Wexford Healthcare Center

Pros

• One family expressed gratitude for the excellent care their grandfather received at Wexford House, highlighting the love and support provided by the staff.
• A reviewer noted the outstanding therapy staff who helped their wife regain mobility quickly, with nursing staff also providing great care.
• Another family appreciated how well their mother was looked after at Concordia of Wexford, noting the staff's kindness and attentiveness.
• A different reviewer mentioned that the facilities offered various activities, games, and movies for residents, contributing to a pleasant experience.
• The caring nature of some staff members was recognized in multiple reviews, indicating that there are individuals genuinely committed to providing quality care for residents.

Cons

• The facility has been described as filthy, with dirty and old rooms filled with urine and neglectful care for residents.
• Staff members often complain about their jobs and are more focused on their phones than on patient care.
• Residents are frequently left unattended, with call buttons placed out of reach, leading to long waits for assistance.
• Medication administration is inconsistent, with residents not receiving necessary medications or regular baths.
• Communication from administration is poor, with families experiencing difficulty in reaching doctors or staff for updates on their loved ones' care.
• Complaints made by family members are often disregarded or met with disrespect from staff.
• Meals provided to residents are described as inadequate and unappetizing, often consisting of unhealthy options like potato chips and hot dogs.
• Residents endure significant loneliness and lack of stimulation due to minimal interaction or activities provided by the staff.
• Personal belongings, such as clothes, frequently go missing or get mixed up among patients.
• Overall, many reviewers felt that the facility prioritizes profit over the dignity and well-being of its residents.

Review

The reviews for Wexford House and its services reveal a stark divide in experiences, highlighting the challenges and frustrations faced by families placing their loved ones in long-term care facilities. Many reviewers expressed profound dissatisfaction with the level of care provided, painting a grim picture of neglect, inadequate staffing, and unkempt conditions.

One common thread among negative reviews is the facility's apparent failure to provide basic hygiene and assistance to residents. Families reported instances where their loved ones went days without showers or adequate attention to personal cleanliness. One particular reviewer noted that their mother-in-law was bathed only once in two weeks, despite persistent requests for better care. Such accounts paint a disturbing image of residents left unattended, leading to serious health concerns such as bedsores and infections from lack of proper hygiene. In many cases, it seemed like call buttons were deliberately placed out of reach, leaving residents unable to ask for help when they needed it most.

Moreover, communication—or rather the glaring lack thereof—became another significant issue raised by multiple reviewers. Families often felt isolated and unheard when seeking updates on their loved ones' care plans or medical statuses. Requests to speak with doctors or social workers frequently went unanswered; this left families in the dark while being charged exorbitant fees for subpar service. This widespread sense of frustration further exacerbated an already challenging situation for families trying to navigate the complexities of skilled nursing care.

The physical conditions within Wexford House also drew harsh criticism. Descriptions of filthy accommodations filled with unpleasant odors were common, with reports citing rooms that smelled overwhelmingly of urine and poor sanitation practices throughout the facility. Several individuals remarked on missing personal items and mismanagement regarding clothing belonging to residents—issues indicative not just of poor oversight but also a concerning lack of respect for patients’ belongings.

Despite these troubling accounts, there were some positive experiences shared as well. A few families recounted instances where staff members exhibited genuine compassion and provided quality therapy services, helping residents regain mobility or improve their overall well-being during rehabilitation periods. These contrasting experiences create confusion about the consistency and reliability of care at Wexford House.

While some reviewers offered heartfelt thanks for specific caregivers who provided exceptional support during tragic circumstances—caregivers who treated patients like family—the general consensus leans heavily towards recommending prospective residents look elsewhere when considering long-term care options. The pain experienced by families during this vulnerable time cannot be overstated; several reviews called for action against facilities deemed incompetent or unworthy.

In summary, while a minority found solace in positive interactions within Wexford House’s walls—a place that offered love and support amidst difficult times—the vast majority painted a dismal narrative marked by neglect, inadequate staffing levels, communication breakdowns, unsanitary conditions, and emotional distress for both patients and their families alike. For those seeking high-quality eldercare solutions today more than ever before understanding these stories may lead individuals toward facilities that put genuine kindness before profits—a critical element in ensuring dignity remains at the forefront of any healthcare environment dedicated to serving our aging population.

Pharmacies

• Walgreens (0.1 miles)
• Target Pharmacy (0.3 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.4 miles)
• Market District Pharmacy (3.1 miles)
• Rite Aid (3.2 miles)
• Walgreens (4.4 miles)

Restaurants

• Billy's Roadhouse (0.7 miles)
• McDonald's (1.6 miles)
• BJ's Restaurant & Brewhouse (1.6 miles)
• Handel's Homemade Ice Cream & Yogurt (1.6 miles)
• Dave & Buster's (2.9 miles)
• Pomodoro Pizzeria & Ristorante (3 miles)
• Taj Mahal (3 miles)

Physicians

• Allegheny Rheumatology (0.7 miles)
• North Pittsburgh Oral Surgery (1.3 miles)
• Children's Community Pediatrics - Wexford (2.4 miles)
• Beleza Plastic Surgery & Medi-Spa (3.4 miles)
• Laurel ENT & Allergy-Sam Matur (3.9 miles)
• Francis Costa Welsh & Stephen Associates In Dermatology (3.9 miles)
• Bellevue Pediatrics Associates (6.5 miles)

Cafes

• Panera Bread (1.8 miles)
• Starbucks (4.4 miles)
• Panera Bread (5.2 miles)
• Starbucks (6.6 miles)
• Convive Coffee Roastery (6.9 miles)
• Panera Bread (7.4 miles)

Theaters

• Cinemark North Hills And Xd (1.8 miles)
• Cranberry Cinemas (7.3 miles)

Hospitals

• UPMC Passavant (1.8 miles)
• Passavant Hospital Emergency Room (2 miles)
• Passavant Hospital (7.2 miles)
• UPMC Passavant - Cranberry (7.2 miles)

Parks

• North Park (2.2 miles)
• Blueberry Hill Park (3 miles)
• Avonworth Community Park (5.2 miles)
• Knob Hill Community Park (6.3 miles)
• Bayne Park (6.4 miles)
• Fern Hollow Nature Center (6.4 miles)
• Fall Run Park (6.4 miles)

Places of Worship

• Salem United Methodist Church (3.1 miles)
• St Richard's Church (5.2 miles)
• Bethlehem Lutheran Church (6 miles)
• Valencia Presbyterian Church (6.8 miles)