711 Lucas Street, Athens, TX 75751
For more information about senior living options: (844) 490-3973
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The staff are extremely easy to work with, provide great care, and are friendly; they are always available to answer questions and help with needs. The facility is clean, peaceful, and comfortable for loved ones. The staff are friendly, helpful, and understanding, making residents feel cared for. The rehab and therapy teams are excellent and help residents get back on their feet. The cleaning staff are wonderful and contribute to a positive environment. Residents enjoy home-cooked meals served at the facility. Specific caregivers, such as Michael the CNA, are described as very caring. The rehab program is praised as among the best in some reviews.
The staff appear to be more interested in collecting a paycheck than in caring for patients, with chronic understaffing and unclean conditions. The staff showed zero respect and delivered horrible care, sometimes forcing families to stay in rooms or hire private sitters. Staff were observed on their phones and there were reports of a staff fight, signaling unprofessionalism. There were frequent medication errors, including wrong dosages and overdoses. A resident was left in a wheelchair all afternoon, resulting in a large ulcer that never recovered. The facility was described by a reviewer as the worst nursing and rehabilitation center in Texas. Meals were delivered cold or left uneaten, and residents were not fed as ordered. The door code allowed entry by outsiders, raising safety concerns. Neglect and failure to answer phones or provide timely care were reported by families.Stories about Park Highlands Nursing & Rehabilitation Center in Athens, Texas run the gamut from deeply troubling to genuinely reassuring. A large thread of the feedback centers on serious concerns about safety, dignity, and quality of care. Several reviewers describe feeling disrespected by staff, complaining that the facility is not clean and that there aren't enough workers to tend to residents properly. One family recounted that their loved one was left with a high fall risk and was often unsecured in hallways, while another described staff as rude and noncompassionate, even noting that some patients looked unwell and seemingly neglected. In these accounts, families say they witnessed what they perceived as careless or inattentive care, and they expressed fear for their loved ones' safety and comfort.
There are also accounts that accuse the facility of pressuring families to pay for additional services or private sitters. Several reviews mention dysfunctional communication, with families reporting being asked to stay with their loved ones 24/7 or to bring in extra help, sometimes after voicing concerns about staffing and care. Other complaints describe staff being preoccupied with personal devices rather than attending to residents, and there were even dramatic claims of a confrontation or a fight observed on site. Some families say they felt the environment was not conducive to healing or safety, and they took steps such as placing cameras or seeking transfer to another facility as a result of the distressing experiences.
Medication safety is a recurring, emphatic theme in a subset of reviews. One family describes a pattern of incorrect dosages and a troubling sequence in which one med (for sleep) was given at the wrong time, followed by a change in medications that led to overdosing and the patient becoming incoherent. There are reports of meals being delivered late or cold, with staff failing to respond promptly to a patient's requests for help, sometimes described during critical moments when the patient was unable to communicate effectively. These anecdotes culminate in formal actions, with families saying police reports and state health investigations were filed due to alleged neglect and medication errors.
Despite the heavy weight of negative experiences, there are clear, strong countervailing voices praising the facility. Several reviewers speak warmly of caring and friendly staff who are described as responsive, patient, and available to answer questions. They highlight a supportive rehabilitation environment, good therapy, and a sense of home-like atmosphere. Specific staff members receive repeated commendations for their kindness and dedication, including positive mentions of therapists and aides who went the extra mile. In these favorable accounts, families and patients describe clean facilities, good food, and meaningful progress in rehabilitation, with some residents expressing they feel like part of a family and that staff feel like trusted caregivers.
The mixed feedback also touches on ongoing operational realities. Some reviewers report a noisy exterior environment or activities that seem too loud at times, with traffic and music outside the building described as unprofessional by some. A few families express concern about security, noting that entry procedures or door codes might be accessible in ways that worry them about patient safety. Yet other residents and families insist that, when the right staff are present and engaging, the care can be excellent, with the therapy teams and nursing staff delivering meaningful support and the overall environment becoming a place where patients can feel respected and tended to properly.
A number of testimonials focus on long-term impressions that oscillate between praise and disappointment. One reviewer who has been at the facility since late 2022 says the care is excellent, the food is good, and the rehab staff are capable and supportive. Conversely, another family in the same broad community reports that their relative's experience was fraught with neglect and poor communication, ultimately leading them to move their loved one to another facility where they felt safer and more valued. These contrasting experiences underscore a central takeaway: the quality of care at Park Highlands appears to vary considerably by staff, location, and moment in time, with some days and teams delivering compassionate, effective rehabilitation and others falling short of basic expectations for safety and dignity.
In the end, readers are left with a complex portrait. There are people who credit Park Highlands with compassionate care, clean surroundings, and strong rehabilitation outcomes, and there are many others who describe frightening lapses in safety, medication management, and respect for residents and their families. The spectrum suggests that potential families should conduct thorough, firsthand assessments, talk to multiple staff members, observe the rehab and nursing routines, and ask pointed questions about staffing levels, medication protocols, and how concerns are addressed. It is clear that the facility can be a place of meaningful recovery and comfort for some, while for others it has been a source of distress and serious concern.
72 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Park Highlands Nursing & Rehabilitation Center in Athens, TX is an exceptional and vibrant assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Amenities at Park Highlands include a beauty salon for pampering and relaxation, cable or satellite TV for entertainment, community operated transportation for convenience, a computer center for staying connected, and a spacious dining room where residents can enjoy delicious meals. The facility also features a fitness room to promote physical health, a gaming room for leisure activities, and a beautiful garden where residents can relax in nature. The small library provides access to books for those who love to read, while telephone services keep residents connected with their loved ones. Wi-Fi/high-speed internet is available throughout the community to ensure seamless communication.
Care services at Park Highlands are top-notch, with 24-hour call systems and supervision to provide round-the-clock assistance as needed. Staff members are trained to offer activities of daily living assistance such as bathing, dressing, and transfers. Those with specific dietary needs like diabetes diets or special restrictions will be catered to accordingly. Meal preparation and medication management are provided by attentive staff members who prioritize the health and well-being of each resident. Additionally, mental wellness programs are offered to support emotional well-being.
Residents at Park Highlands have plenty of dining options nearby with three cafes in close proximity. They can also enjoy the picturesque surroundings as there are four parks nearby for outdoor recreation. Accessing medical care is easy with 16 physicians nearby as well as convenient transportation arrangements available for non-medical needs and doctors' appointments. With thirty restaurants nearby, residents have ample choices for dining out or exploring local cuisine. The presence of four transportation options ensures ease of travel within the area. There are also twenty-five places of worship close by that offer spiritual support.
Overall, Park Highlands Nursing & Rehabilitation Center is dedicated to providing a comfortable living environment where seniors can thrive and enjoy a fulfilling lifestyle along with excellent care.
Park Highlands Nursing & Rehabilitation Center is located at 711 Lucas Street, Athens, TX 75751 in Henderson County, Texas
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