One Hospital Way, Butler, PA 16001
For more information about senior living options: (844) 490-3973
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The doctors were terrific and highly attentive, with Tony Maalouf as the primary surgeon, and they were good communicators. The nurses were kind and professional, and they consistently explained the purposes of the medications. The 97-year-old mother said the staff were wonderful. The nurses at 3N are friendly. They would return to this hospital.
They called the health system the worst experience they've had, with no colonoscopy prep instructions and hours of redirection. They described the hospital as unorganized, inefficient, and chaotic, with long wait times and negative attitudes. They reported that the MRI staff blew three veins and blamed the patient for being hard to stick. They claimed Dr. Kim provided no treatment for opiate withdrawal and refused to prescribe a benzodiazepine. They described outpatient lab staff as unprofessional and rude, sticking needles without gentleness and not checking if the patient was okay. They noted a five-hour ER wait where the patient was not seen. They recounted a nurse named Jen who allegedly abused the patient, refused bathroom access for two and a half hours, and resisted adjusting equipment for their needs. They criticized hospital accessibility and design, stating entrances close early and staff wouldn't assist someone with a walker and oxygen.Across the set of experiences described, the arena is a single hospital system that, for many patients, feels like a volatile mix of moments of genuine care and long stretches of disorganization, frustration, and fear. Several reviewers recount being scheduled for procedures only to encounter a cascade of miscommunications and empty promises. One patient was slated for a colonoscopy, given the medication, but left with no instructions on how to prepare. After an hour of being shuffled from person to person, the calls produced no real guidance, and with the procedure 12 hours away, trust collapsed. "If I could give 0 stars I would," one person wrote, describing the sense that the health system can send you home even when you are in real pain. The impression was repeatedly that the system is unintentionally punitive, slow to respond, and insufficiently coordinated to support patients who are already anxious or wary about their health.
Another thread running through the accounts is the experience of invasive tests and procedures done under pressure but with poor bedside communication. A patient who underwent MRI described an almost comical but deeply frustrating churn of missteps: "Blew three veins, didn't listen to my advice on where to stick me, because I'm a hard stick." The team was perceived as rude, and the patients felt blamed for circumstances beyond their control. In these moments, the procedural environment - where sensitivity to patient discomfort should be paramount - felt far more punitive than comforting.
The most pointed critiques focus on the broader system's approach to pain, addiction, and mental health. One reviewer painted a stark picture of how care for those struggling with addiction or withdrawal can be mishandled. They described an experience in which opiate withdrawal was treated with a dismissive posture - no real treatment offered, and a sense that toughing it out was the only option. The same voice argued that the hospital's overall incentives and policies appear to reward the appearance of care (or the ability to bill) rather than patient recovery, citing a costly stay and a cascade of frustrations about access to better pharmacological management. The sentiment is that doctors may not address root causes like depression and anxiety, and that it can feel as though the system is more interested in paperwork and revenue than in effective, compassionate care. Despite the grievance, the reviewer did acknowledge some positives among the personnel: "3N staff are great," with nurses described as friendly, even if doctors rarely prescribe what the patient most hopes for.
Interwoven with these criticisms are bright spots where care did shine. A separate review centers on a family member who had surgery and recovery under a specific surgeon - Tony Maalouf - where the doctors were "terrific, attentive, and good communicators," and the nurses were described as nice and responsive. The patient's mother reportedly heard, repeatedly, from staff that they were appreciated, with the family's overall experience culminating in expressions of gratitude for the care they did receive. This juxtaposition - capable, compassionate bedside manners in one corner of care against systemic delays and poor communication in another - highlights the variability within the same health system.
A recurring theme is the sense of a hospital that feels overwhelmed and under-resourced, with wait times, bureaucracy, and a perception of indifferent management contributing to a hostile overall climate. Reviewers label the facility as "unorganized, inefficient and chaotic," dealing with a population it cannot reliably pace or support. The emotional load on patients is exacerbated by experiences of long ER waits, poor side-effect disclosures from medications, and troubling incidents of mistreatment or neglect from staff. One account describes an ER stay where the good was reasonable explanations of medications, but the bad included a pattern of not informing patients about potential side effects, a dangerous oversight in patient safety. There was also a troubling retelling of a nurse described as domineering who reminded everyone she was head nurse - and who allegedly refused to allow restroom use or to adapt care to the patient's needs for several hours. The patient also highlighted billing friction and legal threats as part of the aftermath, painting a picture of a system that can escalate conflict rather than resolve it.
Accessibility and campus navigation add another layer to the grievances. Reviewers described entrances that close early, forcing patients to use the emergency department as their only route in during inclement weather, and stairs that feel poorly designed for real-world mobility. The lack of clear pathways and the supposed insistence on wheelchairs as a gatekeeping tool for basic mobility assistance - such as helping a recovering family member up stairs - deepens the impression of a system that does not consistently accommodate people with disabilities or acute stress. The maps and signage were called out as unhelpful, compounding the difficulty of moving through an already stressful environment.
In sum, the collective voice of these accounts is a complex portrait of a health system that can deliver moments of high-quality, human care and yet be plagued by disorganization, communication failures, and infrastructural shortcomings. Some patients describe genuine acts of kindness and professional competence from nurses and some doctors, especially in specific units or with particular staff, while others recount long waits, miscommunications, and a sense that systemic issues - resource constraints, policy hurdles, and a lack of coordinated care - frustrate even the most well-intentioned clinicians. The spectrum - from empathetic, capable bedside care to chaotic, frustrating, and sometimes unsafe experiences - leaves readers with a clear impression: improvements in accessibility, transparency, and continuity of care are essential if the system is to earn back trust and ensure that every patient can receive timely, respectful, and effective treatment.
25 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Butler Memorial Hosp Tcf in Butler, PA is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents.
The community provides fully furnished accommodations with cable or satellite TV, a kitchenette, telephone, and Wi-Fi/high-speed internet access. Residents can enjoy the beautiful outdoor spaces and gardens as well as the restaurant-style dining options offered on-site. There is also a small library for those who enjoy reading.
Care services at Butler Memorial Hosp Tcf include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The staff also provides medication management and follows special dietary restrictions including diabetes diets. Mental wellness programs are available to support the emotional health of the residents.
Residents have plenty of opportunities for social engagement through resident-run activities and scheduled daily activities organized within the community. Additionally, there are numerous amenities and services near the facility to provide convenience and accessibility for residents. This includes two cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals nearby. Transportation services are also available to assist residents in accessing these amenities or attending appointments.
Overall, Butler Memorial Hosp Tcf in Butler, PA offers a comfortable and supportive environment where seniors can receive personalized care while enjoying a range of amenities and access to local services for convenience and engagement in their daily lives.
Butler Memorial Hosp Tcf is located at One Hospital Way, Butler, PA 16001 in Butler County, Pennsylvania
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