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2.9 from 28 reviews
5 stars
12
4 stars
1
3 stars
1
2 stars
0
1 stars
14
Overall Review of Avamere Rehabilitation Of Newport
common9 reviews mention this
Care team often described as kind
Many residents and families describe a caring, helpful care team.
Several reviewers praise the staff for kindness and for going out of their way to keep residents comfortable. Cleanliness and a supportive day-to-day experience come up alongside those comments. In one review, a family member also describes being grateful for consistent love and respect as the resident transitioned to a hospice wing.
common3 reviews mention this
Dining quality and food choices
Dining stands out in reviews, including food that matches preferences and diets.
Some reviewers highlight how meals were handled, including staff helping residents pick what they want for the next day. Vegetarian meals are mentioned positively by a family member. Others also describe the food as very good during their short stay.
caveat3 reviews mention this
Communication problems reported
A number of reviewers report problems getting accurate answers by phone.
Some families say calls were hung up on or the information provided was incorrect. One reviewer describes being told a patient was fine before later learning details that didnāt match the earlier update. Another comment says it was difficult to reach someone to talk about how a loved one was doing.
caveat2 reviews mention this
Odor and cleanliness concerns
A few reviews raise serious concerns about smells and cleanliness.
While some people mention the facility being clean, other reviewers describe strong urine-related odors. In one account, a family member also links the smell to concerns about staffing hours being reduced or the facility preparing to close.
caveat6 reviews mention this
Neglect and staffing worries
Several reviewers express concern about inadequate or unsafe care.
Multiple critical reviews describe residentsā needs not being addressed, including reports that staff did not respond when symptoms were severe. Others describe overworked and understaffed conditions, along with not spending quality time with residents. There are also complaints about medication handling and about residents declining while under care.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Avamere Rehabilitation Of Newport on seniors.fyi includes 20 photos including images showing landscaping, interior, windows, building, office, outdoors, exterior, healthcare, and more.
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