Marquis Care at Plum Ridge

Pros

• The reviewers describe Plum Ridge as providing excellent treatment with great physical and occupational therapy.
• They call Plum Ridge a great place where residents are taken care of and concerns are listened to.
• The staff are described as tireless and genuinely caring about the residents.
• Several reviewers say they would highly recommend Plum Ridge as a rehab facility.
• Wound care and overall care at Plum Ridge are praised as excellent.
• At least one reviewer notes that the food is surprisingly good.
• Long-term residents reportedly receive wonderful care.

Cons

• They were served lunch that did not match what he ordered and he did not like it.
• The food is consistently awful - overcooked, tasteless, and mostly frozen.
• Staff frequently do not respond promptly to call buttons, sometimes taking over an hour.
• The facility's upper management appears subpar and uncaring toward residents' needs.
• They left her dirty and did not teach her how to manage the colostomy bag, sending her home with a bag that leaked.
• They are understaffed, causing delays in basic care and assistance.
• The bed is terribly uncomfortable.
• Not enough attention to medical needs; nurses/doctors are slow to respond and visits are inconsistent.
• The discharge process was negligent, with a patient leaving without proper care or supplies.

Review

Experiences at Plum Ridge rehab facility in Klamath Falls show a wide spectrum of care, with some patients and families praising certain aspects while others recount troubling gaps. Several reviews highlight strong points in therapy services and certain staff interactions, but these praise notes sit alongside persistent and sometimes severe complaints about meals, acute staffing shortages, discharge practices, and administrative accountability. Taken together, the anecdotes sketch a picture of a facility that can deliver excellent rehab in the right moments, yet struggles to consistently meet basic needs across the board.

On the positive side, multiple reviewers commend the rehabilitation staff, especially in physical and occupational therapy. One patient stated they have been there since July 3 and have received excellent treatment, with physical therapists who push patients to improve and occupational therapists who help ensure patients can care for themselves after discharge. Others emphasized that the majority of staff are helpful and friendly, and several families specifically noted meaningful, ongoing support from the therapy team. In some cases, even when other aspects of care faltered, the rehab therapies were described as a bright spot, and one reviewer lauded wound care and the overall care as commendable during a multi-week stay.

Yet the praise for therapists and certain staff is tempered by broad and often scathing critiques of food, staffing, and bedside care. Food quality consistently emerges as a major point of contention. Reviewers describe meals as overcooked, tasteless, and frequently made from frozen ingredients, with vegetables cooked to mush. One patient even detailed a troubling experience where the lunch served did not match what was ordered, leaving them with something that resembled bell peppers and meat and prompting a family member to bring in a meal themselves. Others compare Plum Ridge unfavorably to hospital food, noting that even a local hospital (Sky Lakes) apparently provided better meals. There are also urgent, ongoing complaints about digestive issues linked to the food, with at least one review alleging persistent stomach problems and a suspicion of possible C-diff testing due to ongoing symptoms.

Staff responsiveness and overall care delivery appear to be another major area of concern. Several accounts describe chronic understaffing and slow response times to call buttons, with reports of waits of 30 minutes to an hour for assistance. One reviewer mentioned swelling in the legs being left untreated for two days until they pressed for compression stockings, while others complained that nurses or aides often failed to show up, or that requests were met with irritation rather than help. The sense conveyed is that while the most friendly staff are identifying care gaps, the burden on the remaining team leads to inconsistent, uneven levels of attention to patients' daily needs.

Discharge planning and post-hospital transitions also surface as problematic in these reviews. A particularly alarming set of anecdotes describes inadequate training and support around colostomy care and bathroom needs. One reviewer wrote about being sent home with a colostomy bag that had been attached for two weeks, leading to leakage and a realization only after consulting an ostomy nurse that a bag should not have remained in place that long. Diaper use and incomplete instructions were also mentioned, with a family noting that their mother left the facility needing 24/7 diaper support and that the transition home required family members to fill in gaps they felt should have been addressed by the facility. In another case, a patient was discharged with insufficient help to manage personal hygiene and toilet needs, culminating in a sense that discharge planning did not adequately prepare them for life outside the facility.

Beyond the day-to-day care issues, some reviews touch on broader concerns about accountability and governance. A number of comments voice frustration with management and systemic problems, including calls for lawsuits and increased oversight to hold staff accountable for neglect. One reader explicitly invites legal action, arguing that there should be accountability for neglect and poor discharge outcomes. There are also remarks about financial responsibility for work-related injuries, with one couple reporting that their husband's medical bills were not paid promptly, eventually entering collection and prompting plans to seek legal recourse. These remarks underscore a disquiet about how the facility handles both clinical and administrative obligations.

Amid the mix of resentment and praise, a few personal stories stand out for their warmth and consistency. Some families recount years of generally positive experiences, noting that their loved ones received attentive care, good communication with staff, and reliable support for OT and PT needs. A parent and a spouse both described scenarios in which staff went out of their way to accommodate timing and special needs, and another reviewer acknowledged that the staff "work tirelessly" to meet residents' needs, even if there are zones of friction. There are also mentions of specific individuals who provided exceptional care in certain moments, suggesting that Plum Ridge can deliver compassionate and capable support when the stars align.

Overall, the collection of experiences presents Plum Ridge as a facility of contrasts. For every account of dedicated therapy teams, friendly aides, and effective wound care, there are parallel reports of inadequate meal quality, slow or insufficient staffing, subpar bedside care, and discharge mishaps that leave patients and families shaken. The reviews consistently emphasize a desire for improved consistency, better communication, and more reliable staffing to ensure that both the therapeutic gains and daily living needs are met with the same level of attention. For families weighing options, the narrative is clear: Plum Ridge has the potential to provide meaningful rehabilitation and supportive therapy, but prospective residents and their loved ones should be prepared for variability in the dining experience, staffing responsiveness, and discharge outcomes.

This area of Klamath Falls, Oregon, is a convenient and bustling neighborhood with a variety of amenities nearby. With several medical facilities such as Sky Lakes General Surgery and Dermatology Clinic, as well as the Sky Lakes Medical Center, seniors can easily access healthcare services. The neighborhood also offers a range of dining options including Toro Loco Mexican Restaurant and Chef Liu's for those looking to enjoy a meal out. For entertainment, Pelican Cinemas and Brevada Brewhouse provide opportunities for leisure activities. Additionally, there are several places of worship close by for those seeking spiritual fulfillment. Overall, this vibrant neighborhood offers seniors a mix of medical care, dining options, entertainment venues, and places of worship in close proximity.

Physicians

• Sky Lakes General Surgery (0.1 miles)
• Sky Lakes Dermatology Clinic (0.1 miles)
• Klamath Orthopedic Cli (0.1 miles)
• Applewood Women's Center (0.1 miles)
• Klamath Family Practice Center PC (0.1 miles)
• Sky Lakes Cancer Treatment Center (0.2 miles)
• Children's Clinic of Klamath (0.2 miles)

Hospitals

• Sky Lakes Medical Center (0.1 miles)

Restaurants

• Toro Loco Mexican Restaurant (0.4 miles)
• Taco Time (0.4 miles)
• Burger King (0.4 miles)
• Chef Liu's (0.4 miles)
• McDonald's (0.4 miles)
• Subway (0.8 miles)
• The Clubhouse (1.2 miles)

Transportation

• Enterprise Rent-A-Car (0.4 miles)
• Rc Bolt (1.8 miles)
• Budget Rent A Car (1.9 miles)
• Amtrak (2 miles)
• Alamo (2.6 miles)

Theaters

• Pelican Cinemas (0.6 miles)

Cafes

• Brevada Brewhouse (0.7 miles)
• Gathering Grounds Roastery (1.8 miles)
• Dutch Bros Coffee (2 miles)
• Nibbley's Cafe (3 miles)
• Starbucks (3.4 miles)

Parks

• Fairview Park (1.1 miles)
• Putnams Point (1.6 miles)
• Moore Park (1.9 miles)
• Veteran's Park (2.3 miles)

Places of Worship

• Klamath Lutheran Church-Elca (1.5 miles)
• Wels (1.7 miles)
• United Pentecostal Church (1.7 miles)
• Methodist Church First United (1.7 miles)
• Life Recovery Network (1.7 miles)
• Free Will Church Of God In Christ For All Nations (2 miles)
• Earl Faunce (2 miles)

Pharmacies

• Rite Aid (3.1 miles)
• Balin's Tower Drug & Gifts (3.1 miles)