities.

Physicians

• Southwest Asthma & Allergy Associates (0.2 miles)
• Mann Eye Institute (0.6 miles)
• Texas Dermatology (0.7 miles)
• Katy Family Physicians (1.7 miles)
• Cinco Ranch | Kelsey-Seybold Clinic (1.8 miles)
• Whitsett Vision Group (2.2 miles)
• Allergy & ENT Associates (2.3 miles)

Restaurants

• Taco Bell (0.3 miles)
• Luby's (0.3 miles)
• Pho Saigon (0.6 miles)
• Ray's Mexican Restaurant (0.6 miles)
• McDonald's (0.6 miles)
• Jimmy Changas (0.8 miles)
• Olive Garden (0.8 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• Kroger Pharmacy (2.9 miles)
• Walgreens (2.9 miles)

Cafes

• The Alley (1.8 miles)
• Starbucks (2.9 miles)
• Starbucks (2.9 miles)
• Starbucks (3.6 miles)
• Panera Bread (4.2 miles)
• Starbucks (4.7 miles)
• Starbucks (5.2 miles)

Theaters

• Cinemark (1.9 miles)
• AMC Katy Mills 20 (3.8 miles)

Places of Worship

• Second Baptist Church, West SecondKids (2.2 miles)
• Redeemer Community Church (3.3 miles)
• Current ...A Christian Church (3.8 miles)
• Life Church (3.8 miles)

Transportation

• Uhaul (2.4 miles)
• West Houston Airport (5.3 miles)

Hospitals

• Memorial Hermann Katy Hospital (2.5 miles)

Parks

• Castello Lakes Park (4.4 miles)
• Mary Jo Peckham Park (4.8 miles)