1737 North Loop W, Houston, TX 77008
For more information about senior living options: (844) 490-3973
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The facility had just reopened with well-organized staff. The staff were patient and kind toward residents. The facility was clean, neat, and in working order. Care was tailored to the needs of each patient. They were willing to work with Medicare and insurance. They kept residents safe and as comfortable as possible in their last years.
The facility was described as a horror home where no one would listen to patients in need. The staff in the business office were rude and uncaring. Residents were not fed properly and medications were not administered properly. A patient's foot was molding into the bed rails because he had not been turned for a long time. A patient died and the family was not notified, reportedly due to the business office. The majority of staff were not attentive, uncaring, and poorly trained, with little concern for residents or their families. Residents became malnourished and contracted serious infections because nurses would not test for them.Brookhollow Heights Transitional Care Center in Houston is best suited for families who can supervise a post-acute stay closely and for residents who can thrive in a compact, clean setting with hospital-adjacent convenience. The recent reopening hints at some organizational improvements, which may appeal to those who want to see concrete changes before committing. However, the facility should not be the first choice for someone requiring dependable, round-the-clock medical oversight, rigorous risk control, or specialized memory-care support. Prospective residents should plan to monitor daily routines actively and to have contingency plans if care gaps surface.
On the positive side, the building itself frequently earns remarks about cleanliness and orderliness, and a few accounts point to better-organized staffing after the facility's recent adjustments. The location near Memorial Hermann Northwest Hospital provides practical emergency access and easier coordination with outside providers during a transition period. Some families report smoother Medicare and insurance interactions when operations align, suggesting a workable pathway to coverage when care proceeds without disruptive interruptions. In a small- setting environment, there can be moments when staff attention feels more personalized - an important factor for families sensitive to restraint or impersonality in larger centers.
Yet the weight of multiple reviews is deeply troubling. Recurrent concerns describe malnutrition and infections that were not promptly identified or treated, with claims that staff did not test or respond to evolving medical issues. Reports of residents not being turned, medications not administered correctly, and even belongings stolen point to serious safety and accountability gaps. The most alarming disclosures involve family members being initial notified late or not at all about a resident's death, coupled with experiences of rude or opaque business-office interactions. Taken together, these issues erode trust and cast serious doubt on the consistency of care.
In this context, the few strengths cited - cleanliness, a quieter, smaller setting, and the potential for more individualized attention when staffing aligns - do not reliably offset the core risks. A hospital-adjacent location helps on paper, but it does not compensate for inconsistent medical oversight or gaps in daily routines that appear to recur in several narratives. The ability to navigate billing and insurance matters matters, yet it is meaningful only if the care delivered meets expectations. Ultimately, the positives feel conditional and dependent on a level of daily discipline and transparency that has not been consistently demonstrated across reviews.
Families considering Brookhollow Heights should pursue a rigorous onboarding process before any commitment. Demand a current tour focused on nursing routines - medication-pass timeliness, patient turning, and adherence to individualized care plans. Request recent state survey results, a transparent incident log, and direct access to the director of nursing and front-line staff. Probe how meals are planned and delivered, how nutritional risks are mitigated, and who notifies families about changes in a resident's condition. Verify that staffing levels and assignments have stabilized since reopening, and compare with nearby facilities that show stronger safety and quality indicators. Without concrete, ongoing evidence of reliable care delivery, alternatives with stronger performance histories will be the wiser choice.
In the end, Brookhollow Heights Transitional Care Center demands cautious consideration. It may work for a short, tightly supervised transitional stay when oversight is assured and care demands are modest. For residents needing consistent, proactive medical monitoring, clear communication, and dependable med administration, alternatives with more robust track records are advisable. The decision should rest on aligning a resident's risk profile with a facility that can reliably deliver safe, attentive post-acute care, while prioritizing transparent operations, measurable improvements since reopening, and a clear plan for regular reassessment.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
George Bush Intercontinental (13 miles away) William P X (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in Houston, TX, Brookhollow Heights Transitional Care Center is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents.
The community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV in each room for entertainment. For easy access to local destinations, community operated transportation is available. Residents can also stay connected with loved ones through the computer center and Wi-Fi/high-speed internet.
Dining at Brookhollow Heights is a delightful experience with a restaurant-style dining room serving delicious meals. Special dietary restrictions are accommodated to ensure everyone's needs are met.
To promote physical fitness and overall well-being, residents have access to a fitness room and wellness center. There is also an outdoor space and garden for relaxation and enjoying nature. The gaming room and small library provide opportunities for leisurely activities.
Residents can take advantage of 24-hour call system and supervision, ensuring their safety and peace of mind. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also provided.
Brookhollow Heights offers various amenities to cater to residents' social needs as well. Concierge services are available for any assistance required. Fitness programs, planned day trips, resident-run activities, and scheduled daily activities keep residents engaged and entertained.
The community benefits from its convenient location near several amenities in the area. There are two cafes nearby for socializing over coffee or grabbing a quick bite to eat. Three parks provide opportunities for outdoor recreation and relaxation. Additionally, there are numerous pharmacies, physicians' offices, restaurants, places of worship, theaters nearby for easy accessibility.
Overall, Brookhollow Heights Transitional Care Center provides a supportive environment where residents can enjoy comfortable living while receiving personalized care suited to their individual needs.
Brookhollow Heights Transitional Care Center is located at 1737 North Loop W, Houston, TX 77008 in Harris County, Texas
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