Winterhaven Healthcare Residence in Houston, TX
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6534 Stuebner Airline Road, Houston, TX 77091
For more information about senior living options: (844) 490-3973
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Assisted Living
Memory Care
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The transportation service is first class. The van is always clean, and Sylvia provides on-time service for doctor appointments. Admissions was great; Sabrina did an amazing job of communicating and helping navigate the process. The building looks good, the attitude of staff is better, and the care is much better. The admissions department staff were nice and informative. The staff and people there are great; patients appear happy and well treated. Even though Winterhaven is an older facility, it makes up for it with care; residents look happy and well taken care of. The facility is very clean; the staff are caring and cheerful; the daytime nurse provides updates.
The reviewer labeled the facility a nightmare and warned that loved ones should not be brought there. They described a pervasive odor throughout the building, suggesting residents hadn't been bathed. They claimed there was inadequate staffing, with the nurses' station understaffed and a loud roommate keeping patients awake. They reported a complete lack of communication: no emails or calls to address concerns. They criticized management as rude, unempathetic, and unresponsive. They alleged valuables, including clothing, were stolen from residents. They recounted neglect leading to bedsores and a stroke, with a death occurring shortly after leaving the facility. They noted unsanitary conditions with roaches and mice present in the facility.Winterhaven Healthcare Residence in Houston is best suited for families that need reliable transportation to medical appointments and want a small, home-like environment where frontline staff relationships feel personal. The facility can work for residents who require hands-on daily assistance and who value CNA and daytime nurse attention, with families prepared to stay actively involved in care decisions. This is the kind of place where a warm tone from some staff and a sense of daily routine can matter, but it requires vigilance because the overall governance and consistency of care vary widely.
Those considering alternatives should note that the most pressing red flags surface in safety, cleanliness, and management. A steady pattern of complaints centers on odors, pests, theft of personal items, and allegations of neglect or poor communication. Several reviews describe rude or unresponsive administration, wasted or delayed care plans, and a disconnection between family input and on-the-ground action. The repeated calls for better governance and accountability are not incidental; they point to systemic issues that can undermine even decent day-to-day care. For families prioritizing stringent infection control, predictable reliability, and transparent, respectful leadership, more consistently managed facilities are likely a better fit.
The strongest positives - notably the transportation program and the admissions experience - do not fully offset the outsized cons. The first-class van service and punctual, courteous transport to doctors' appointments are real advantages for residents who need regular trips out and about. Admissions can be smooth and informative when handled by capable staff, and there are reports of caring, cheerful interactions from some day-to-day caregivers. However, these strengths are fragile in the face of persistent odor problems, cleanliness concerns, and reports of theft, medication delays, and even serious health episodes not promptly communicated to families. In a review history dominated by 1-star accounts, the occasional praise for kindness and efficiency does little to counter the tangible risks described by residents and loved ones.
Practical due diligence is essential before placing a loved one here. Prospective families should request current inspection results and any recent corrective action plans, review incident logs, and speak with the director of nursing about staffing levels and shifts. Inquire about memory-care capabilities, safety protocols, and how med administration is tracked in real time. Ask specifically how concerns are escalated, how quickly family updates occur after a change in condition, and what steps are taken to safeguard personal belongings. Confirm the process for room assignments, roommate compatibility, and how switching rooms is handled if behavior or health needs shift. These conversations reveal whether the facility's practices align with family expectations.
If a decision is made to move forward, implement concrete safeguards and a formal trial period. Require a clear, written care plan with defined timelines and measurable milestones, plus a commitment to weekly family updates during the transition. Insist on open access to the DON, a transparent complaint channel, and immediate escalation pathways for concerns about safety, hygiene, or staffing. Establish expectations around round-the-clock nursing presence, documentation of care events, and a robust theft-prevention policy that includes routine checks of resident belongings. A probationary period with careful monitoring - backed by a detailed feedback loop to the family - helps determine whether the environment can truly evolve to meet higher standards of safety and respect.
In the end, Winterhaven/Caraday of Houston presents a highly uneven value proposition. For families whose priority is dependable transportation, a personable frontline team, and a genuinely warm daily rhythm, it may be workable if oversight is constant and issues are rapidly addressed. However, the enduring concerns about cleanliness, pests, alleged neglect, theft, and management responsiveness are serious enough to tilt the scale toward alternatives for most families seeking predictable safety, consistent communication, and a governance structure they can trust. A well-informed visit with candid discussions, supported by current inspection data and a frank conversation with the DON, will determine whether this community can realistically meet long-term care goals or if other Houston options warrant stronger consideration.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Financing adviceFinancing advice is crucial for seniors as they navigate the complexities of retirement planning, including managing fixed incomes, healthcare costs, and potential long-term care needs. Proper financial guidance can help ensure seniors maintain financial stability and security in their golden years.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Guest parkingGuest parking is important for seniors because it allows their friends and family members to visit them easily and safely. Having convenient parking options can help combat feelings of isolation and loneliness, promote regular social interaction, and improve overall mental and emotional well-being for seniors in senior living communities.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Party spaceHaving access to party space is important for seniors as it provides opportunities for socialization, connection, and enjoyment. These spaces allow seniors to celebrate special occasions, host gatherings with friends and family, and participate in community events, enhancing their overall well-being and quality of life.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults. TV roomTV rooms are important for seniors in senior living communities because they provide a space for social interaction, entertainment, and relaxation. Watching TV can help reduce feelings of loneliness and boredom, and create a sense of community among residents. Additionally, TV rooms offer a break from daily routines and can be a source of comfort and familiarity for seniors.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
George Bush Intercontinental (9 miles away) William P X (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice careHospice care is important for seniors as it provides specialized end-of-life support, pain management, and emotional comfort for both the senior and their loved ones. It allows seniors to maintain dignity, receive personalized care, and spend their remaining time in a peaceful and comfortable environment. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Physical therapyPhysical therapy is essential for seniors to maintain and improve their mobility, strength, and overall quality of life. It helps reduce pain, prevent falls, and enhance independence in daily activities. By promoting movement and function, physical therapy can help seniors stay active, healthy, and engaged in their communities.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Room serviceRoom service is important for seniors in a senior living community because it provides convenience and allows them to have their meals delivered directly to their room. This can be especially beneficial for seniors who may have mobility issues or difficulty accessing the dining area. Room service ensures that seniors are able to receive nutritious meals without having to navigate through the facility, allowing them to maintain their independence and overall well-being. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities off-siteActivities off-site are crucial for seniors as they provide opportunities for socialization, mental stimulation, and physical activity outside of their usual routine. This helps combat feelings of isolation and boredom, promotes overall well-being, and allows seniors to remain engaged in the community.
Arts and craftsEngaging in arts and crafts activities provides seniors with a creative outlet, promotes cognitive function, enhances dexterity and fine motor skills, fosters social interaction, and boosts overall well-being and mental health.
Book clubBook clubs are important for seniors because they provide socialization, intellectual stimulation, and a sense of community. They offer the opportunity to engage in meaningful discussions, share perspectives, and connect with others who share a love of reading. Book clubs can also help seniors stay mentally active and combat feelings of loneliness or isolation. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
GamesGames are an essential part of senior living as they help promote cognitive function, social interaction, and overall well-being. Playing games can improve memory, concentration, and decision-making skills while also providing a fun and engaging way to connect with others. Seniors who participate in games regularly tend to experience higher levels of satisfaction and happiness in their daily lives. Gardening clubGardening clubs are important for seniors because they provide a sense of community, promote physical activity and mental well-being, and offer opportunities for socialization and connection with nature. Gardening can also improve cognitive function and overall quality of life for seniors.
Live musical performancesLive musical performances can provide seniors with a sense of joy, nostalgia, and connection. Music has the power to evoke emotions and memories, improve mood and cognitive function, and foster social interaction among seniors. It can also serve as a form of therapy and stress relief for older adults, making it an important activity to include in senior living communities.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Winterhaven Healthcare Residence is a premier assisted living community located in Houston, TX. Our goal is to provide a comfortable and nurturing environment where seniors can thrive and receive the care they need.
Our community offers a wide range of amenities to enhance the lives of our residents. With a beauty salon on-site, residents can keep up with their grooming needs without having to leave the premises. We also provide cable or satellite TV in each resident's room, ensuring that they have access to their favorite shows and movies.
Transportation is an important aspect of our community, and we offer both community operated transportation as well as transportation arrangements for non-medical needs and doctors appointments. This ensures that our residents can easily get around town when needed.
At Winterhaven Healthcare Residence, we understand that socialization and engagement are vital for overall well-being. That's why we offer several common spaces for residents to enjoy, such as our computer center, gaming room, small library, TV room, and outdoor spaces. These areas provide opportunities for residents to connect with others and pursue their interests.
We also believe in providing excellent care services to our residents. Our 24-hour call system and supervision ensure that someone is always available if assistance is needed. We offer assistance with daily activities such as bathing, dressing, and transfers. Medication management is provided to ensure that medications are taken correctly. In addition, we have a mental wellness program and physical therapy services to promote holistic wellness.
Mealtimes are an important part of our community experience. Our dining room offers restaurant-style dining with delicious meals prepared by our experienced chefs. We accommodate special dietary restrictions and offer room service for those who prefer to dine in the comfort of their own rooms.
Engaging activities are a highlight at Winterhaven Healthcare Residence. Residents can participate in arts and crafts, book club discussions, fitness programs, games, gardening club activities, live musical performances, planned day trips,and religious services.We also encourage resident-led activities to foster a sense of community and involvement.
Our location is conveniently situated near cafes, parks, pharmacies, restaurants, places of worship, and hospitals. This ensures that our residents have easy access to essential services and amenities in the surrounding area.
At Winterhaven Healthcare Residence, we strive to provide a warm and welcoming environment where seniors can receive personalized care and enjoy a fulfilling lifestyle. Contact us today to schedule a tour and experience the comfort and compassion of our community firsthand.
Winterhaven Healthcare Residence is located at 6534 Stuebner Airline Road, Houston, TX 77091 in Harris County, Texas
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