The Pavilion - Lebanon
Save1406 Medical Center Drive, Lebanon, TN 37087
For more information about senior living options: (844) 490-3973
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The collection of comments about this facility paints a picture of a place that can be both comforting and concerning, depending on who you ask and when you visit. On the one hand, several reviewers highlight a strong, capable nursing presence and a leadership figure who stands out. In particular, one reviewer singles out Rachel for leading a team of nurses, noting that she helps guide a great group dedicated to helping people in difficult situations. This sentiment about competent, compassionate nursing leadership threads through multiple positive notes, suggesting that the team's medical care can be a real strength of the facility.
Another guest speaks to the care their sister received during a roughly two-week stay. They describe arriving at a "beautiful facility" where the staff were friendly and attentive, and where the sister felt special because her needs were seen to promptly. This reviewer emphasizes the overall comfort of the environment, pointing to a well-kept, aesthetically pleasing setting with an attractive exterior, and a sense of reassurance that their loved one was in good hands. The tone is warm and grateful, underscoring the emotional impact of feeling well cared for during a vulnerable time.
Support for the rehab program stands out in several notes. One reviewer simply proclaims that their mom was at the rehab and everyone was "so good to her," a sentiment echoed by another who says they have consistently seen residents treated with dignity and respect. The repeated assertion that the nursing staff takes pride in what they do helps reinforce the impression that, within the care framework, there is real dedication and professionalism. A separate line notes that it is a "nice place," with "great food" and "nice people there," reinforcing the sense that the facility can feel welcoming and well-run for residents and their families alike.
Yet the narrative is not uniformly positive. A number of comments express serious concerns about management and day-to-day interactions. One reviewer charges that the management of the company is "horrible," describing staff as rude and disrespectful. They describe day shift nurses in the locked unit as rolling their eyes and appearing to dislike their work, to the point where they wouldn't recommend the facility for their own mother after an observed visit with a friend. This perspective highlights a troubling disconnect between the claim of caring for residents and the impression created by staff attitudes on certain shifts or in certain units.
Other reviewers bolster that negative view with specific behavioral concerns. For example, one person notes that staff would be sitting around on their phones, and that the interactions with their family were "ugly." They rank this facility among the worst they've experienced among the places they have visited, indicating a sense of neglect or disengagement that can be just as unsettling as any gap in clinical care. Taken with the earlier observation about rude treatment from management, these remarks suggest a broader pattern of perceived disengagement or lack of courtesy that can color the overall experience.
A particularly troubling episode concerns the transition from hospital to home care after open-heart surgery. The patient was told by several physical therapists that home health nurses would be able to help her wash her hair in the shower, a reasonable expectation given the arms' limited reach and the surgeon's permission requirements. After discharge, however, the home health nurse reportedly told the patient that they do not assist with showering. The question, "Now what is she supposed to do?!?!" captures the distress and confusion that can arise when aftercare plans appear to diverge from what was discussed in the hospital. This kind of disconnect between PT expectations and home health capabilities can leave families feeling abandoned at a critical moment of recovery.
Despite these concerns, some reviewers hold a positive and even proud view of the facility's culture. The repeated emphasis on seeing residents treated with dignity and respect, and the suggestion that the nursing staff takes pride in their work, indicate that the facility does have strong practices and committed personnel in certain areas. The overall tone of hope and appreciation from these commenters contrasts with the more negative impressions, illustrating a facility with real strengths as well as notable gaps.
In aggregate, the feedback suggests a complex, nuanced reality. The facility has episodes of outstanding care, a clearly capable nursing leadership, and an environment that many families find comforting and well-suited to healing. At the same time, there are persistent concerns about management style, staff engagement, and consistency of service - particularly around bedside interactions, time spent with families, and the continuity of care during transitions from hospital to home. While some reviewers sing the praises of the team and the setting, others warn that these positives do not always translate into a uniformly positive experience for every resident or visitor.
If you were considering this facility, the reviews point to two clear messages. First, there is genuine potential for excellent, compassionate care - especially in the nursing team and the atmosphere created by some staff leaders. Second, there are concrete areas where improvement would make a substantial difference in family trust and resident experience: strengthening management communication, ensuring staff engagement and courteous interactions with families, and clarifying and coordinating post-discharge care, including in-home assistance with activities of daily living such as hair washing. With these improvements, it seems the facility could consistently deliver the quality of care many reviewers already feel is possible.
The Pavilion - Lebanon is an exceptional assisted living community located in Lebanon, TN. Our community offers a wide range of amenities and care services to ensure that our residents receive the highest level of support and comfort.
Residents at The Pavilion - Lebanon can take advantage of our beauty salon on-site, allowing them to conveniently access professional hair and nail services. Each apartment is equipped with cable or satellite TV, ensuring residents have access to their favorite shows and entertainment. For those who need transportation assistance, our community offers community-operated transportation for various needs including doctors' appointments.
Our computer center allows residents to stay connected with loved ones through email and social media platforms. Residents can also enjoy delicious meals in our dining room with restaurant-style dining. Special dietary restrictions are accommodated to meet individual needs.
To keep residents active and engaged, we offer a fitness room where they can participate in exercise programs tailored to their abilities. The gaming room provides a fun space for games and activities with fellow residents. Our small library caters to book lovers who enjoy reading.
Residents also have access to a beautiful outdoor garden where they can relax and enjoy nature. Daily housekeeping services ensure that apartments are kept clean and tidy. Move-in coordination is provided to assist new residents with a smooth transition into their new home.
For medical needs, our community offers transportation arrangements for non-medical purposes as well as transportation to doctors' appointments. A wellness center is available for residents seeking additional health-related resources.
Wi-Fi/high-speed internet is readily accessible throughout our community, allowing residents to stay connected online with family and friends.
In terms of care services, we provide 24-hour call system and supervision for the safety and security of our residents. Trained staff offer assistance with activities of daily living such as bathing, dressing, transfers, and meal preparation. Medication management is also provided to ensure timely administration of medications according to individual needs.
Mental wellness program aims at promoting emotional well-being and addressing any mental health concerns. Special dietary restrictions are catered to for those who have specific diet requirements.
Residents can enjoy a variety of activities such as fitness programs, resident-run activities, and scheduled daily activities. Planned day trips allow residents to explore nearby attractions. Our concierge services are available to assist with any needs or inquiries.
The surrounding area offers convenience with two cafes, six pharmacies, 28 physicians, 24 restaurants, two transportation options, six places of worship, and three hospitals located nearby.
At The Pavilion - Lebanon, we strive to create a warm and welcoming environment where residents can maintain their independence while receiving the care they need. Our community provides top-notch amenities and compassionate care services that ensure residents' well-being and satisfaction.
The Pavilion - Lebanon is located at 1406 Medical Center Drive, Lebanon, TN 37087 in Wilson County, Tennessee
The Pavilion - Lebanon on seniors.fyi includes 16 photos including images showing building, landscaping, architecture, interior, garden, windows, lighting, bathroom, and more.
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