Diversicare Of Lake Highlands

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  • Interior

    A cozy living room with two armchairs, a white cabinet, and a landscape painting on the wall.

  • Decor

    A modern living room featuring a piano, stylish sofas, and contemporary artwork.

  • Living Room

    A stylish modern living room featuring comfortable seating, elegant decor, and a piano.

  • Building

    A brick residential building surrounded by trees and a grassy lawn under a cloudy sky.

  • Architecture

    A picturesque view of a modern residential house surrounded by a lush green lawn.

  • Bedroom

    A cozy bedroom with a hospital bed, decorated with a floral bedspread and framed artwork on the walls.

  • Trees

    A serene garden pathway leading to a modern building entrance.

  • Dining

    A hearty breakfast spread featuring scrambled eggs, toast, bacon, grits, and a side of newspaper reading.

  • Landscaping

    A welcoming entrance with a neatly manicured pathway and lush greenery.

  • Entrance

    A pathway lined with trees and shrubs leading to a building entrance adorned with a flag.

  • Artwork

    A cozy and modern living room setup featuring neutral-toned furniture and a serene artwork.

  • Lobby

    A spacious and inviting lobby area featuring comfortable seating and decorative carpeting.

  • Wall Art

    A cozy hospital room with a bed, bedside table, and decorative elements.

Diversicare Of Lake Highlands

9009 White Rock Tr, Dallas, TX 75238

For more information about senior living options: (844) 490-3973

4.2 from 100 reviews
5 stars
78
4 stars
4
3 stars
0
2 stars
0
1 stars
18

Skilled Nursing Facility

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    Overall Review of Diversicare Of Lake Highlands

    Pros

    • pro The staff is incredible and clearly cares about the residents.
    • pro They communicate with families regularly and are approachable for questions.
    • pro Tymeka goes above and beyond and is a blessing to the family.
    • pro The team works together like a real team, turning hard situations into positives.
    • pro Five Points is a place that truly takes good care of loved ones and is highly recommended.
    • pro Brad, the administrator, is a great leader who cares about residents and is always available to them, families, and staff.
    • pro Bradley Romero is a wonderful patient advocate, professional, and approachable.
    • pro The facility is well maintained, clean, and has a homelike environment.
    • pro The therapy team is amazing; the kitchen staff, nurses, CNAs, and the DON all do excellent work.
    • pro Since the new administrator and trainer took over, there have been great changes.

    Cons

    • pro The facility was described as HORRIBLE, with uncaring and lazy staff and a persistent odor of urine or feces.
    • pro There is no skilled nursing, forcing family members to help with basic tasks, and meals and laundry are poorly handled.
    • pro Residents reportedly go hours in soiled diapers with no staff answering calls, and weekends lack certified supervision.
    • pro Unsafe and unhygienic conditions were noted, such as missing safety rails and repeated dirty diapers contributing to a resident's decline.
    • pro Personal belongings were allegedly stolen from a resident's room, with the family informed only after the death.
    • pro The facility was urged to be shut down due to neglect and mismanagement, and posthumous billing was described as vague.
    • pro Communication was poor: nurses' stations frequently weren't answered and administrators screened calls.
    • pro Some reviewers described staff as rude and uncaring toward residents.

    Review

    Five Points Nursing & Rehab emerges in the voices of families and visitors as a facility with a strong, sometimes shining core, balanced by some deeply troubling notes. Across many accounts, the building itself is described as clean, well maintained, and welcoming, with a homelike feel, a cafe on site, and a therapy gym that many visitors laud as impressive. The overall impression is that Five Points can be a very positive place for rehabilitation and long-term care, but not without significant concerns raised by a minority of guests who experienced markedly different outcomes.

    A substantial portion of the feedback centers on the care and the people who deliver it. Reviewers repeatedly highlight the staff as the heart of the facility's strength. They speak highly of the communication and responsiveness of the team, noting that staff members genuinely care about residents and keep families in the loop without making them feel intrusive. In particular, one observer singles out Tymeka for going "way above and beyond" and describes her as a blessing to the family, someone who treats residents with authenticity and dedication rather than merely "doing her job." Another reviewer praises the administrator as a leader who is present and attentive, someone who "cares about the residents" and is readily available to families and staff alike. The therapy team and nursing staff, including aides, CNAs, and the DON (Director of Nursing), are repeatedly commended for their competence, professionalism, and the sense that they work together to support residents' needs.

    The facility's leadership is a recurring positive thread. Several comments celebrate the new administrator, Bradley Romero, as a wonderful advocate for residents and a hands-on leader who listens to concerns and helps out across departments. The DON receives praise as well in multiple accounts, described as capable and effective, with a sense that a strong administrative team can drive meaningful improvements. A common thread is the belief that Five Points has built a collaborative, team-oriented culture where staff across roles pull together to provide attentive care, and where administration is viewed as approachable and genuinely invested in resident welfare.

    Beyond individual staff kindness and leadership, the physical environment and ancillary services are highlighted as strong selling points. Reviewers note a well-kept campus, an inviting atmosphere, and a location that feels less institutional and more like home. The presence of a dedicated cafe, well-equipped therapy facilities, and a clean, orderly common area contribute to a positive first impression during tours and visits. The kitchen's meals and the overall dining experience are described as satisfactory or even appealing by several reviewers, reinforcing the sense of a facility that takes pride in its day-to-day operations.

    Yet, the praise is not universal. A contrasting set of reviews presents a starkly different picture, focusing on neglect, unsafe conditions, and a breakdown in basic care. One family recounts severe lapses in cleanliness and safety: a bed without safety rails, daily soiled diapers that a family member had to change, diaper rash, and a situation where the resident went long periods without attention. The reviewer alleges a failure to answer calls, poor hygiene, and a sense that staff were "bothered" by requests. Another account is even more alarming, describing a lack of skilled nursing oversight on weekends, unaddressed needs, and a pattern of neglect that culminates in the family member dying and then facing a posthumous billing issue described as vague and unexplained. Among these negative narratives, there are mentions of odors, unattended needs, and a perception that the facility did not respond promptly or adequately to urgent resident concerns.

    Some reviews compress these concerns into broader statements about the facility's overall quality. One account frames the experience as a serious risk to life - an impression formed from repeated observations of unresponsiveness and insufficient staffing. Another commenter claims systemic failures that extend beyond individual staff members, suggesting that residents endure unnecessary discomfort and that administrative systems may enable or overlook problematic conditions. There are also pointed complaints about communication breakdowns, with reports of unanswered phones and a sense that administrators or front desk staff may screen calls rather than address urgent family inquiries.

    Despite these darker notes, several responders still mention positive shifts associated with leadership changes and the commitment of specific individuals. A reviewer notes that since the new administrator and changes in administration, there have been noticeable improvements in care and services, hinting at a facility capable of rapid, constructive growth when leadership is aligned with residents' needs. Another reviewer credits a particular ADON (Assistant Director of Nursing) with high competence and dedication, underscoring that a handful of staff members can leave a lasting, positive impression even amid broader concerns. Taken together, these testimonials suggest a facility at a crossroads, where strong personal dedication and proactive leadership can elevate care, while gaps in staffing, oversight, and communication can lead to distressing experiences.

    Ultimately, the collection of reviews paints a complex picture: Five Points Nursing & Rehab appears to be capable of delivering exceptional, compassionate care and turning a challenging rehabilitation journey into a more positive experience for many families, especially when the administration, therapy teams, and direct-care staff align well with residents' needs. At the same time, the facility has faced serious accusations from others who felt neglected, unsafe, or financially unsettled long after a loved one's passing. The differences in experience seem to hinge on variables that families must carefully assess: the presence and attentiveness of key staff, the consistency of day-to-day care, the reliability of maintenance and cleanliness, and the responsiveness of administration to concerns, both practical and financial.

    For anyone considering Five Points for a loved one, the takeaway is clear but nuanced: there are strong positives to be found in the facility's welcoming environment, its capable leadership, and its dedicated care teams, but there are also significant warnings about potential gaps in oversight, weekend staffing, and basic daily needs. Prospective families would do well to engage directly with administration, request transparency about staffing patterns, review recent state inspection results, and seek current residents' and families' firsthand experiences. Thoroughly weighing these perspectives can help families determine whether Five Points aligns with their expectations for safety, care quality, and the kind of partnership they want with a care facility during a difficult and vulnerable time.

    Features

    Housing

    • 280 resident community capacity 280 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Dallas Love (7 miles away) Dallas Love (7 miles away)
    • Dallas-Fort Worth International (18 miles away) Dallas-Fort Worth International (18 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Diversicare of Lake Highlands in Dallas, TX is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community provides comfortable and fully furnished accommodations, complete with private bathrooms and cable or satellite TV.

    Residents can enjoy a variety of activities and social opportunities offered at Diversicare of Lake Highlands. They can stay connected with their loved ones through Wi-Fi/high-speed internet access or relax in the outdoor spaces such as the garden. The community also features a beauty salon, gaming room, small library, fitness room, and wellness center to cater to the residents' various interests.

    Care services provided include assistance with activities of daily living such as bathing, dressing, and transfers. Additionally, there is 24-hour supervision and a 24-hour call system available for any emergencies or assistance needed. Medication management and special dietary options are also provided to meet individual needs. The community ensures transportation arrangements for non-medical purposes as well as transportation to doctors' appointments.

    Located in close proximity to various amenities, Diversicare of Lake Highlands offers convenience and accessibility to its residents. There are multiple cafes, parks, pharmacies, restaurants, places of worship, theaters, hospitals nearby that contribute to the vibrant lifestyle of the community members.

    With its comprehensive amenities, care services, and convenient location within Dallas, Diversicare of Lake Highlands provides a supportive environment where seniors can thrive while enjoying all that the city has to offer.

    Nearby Places of Interest

    Restaurants

    • Taco Diner (0.5 miles)
    • Taco Joint (0.9 miles)
    • Whataburger (1.4 miles)
    • Chick-Fil-A (1.6 miles)
    • Enchilada's Restaurant (1.9 miles)
    • Alfonso's Italian Restaurant (2 miles)
    • In-N-Out Burger (2.4 miles)

    Cafes

    • Starbucks (0.5 miles)
    • Starbucks (1.9 miles)
    • Urban Vines Wine Bistro (3.1 miles)
    • Starbucks (5.8 miles)
    • Starbucks (6.2 miles)

    Parks

    • R.P Brooks Park (0.6 miles)
    • Lochwood Park (2.5 miles)
    • Tietze Park (3.7 miles)
    • Tenison Park (4.4 miles)
    • Germany Park (5.2 miles)
    • Exall Park (6.1 miles)

    Pharmacies

    • CVS Pharmacy (0.7 miles)
    • Walgreens (1 miles)
    • CVS Pharmacy (1.5 miles)
    • Abrams Royal Pharmacy (1.6 miles)
    • Walgreens (1.6 miles)
    • CVS Pharmacy (1.8 miles)
    • CVS Pharmacy (2.7 miles)

    Theaters

    • Alamo Drafthouse Lake Highlands (0.7 miles)
    • AMC Theater Northpark (2.5 miles)
    • Alamo Drafthouse Cinema (5.5 miles)

    Hospitals

    • Texas Health Presbyterian Hospital Dallas (2 miles)
    • Baylor Scott & White Medical Center (2.9 miles)

    Places of Worship

    • Redeemer Bible Church (2 miles)
    • Northway Christian Church (3 miles)
    • Temple Emanu-El (3.2 miles)
    • Preston Hollow Presbyterian Church (4.3 miles)
    • Ridge Pointe Fellowship (4.7 miles)
    • Episcopal Church Of The Transfiguration (5.9 miles)

    Transportation

    • Park Lane Station (2.1 miles)

    Physicians

    • Pediatric Associates of Dallas (2.5 miles)
    • Eye 2 Eye Vision (3 miles)
    • John West Low Cost Immunization Clinic (5.3 miles)
    • Drs. Gunby, Payne, And Littrell (5.8 miles)

    Frequently Asked Questions

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