1737 North Loop W, Houston, TX 77008
For more information about senior living options: (844) 490-3973
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The staff at the facility treated residents with patience and kindness, even during difficult times. The facilities were clean, neat, and in working order, providing a pleasant environment for residents. Care was tailored to meet the specific needs of each patient, ensuring individualized attention. The location of the facility next to Memorial Hermann Northwest Hospital offered convenient access to emergency care. Payment and billing processes through Medicare and insurance were handled smoothly without complications. Residents were kept safe and as comfortable as possible during their last years, which was greatly appreciated by families.
The facility's business office staff is described as rude and uncaring, contributing to a negative experience for families. Patients are reported to be malnourished, with serious infections going untested and untreated by the nurses. The majority of the staff reportedly lacks attentiveness and proper training, leading to an overall uncaring attitude toward residents and their families. One patient experienced severe neglect, resulting in his foot molding into the bed due to lack of assistance in turning him. A family member was not adequately notified about their loved one's passing, suggesting a lack of communication and care from the facility.The reviews for the nursing facility in question present a stark contrast between experiences, reflecting both severe criticisms and some praise for the quality of care provided. At one extreme, there are deeply distressing accounts regarding patient neglect, inadequate medical attention, and instances of outright rudeness from staff, particularly highlighted by the experiences shared concerning the business office. A poignant account describes a tragic situation where a patient suffered from severe neglect leading to an unimaginable condition—his foot literally molding into the metal frame of his bed due to lack of proper care. This disturbing image underscores not only a failure in basic patient care but also raises questions about the facility’s practices and standards.
In addition to direct physical harms inflicted on patients due to negligence, allegations extend beyond just poor medical management. One reviewer recounted an incident involving theft following a patient's return from a hospital stay, suggesting an environment where residents’ possessions are not safe or respected. The culmination of such distressing events was heart-wrenching; family members learned that their loved one had passed away with no prior notification—a deliberate act they attribute to mismanagement by the staff and administrators at the facility. This lack of communication during such critical moments adds layers of grief to families already dealing with tremendous loss and highlights significant shortcomings in how sensitive information is handled.
Criticism of staff behavior was also echoed throughout multiple accounts, with many reviewers describing interactions as uncaring and unprofessional. Specifically mentioned is a thin woman associated with the business office who was described as “the rudest” individual encountered by one reviewer. The implications are clear: when families entrust their loved ones’ care to such facilities, they expect compassion and professionalism from all levels of personnel. Unfortunately, many reviewers felt these expectations were not met at this nursing home, painting a picture of organization-wide deficiencies in training and caring attitudes.
Amidst these negative experiences emerges another perspective that contrasts sharply with previous sentiments. One reviewer shared a positive experience concerning their grandfather's residency at the same facility. Here, commendations were directed toward staff who exhibited patience and kindness even in challenging circumstances involving dementia-related behavior. Praise for cleanliness and orderliness within the facility also distinguished this particular review from others filled primarily with grievances about negligence.
The appreciation expressed toward individualized care stood out prominently in this better experience report. The reviewer noted that both their grandfather and his roommate received attention tailored specifically to their needs, emphasizing a focus on respecting each resident as unique individuals rather than mere statistics or cases within an overburdened healthcare system. Such personalized approaches can often make significant differences in comfort levels for patients navigating serious health issues.
Another notable aspect was how smoothly administrative matters were managed; review authors mentioned accessible support for navigating Medicare billing processes which typically involve considerable frustrations for many families seeking long-term care solutions. This alleviation of financial stress can be pivotal for families already grappling with emotional strain regarding their loved ones' well-being.
Ultimately, these reviews highlight widespread dissatisfaction concerning aspects like general attentiveness from staff members at this nursing home while simultaneously acknowledging momentous efforts made by certain individuals within its ranks who fostered more supportive environments for some residents—particularly those needing specialized assistance like memory care. As potential residents weigh options amidst varying degrees of reported experiences—one thing remains crucial; they must consider firsthand narratives as essential components when choosing appropriate nursing facilities for themselves or their loved ones moving forward.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
George Bush Intercontinental (13 miles away) William P X (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in Houston, TX, Brookhollow Heights Transitional Care Center is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents.
The community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV in each room for entertainment. For easy access to local destinations, community operated transportation is available. Residents can also stay connected with loved ones through the computer center and Wi-Fi/high-speed internet.
Dining at Brookhollow Heights is a delightful experience with a restaurant-style dining room serving delicious meals. Special dietary restrictions are accommodated to ensure everyone's needs are met.
To promote physical fitness and overall well-being, residents have access to a fitness room and wellness center. There is also an outdoor space and garden for relaxation and enjoying nature. The gaming room and small library provide opportunities for leisurely activities.
Residents can take advantage of 24-hour call system and supervision, ensuring their safety and peace of mind. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also provided.
Brookhollow Heights offers various amenities to cater to residents' social needs as well. Concierge services are available for any assistance required. Fitness programs, planned day trips, resident-run activities, and scheduled daily activities keep residents engaged and entertained.
The community benefits from its convenient location near several amenities in the area. There are two cafes nearby for socializing over coffee or grabbing a quick bite to eat. Three parks provide opportunities for outdoor recreation and relaxation. Additionally, there are numerous pharmacies, physicians' offices, restaurants, places of worship, theaters nearby for easy accessibility.
Overall, Brookhollow Heights Transitional Care Center provides a supportive environment where residents can enjoy comfortable living while receiving personalized care suited to their individual needs.
Brookhollow Heights Transitional Care Center is located at 1737 North Loop W, Houston, TX 77008 in Harris County, Texas
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