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3.8 from 113 reviews
5 stars
67
4 stars
9
3 stars
7
2 stars
5
1 stars
25
Overall Review of West Hills Health And Rehabilitation Center
common42 reviews mention this
Staff care and responsiveness
Residents and families repeatedly describe staff as kind, attentive, and supportive.
Across the reviews, many visitors highlight the staffâs friendliness and support, including nurses, aides, and front-desk teams. Several people say caregivers were helpful with day-to-day needs, answered questions, and made residents feel comfortable. A number of reviewers also describe specific staff members as especially caring or knowledgeable about residentsâ conditions.
caveat21 reviews mention this
Cleanliness and odors vary
Cleanliness appears inconsistent, with multiple reviews citing odors or poor upkeep.
Some reviews emphasize a clean facility and mention no strong odors, along with generally well-kept spaces. Other reviewers describe unpleasant smells in hallways and rooms, including urine or feces odor, and some mention residents being in unsanitary conditions. Several comments also point to maintenance and housekeeping gaps that affected the overall environment.
caveat7 reviews mention this
Call-light and aide follow-through
A portion of reviews describe slow help and missed call-light needs.
A subset of residents and families report delays when waiting for assistance, such as not getting timely help for bathroom needs or other care tasks. Some reviewers describe difficulty finding an aide, along with concerns about staffing levels or staff being unavailable. These issues are paired with accounts of residents staying wet or uncomfortable for extended periods.
caveat6 reviews mention this
Food quality and temperature issues
Food complaints focus on quality and meals arriving cold.
A few reviews are positive, noting that meals looked good or that residents had no complaints. But other families describe food as cold or poor, and at least one review says meals were consistently late. Some reviewers tie these concerns to the dining experience on the skilled nursing side.
caveat6 reviews mention this
Older rooms and repair concerns
Several reviews call out outdated rooms and maintenance problems.
Some reviewers describe rooms as clean and acceptable, but multiple others say the facility feels run down or outdated. Complaints include old furniture, the need for serious renovation, and rooms described as dirty or in disrepair. A few reviews also mention room layout limitations and concerns about how the space affects comfort.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
150 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Pittsburgh International (2 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Located in Coraopolis, Pennsylvania, this neighborhood offers a variety of amenities and services that cater to seniors. With multiple restaurants nearby such as Chipotle Mexican Grill, Bob Evans, and Primanti Brothers Moon Twp, there are plenty of dining options to choose from. Additionally, pharmacies like Walgreens and Rite Aid are conveniently located for any medical needs. For leisure activities, cafes like Starbucks and Panera Bread provide a cozy atmosphere for socializing or enjoying a good book. The proximity to Pittsburgh International Airport ensures easy travel access for visiting family or going on trips. Medical facilities such as Upmc-Ccp Moon and Greater Pittsburgh Orthopaedic Associates are within a short distance, offering quality healthcare services. Parks like Fern Hollow Nature Center and Raccoon Creek State Park provide opportunities for outdoor recreation and relaxation. Places of worship and theaters are also easily accessible, making this neighborhood a well-rounded choice for senior living in Coraopolis.
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West Hills Health And Rehabilitation Center photos
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