Brookhollow Heights Transitional Care Center

Pros

• The staff at the facility treated residents with patience and kindness, even during difficult times.
• The facilities were clean, neat, and in working order, providing a pleasant environment for residents.
• Care was tailored to meet the specific needs of each patient, ensuring individualized attention.
• The location of the facility next to Memorial Hermann Northwest Hospital offered convenient access to emergency care.
• Payment and billing processes through Medicare and insurance were handled smoothly without complications.
• Residents were kept safe and as comfortable as possible during their last years, which was greatly appreciated by families.

Cons

• The facility's business office staff is described as rude and uncaring, contributing to a negative experience for families.
• Patients are reported to be malnourished, with serious infections going untested and untreated by the nurses.
• The majority of the staff reportedly lacks attentiveness and proper training, leading to an overall uncaring attitude toward residents and their families.
• One patient experienced severe neglect, resulting in his foot molding into the bed due to lack of assistance in turning him.
• A family member was not adequately notified about their loved one's passing, suggesting a lack of communication and care from the facility.

Review

The reviews for the nursing facility in question present a stark contrast between experiences, reflecting both severe criticisms and some praise for the quality of care provided. At one extreme, there are deeply distressing accounts regarding patient neglect, inadequate medical attention, and instances of outright rudeness from staff, particularly highlighted by the experiences shared concerning the business office. A poignant account describes a tragic situation where a patient suffered from severe neglect leading to an unimaginable condition—his foot literally molding into the metal frame of his bed due to lack of proper care. This disturbing image underscores not only a failure in basic patient care but also raises questions about the facility’s practices and standards.

In addition to direct physical harms inflicted on patients due to negligence, allegations extend beyond just poor medical management. One reviewer recounted an incident involving theft following a patient's return from a hospital stay, suggesting an environment where residents’ possessions are not safe or respected. The culmination of such distressing events was heart-wrenching; family members learned that their loved one had passed away with no prior notification—a deliberate act they attribute to mismanagement by the staff and administrators at the facility. This lack of communication during such critical moments adds layers of grief to families already dealing with tremendous loss and highlights significant shortcomings in how sensitive information is handled.

Criticism of staff behavior was also echoed throughout multiple accounts, with many reviewers describing interactions as uncaring and unprofessional. Specifically mentioned is a thin woman associated with the business office who was described as “the rudest” individual encountered by one reviewer. The implications are clear: when families entrust their loved ones’ care to such facilities, they expect compassion and professionalism from all levels of personnel. Unfortunately, many reviewers felt these expectations were not met at this nursing home, painting a picture of organization-wide deficiencies in training and caring attitudes.

Amidst these negative experiences emerges another perspective that contrasts sharply with previous sentiments. One reviewer shared a positive experience concerning their grandfather's residency at the same facility. Here, commendations were directed toward staff who exhibited patience and kindness even in challenging circumstances involving dementia-related behavior. Praise for cleanliness and orderliness within the facility also distinguished this particular review from others filled primarily with grievances about negligence.

The appreciation expressed toward individualized care stood out prominently in this better experience report. The reviewer noted that both their grandfather and his roommate received attention tailored specifically to their needs, emphasizing a focus on respecting each resident as unique individuals rather than mere statistics or cases within an overburdened healthcare system. Such personalized approaches can often make significant differences in comfort levels for patients navigating serious health issues.

Another notable aspect was how smoothly administrative matters were managed; review authors mentioned accessible support for navigating Medicare billing processes which typically involve considerable frustrations for many families seeking long-term care solutions. This alleviation of financial stress can be pivotal for families already grappling with emotional strain regarding their loved ones' well-being.

Ultimately, these reviews highlight widespread dissatisfaction concerning aspects like general attentiveness from staff members at this nursing home while simultaneously acknowledging momentous efforts made by certain individuals within its ranks who fostered more supportive environments for some residents—particularly those needing specialized assistance like memory care. As potential residents weigh options amidst varying degrees of reported experiences—one thing remains crucial; they must consider firsthand narratives as essential components when choosing appropriate nursing facilities for themselves or their loved ones moving forward.

Hospitals

• Memorial Hermann Northwest Hospital (0.1 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.7 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• 1111 Studewood Place (3 miles)

Restaurants

• Tony's Mexican Restaurant (0.4 miles)
• Chick-Fil-A (0.9 miles)
• Whataburger (1.2 miles)
• Frank's Grill (1.7 miles)
• Shipley Do-Nuts (1.9 miles)
• Johnny's Gold Brick (2 miles)
• Raising Cane's Chicken Fingers (2.6 miles)

Cafes

• Luce Coffee Roasters (0.4 miles)
• Catalina Coffee (4.3 miles)
• Agora (5 miles)
• Starbucks (5.1 miles)
• Blacksmith (5.2 miles)
• Slowpokes (5.4 miles)
• Mercantile (5.4 miles)

Parks

• TC Jester Park (1.5 miles)
• T C Jester Park (2.2 miles)
• Memorial Park Conservancy (2.6 miles)
• West Webster Street Park Playground and Dog Park (5.1 miles)
• Levy Park (5.5 miles)
• Discovery Green (5.9 miles)
• Elizabeth Baldwin Park (6.2 miles)

Theaters

• Regal Edwards Houston Marq*E Screenx, 4DX, IMAX & RPX (2.6 miles)
• Regal Edwards Greenway Grand Palace ScreenX & RPX (5.5 miles)

Places of Worship

• St Martin's Episcopal Church (4 miles)
• Iglesia Cristo Viene A/G (4.8 miles)
• Rothko Chapel (5.5 miles)

Physicians

• Kelsey-Seybold Clinic (4.8 miles)
• Allergy & ENT Associates: Kancherla Vikas S MD (4.9 miles)

Transportation

• Metro Bus Stop 663 (5.4 miles)