Clarksville Manor Inc

Pros

• All of the staff have been wonderful.
• The food has been great.
• Jada and Ariana were loving and great toward her.
• The nurse showed she wanted the best for her.
• The therapy team is outstanding.
• Kalyn knows her stuff.
• Sonya from Social Services is incredibly helpful and kind.
• The Christmas party showed staff going above and beyond to include every resident.

Cons

• The food is crap.
• Some CNA workers do not want to do what you ask and complain.
• There were sugar ants all over the table and trash on the floor.
• They never gave him a shower or shaved him.
• The patients have to wait for everything; the techs were grumpy and seemed to dislike their jobs.
• They neglected my grandmother; she developed bed sores and passed away.
• There was a tarantula in her room and ants crawling on the walls.
• Her phone and emergency call button stayed unreachable.
• They left him in his bed all weekend and he ended up in the hospital after discharge.
• No return calls from any department; careline ignored the concerns.

Review

The collection of experiences shared about this facility presents a complex and uneven picture, with voices ranging from heartfelt gratitude to grave concern. Several families speak with warmth about the care their loved ones received, while others describe situations that are hard to reconcile with the duty of care expected in a nursing setting. Across the board, the threads of praise and warning intertwine, painting a facility that can feel both comforting and troubling depending on the day and the particular staff on duty.

Several accounts begin on a reassuring note. One husband's experience is described as almost uniformly positive: the staff are wonderful, the meals are good, and the resident is content. The caregiver notes that elderly care takes a true calling and urges the team to keep up the solid work. The sense of dedication permeates another story about a grandmother who recently transitioned from the hospital to the facility. Within about three weeks, she has encountered staff who are described as loving and attentive - specifically named are Jada and Ariana, who are said to have made her feel welcome and well cared for. The staff's genuine concern shines through in the reports of a nurse who appears to be actively working for the patient's best interests, and a reader who was initially skeptical of online reviews later found the impression favorable, with no immediate complaints.

Yet the picture is far from monochromatic. A recurring theme is that, while some staff members are praised for kindness and supportive behavior, other caregivers can feel overburdened or disengaged, leading to inconsistent experiences. One family notes that although many people are nice, some certified nursing assistants (CNAs) do not want to perform requested tasks and may complain, and they describe the food as less than satisfactory. There is a sentiment that initial delays and slow responses can improve with time, but not uniformly, as several mentions highlight slow starts followed by some improvement in service, with medications arriving on time and a variety of activities offered - though not every activity suits every resident.

More troubling accounts cut straight to concerns about neglect and safety. One family describes an extremely disturbing scenario involving their brother: evidence in the form of videos and pictures of him not being fed when he appeared weak and unable to see clearly, material that allegedly prompted concerns about the staff and calls to the state for review. They recount overheard yelling and disturbing language, a sense that the facility was not properly monitoring or protecting the patient, and attempts to communicate with social workers that yielded unsatisfactory results. The situation is framed as evidence of deeper systemic issues, culminating in the decision to transition to hospice and the heartbreaking reality that the brother passed away only hours after leaving the facility. The charges here are severe, describing a place that needs to be investigated from top to bottom, with the family explicitly urging others not to entrust a loved one to the same environment.

Other families share experiences that mix dissatisfaction with practical service gaps. A father's stay is characterized by cleanliness and hygiene problems - sugar ants on tables, trash on the floors, and a general sense that the patient was left unattended for extended periods. Rehabilitation care is described as insufficient, including a failure to provide basic personal care like showers and hair shaving, with a suggestion that staff were not always timely or supportive about appointments and mobility. The patient's transportation to appointments and the overall wait times for essential needs were also a source of frustration, and there is a sense that the care environment is crowded and the rooms feel cramped for dual occupancy. Communication appears to be a persistent weak point, with claims that calls to the careline or other departments went unanswered, leaving family members feeling ignored.

Despite these heavy concerns, there are unmistakable moments of praise that reappear across the narratives. Several accounts commend the therapy team for their competence and compassion, with particular admiration for individuals such as Kalyn, who is described as exceptionally knowledgeable, and Sonya from Social Services, who is described as helpful and kind. The front office is not overlooked, either; one reviewer notes that staff members from the front office make a point of visiting rooms and encouraging families to participate in events, highlighting a level of personal engagement that goes beyond routine care. Holiday gatherings are another positive thread - one family describes a Christmas visit where the staff went above and beyond to ensure every resident felt included and received a gift, and another recounts a holiday meal with the aunt, where the ambiance and staff kindness, including names like the food director Mrs. JJ and activity staff Maria, helped create a reassuring impression.

A few stories touch on the tension between care quality and operational or financial pressures. Some reviewers voice a distrust of the facility's incentives, suggesting that money may be prioritized over patient well-being, and they describe situations in which a patient felt pushed toward discharge before they were ready. In contrast, other members of the community emphasize the good faith and dedication of certain staff members who remain steadfast in their efforts to keep residents safe and engaged, even as they acknowledge the need for broader improvements across the organization.

In sum, the experiences conveyed in these reviews reveal a facility capable of warmth, attentiveness, and real therapeutic value, especially in the hands of certain therapists, nurses, and administrative staff who go the extra mile. At the same time, the narratives expose serious concerns about safety, hygiene, communication, and consistency in care. Several families recommend heightened oversight and accountability, urging quicker, clearer responses when concerns arise and a stronger emphasis on resident dignity and safety. Taken together, the stories suggest a facility with meaningful potential and dedicated staff, tempered by troubling episodes that underscore the urgent need for systemic improvements to ensure every resident receives reliable, compassionate, and comprehensive care.

This area of Clarksville, Tennessee, offers a convenient location with easy access to various healthcare providers, including neurologists, oncologists, and orthopedic specialists. Pharmacies are also nearby for easy access to medications. There are several dining options in the vicinity, ranging from fast food chains to sit-down restaurants. Nearby hospitals provide peace of mind in case of emergencies. Various places of worship cater to different spiritual needs within the community. Additionally, there are cafes for social gatherings and parks for outdoor activities such as walking and relaxation. Overall, this area provides a well-rounded living environment for seniors looking for convenience and amenities in Clarksville.

Physicians

• Affiliated Neurologists (0.2 miles)
• Abubucker, Shabeer Dr - Centerstone Associates (0.2 miles)
• Tennessee Oncology (0.3 miles)
• Premier Medical Group (0.3 miles)
• Gilbert Theodore Brandon (0.3 miles)
• Clarksville Pain Institute (0.3 miles)
• Tennessee Orthopaedic Alliance (TOA) - Clarksville (0.5 miles)

Pharmacies

• Warrens Apthecary (0.3 miles)
• Dixie Pharmacy (0.8 miles)
• Vanderbilt Health Clinic at Walgreens Clarksville (0.8 miles)
• Walgreens (0.9 miles)
• Sango Pharmacy (1.7 miles)
• Sango Pharmacy (3 miles)
• Town and Country Drugs (3.1 miles)

Restaurants

• Chick-Fil-A (0.4 miles)
• Hardee's (0.7 miles)
• Dos Margaritas (0.7 miles)
• The Choppin' Block (1.9 miles)
• Sonic Drive-In (1.9 miles)
• Ruby Tuesday (2.1 miles)
• Wendy's (2.2 miles)

Hospitals

• Grace Healthcare (0.6 miles)
• St Thomas Hospital (1.6 miles)
• Sierra Hospitality of Clarksville (2.5 miles)
• St Thomas Hospital (3.6 miles)

Places of Worship

• Grace Lutheran Church (1.2 miles)
• General Conference Of Seventh-Day Adventists (2.4 miles)
• Forest Street United Methodist Church (2.5 miles)
• Madison Street United Methodist Church (2.7 miles)
• Church of Christ-Student Center (2.8 miles)
• Sango United Methodist Church (4.9 miles)

Cafes

• Shipley Do-Nuts (1.7 miles)
• Cafe 931 (2.8 miles)
• Starbucks (3.6 miles)
• Lasaters Coffee & Tea (4.1 miles)
• Black Rifle Coffee Company (4.7 miles)

Parks

• Rotary Park (2.1 miles)
• Dunbar Cave State Natural Area (2.7 miles)
• Liberty Park (3 miles)
• Clarksville Greenway (4.8 miles)

Transportation

• Enterprise Rent-A-Car (3.6 miles)