Cedarcrest Care Center in Broken Arrow, OK

Pros

• The Cedarcrest staff deeply care for their residents and communicate with families extraordinarily.
• The facility is clean and residents are very well cared for.
• The staff are friendly, professional, and compassionate.
• The facility offers engaging activities and amenities, including a beauty salon and nail care.
• The staff provide attentive care and help residents regain strength through physical therapy and walking support.
• The environment is well kept, safe, and orderly, with courteous, helpful staff.
• The rooms are clean, odor-free, and transitions for new residents are easy.

Cons

• The deaf nurse on the evening shift is rude and doesn’t seem to like her job, and she was rough with the aunt, treating her less than human.
• They don’t care about their patients like they should.
• They were lazy, not helping, and left the mother-in-law laying there for days alone.
• The care of the patients is almost non-existent; they leave people to lie in their own urine and feces for hours on end, and upper management allows CNAs to do whatever they want with no repercussions.
• When a complaint is made, they don’t call or help in any way.

Review

Cedarcrest Care Center in Broken Arrow is best suited for families that value a warm, intimate, small-community atmosphere where staff genuinely cares and keeps families informed. The facility tends to appeal to residents who benefit from regular social activities, accessible physical therapy, and hands-on attention from caregivers who know them by name. For families seeking clear, ongoing communication about daily needs and progress, Cedarcrest offers a practical, person-centered environment rather than a polished, corporate campus. This option works well when the priority is daily engagement, routine, and a sense of security over upscale amenities.

Those who should consider alternatives are residents with highly complex medical needs requiring constant, highly supervised oversight, or families demanding uniform staff performance across shifts. Several reviews flag uneven care quality, with some staff members described as rough or dismissive and instances of neglect or cleanliness concerns. Prospective residents who expect modern renovations, larger rooms, or consistently strict accountability may find Cedarcrest less aligned with those preferences. In short, it’s worth comparing with other options if top-to-bottom consistency or the most up-to-date facility standards are non-negotiable criteria.

On the upside, Cedarcrest earns strong praise for the heart of its operation: compassionate, attentive staff, solid medical attention, and a robust activity calendar. Several reviews highlight a skilled activities director, opportunities for social engagement, and accessible therapies that support walking and strength, plus the ability to arrange regular family involvement and even services like a beauty salon. The building’s cleanliness and the small-community feel also contribute to a sense of safety and dignity for residents. For families prioritizing meaningful daily routines, these positives can translate into better mood, greater participation, and noticeable functional gains.

Yet, the downsides cannot be ignored. Reports of rough handling, laziness, or neglect on some shifts illuminate a capability gap in day-to-day consistency. Complaints about slow or incomplete responses to concerns, occasional lapses in cleanliness, and perceived lapses in accountability at higher levels underscore a risk in relying on a single shift or caregiver team. The contrast between overwhelmingly favorable testimonials and harsher critiques suggests that experiences can vary widely by staff, shift, and supervisor, and that care quality may drift without vigilant oversight. The older building and limited closet space are minor but valid drawbacks for residents seeking more modern accommodations.

These strengths can offset the risks when families engage actively and set clear expectations. The best fit appears to be a resident who benefits from routine, social programming, and rehab-oriented care, with a family willing to stay involved and monitor day-to-day care. To seriously mitigate variability, prospective residents should verify current staffing levels, CNA-to-resident ratios, and how concerns are escalated and tracked. Ask about recent care plans, how hospice or palliative needs are coordinated, and what training exists around de-escalation, dignity, and immediate problem resolution. A candid tour focused on odor, cleanliness, safety features, and staff responsiveness will reveal whether the practical positives align with daily realities.

In the final assessment, Cedarcrest Care Center offers a practical, home-like option for families prioritizing warmth, communication, and an active daily rhythm, tempered by a clear awareness of variability in care quality. It is not the pick for those seeking flawless consistency or the most modern aesthetic, but it can be an excellent match for residents who thrive with attentive, engaged staff and a strong activity program when a family stays actively involved. For families weighing options, Cedarcrest deserves comparison against facilities with more uniform reputations and firmer accountability structures. The decisive step is a thorough, hands-on tour with pointed questions about staffing stability, daily routines, and the facility’s plan to address any concerns promptly.

Restaurants

• Taco Bell (0.4 miles)
• KFC (0.4 miles)
• White River Fish Market (0.5 miles)
• IHOP (0.7 miles)
• Raising Cane's Chicken Fingers (0.7 miles)
• Santa Fe Cattle (0.7 miles)
• Chili's Grill & Bar (0.7 miles)

Places of Worship

• Full Gospel Mission Church (0.5 miles)
• Life Church - Broken Arrow Campus (0.9 miles)
• Aspen Park Baptist Church (4.1 miles)
• Life.Church South Broken Arrow (4.3 miles)
• Grace Free Will Baptist Church (5.3 miles)

Pharmacies

• Reasor's Foods (0.6 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• Family Meds Inc. (2.3 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.8 miles)

Theaters

• Cinemark Broken Arrow (0.6 miles)
• Cinemark Tulsa (4.7 miles)

Physicians

• James R Campbell (1.4 miles)
• Anklesaria GM MD (1.5 miles)
• Crestcare Family Medicine (1.5 miles)
• Broken Arrow Family Clinic (1.6 miles)
• Pain Management Of Oklahoma (1.7 miles)
• James F Owens DDS (2 miles)
• Pediatrics Plus (2.1 miles)

Hospitals

• St John Broken Arrow (2.2 miles)
• St Francis Hospital (2.6 miles)
• Southwestern Regional Medical Center (5.1 miles)

Parks

• Broken Arrow Parks (2.9 miles)
• Leisure Park (3.7 miles)
• Playground In Ressaince Park (4.4 miles)
• Leake Park (6.6 miles)

Transportation

• U-Haul Moving & Storage (3.1 miles)

Cafes

• Cha Bubble Tea (6.2 miles)