Winchester Lodge

Pros

• The staff are very professional and attentive.
• They treat patients and residents very well.
• The communication from the staff is excellent and professional.
• Admissions are handled in a way that reduces stress for families.
• Residents who stay for respite return home incredibly happy and make lots of friends.
• The Lev at Winchester provides excellent medical, occupational therapy, and physical therapy care; they go the extra mile to ensure excellent care.
• Chelsea Mathis provided exceptional assessment for a family member.
• The staff go above and beyond and provide service with a smile.
• The Lev takes very good care of residents; nursing and administration are really good.
• The nurses are wonderful; Amanda is an exceptional wound care nurse and Xavier always has a smile.
• The facility is clean and odors are well managed by the cleaning staff.
• The facility offers frequent activities for residents to interact and enjoy.
• Alicia is compassionate and knowledgeable; the staff genuinely care.
• Cece is absolutely amazing and caring.
• The administrator Hana keeps the place running smoothly, and Maggie in the business office is very helpful.

Cons

• The administrator was described as rude and verbally abusive toward employees and residents.
• The business manager was said to contradict herself during conversations, hindering progress with the facility.
• The facility was criticized for not administering hospital-ordered prescriptions during the stay.
• A family member's belongings were reportedly locked in the administrator's office and could not be retrieved for an extended period.
• Staff were accused of lying to the family and giving them the runaround about ownership and other matters.

Review

The Lev at Winchester emerges in these accounts as a care community that many families feel confident placing their loved ones in. Across memories of multiple stays and experiences, the prevailing impression is one of warmth, professionalism, and steady attention to residents' well-being. Families repeatedly highlight a culture of responsive staff, clear communication, and a nurturing environment that seems to put residents at ease. The reviews consistently point to a facility that prioritizes the comfort and dignity of both memory care residents and those receiving short-term rehabilitation or respite care.

A common thread throughout the gathers is the sense of relief and reduced stress when the admissions and transition processes are handled smoothly. Several reviews note that admissions help and administrative staff take a heavy burden off family members, making the move less daunting for both residents and their loved ones. In the memory care setting, mothers and fathers appear to be welcomed with patient, supportive care. One reviewer specifically mentions that their mother, newly admitted to the Memory Care Unit, is already benefiting from attentive staff. In another positive note, respite stays leave residents returning home "incredibly happy" and forming friendships, which is particularly meaningful for those managing dementia and the anxiety that can accompany being away from familiar surroundings.

The quality of rehabilitation, medical care, and ongoing activities also stands out. One reviewer describes a visit for ankle fracture rehabilitation and IV antibiotic treatments as a highly positive experience, praising the medical and therapy teams for going the extra mile to ensure thorough, respectful care. The variety of care professionals - nurses, occupational therapists, physical therapists, and patient care technicians - receives frequent commendations, and administrators seem to be actively involved in coordinating a smooth, coordinated approach. Across many comments, staff members are portrayed as capable, compassionate, and appreciative of the work they do, with several individuals singled out for their consistent professionalism and personal warmth.

Individual staff members repeatedly surface in these testimonials as making meaningful differences in residents' daily lives. Cece, an administrator nurse, is noted for going above and beyond, including visits to the hospital to help families feel at ease and to answer questions after hours. Hana, the administrator, is referenced as the person who keeps operations running smoothly and is called out by families for her leadership. Maggie, the business manager, is consistently praised for her kindness, accessibility, and practical support with financial matters and care planning. The receptionist CiCi is described as a friendly, reassuring front-line presence, while Deidra, the social worker, is praised for listening attentively and offering help despite a heavy workload. The care team extends to frontline nurses and aides such as Amanda (a wound care nurse) and Xavier (a nurse with a perpetual smile), along with the generally steady housekeeping and dining staff who keep the environment clean and welcoming and the kitchen's aromas a comforting sign of good meals. Several reviews also mention other supportive staff members like Nick Addison (a medication aide) and Alicia (a newer nurse), underscoring a culture where individual staff contributions are recognized and valued.

Cleanliness, odor control, and food quality are additional aspects that residents' families highlight positively. One reviewer notes the absence of unpleasant odors and appreciates the consistently clean environment, while another points to the inviting, home-like feel, including appealing lunchtime smells wafting from the kitchen. Food quality and presentation are described as noteworthy, contributing to the overall sense that The Lev at Winchester is a place where daily life is not merely about care but about enjoying a sense of normalcy and comfort in a residential setting. The facility's atmosphere - cozy and well-maintained - helps reinforce trust and satisfaction for families seeking a stable home-like environment for their loved ones.

Not every review is without concern. A minority voice raises important red flags about administrative conduct and communication. One reviewer describes the administrator as rude and verbally abusive toward both employees and residents, and alleges inappropriate behavior such as taking property and even physical contact after termination. Another account recounts a complicated interaction with a business manager and mentions ongoing difficulties with discharge planning and medication administration after leaving hospital care. There is also a detailed report about difficulties locating a loved one's belongings after a death, with accusations of mismanagement and a lack of transparency about who owns the facility and who is responsible for items left behind. These voices demand careful attention and suggest that prospective families should investigate these concerns directly - asking for a transparent tour of policies on patient belongings, discharge procedures, medication management, and staff accountability.

Taken together, the reviews portray The Lev at Winchester as a facility that most families regard as a strong, caring option for memory care and rehab needs, underpinned by a team of dedicated staff who are often described as professional, compassionate, and capable. The overwhelmingly positive feedback about admissions support, daily care, meaningful activities, and the leadership and kindness of key staff members stands in clear contrast to the more critical comments about the administrative side of operations. For families considering this community, the prevailing message is to engage directly with the local team - meet the administrator, tour the campus, ask detailed questions about discharge planning, medication administration, and personal belongings, and observe how staff interact with residents and families in real time. In moments of uncertainty, these reviews collectively offer a thoughtful starting point for weighing comfort, care quality, and administrative reliability when choosing a place to call home for a loved one.

Alvin, Texas is a vibrant community with a variety of amenities and services conveniently located within a few miles. The area boasts several pharmacies, including Walgreens and CVS, providing easy access to healthcare needs. Additionally, there are multiple physician offices nearby such as Spuhler Medical Associates and Pearland Pediatrics, ensuring quality medical care for residents. For transportation needs, Pearland Regional Airport is just under 6 miles away. There is also a selection of dining options ranging from fast food chains like Chick-Fil-A and Taco Bell to local favorites like Pho Yen Restaurant and Gringos Mexican Cafe. Coffee lovers can enjoy cafes such as Summer Moon Coffee and Starbucks in the vicinity. For entertainment, residents can visit Cinemark theater or relax in Challenger 7 Memorial Park. With hospitals like Clear Lake Regional Heart Tower and UTMB Health Clear Lake Campus within reach, Alvin provides a well-rounded environment for senior living.

Pharmacies

• Walgreens (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (6.2 miles)
• Walgreens (6.6 miles)
• Walgreens (7.2 miles)
• Good Neighbor Pharmacy (7.9 miles)
• Walgreens (7.9 miles)

Physicians

• Spuhler Medical Assoc (3.8 miles)
• Stockman Patricia W MD - Pediatric & Adult Primary Care (6.1 miles)
• Philomena Dr - Ukwade Philomena Ukwade MD (6.6 miles)
• Spuhler Medical Associates PA (6.7 miles)
• Friendswood Medical Arts Clinic (6.9 miles)
• Utmb Friendswood Pain and Neurology Clinic (6.9 miles)
• Pearland Pediatrics, PA (8 miles)

Transportation

• Pearland Regional Airport (LVJ) (5.9 miles)

Restaurants

• Pho Yen Restaurant (6.1 miles)
• MOD Pizza (6.1 miles)
• Chick-Fil-A (6.1 miles)
• Taco Bell (6.2 miles)
• Whataburger (6.3 miles)
• Good Vibes (7.8 miles)
• Gringos Mexican Cafe (8 miles)

Cafes

• Summer Moon Coffee (6.1 miles)
• Starbucks (6.2 miles)
• Starbucks (8.8 miles)
• Starbucks (9.3 miles)
• Starbucks (9.5 miles)
• Shipley Do-Nuts (10 miles)
• Black Rock Coffee Bar (10 miles)

Theaters

• Cinemark (9.5 miles)

Hospitals

• Clear Lake Regional Heart Tower (10.1 miles)
• UTMB Health Clear Lake Campus (10.4 miles)

Parks

• Challenger 7 Memorial Park (10.3 miles)