3121 Glanzman Road, Toledo, OH 43614
For more information about senior living options: (844) 490-3973
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Concord Care Center is widely regarded as one of the best places to care for loved ones in Toledo, thanks to its excellent leadership and caring staff. The staff are skilled at de-escalation and keeping residents calm. The activity director keeps residents happy with snacks and engaging activities that make them feel productive. Ms. Melissa is an amazing nurse - attentive, caring, proactive, and a strong resident advocate. The staff are very good people who consistently show kindness and dedication to residents. The quality of care at Concord Care Center is excellent.
Calls go unanswered day after day. The laundry was always losing clothes and ruined many of his name-brand hoodies with bleach. There were no activities. The nurses would forget to order medications when he was getting low. His discharge took all day because the social worker doesn't do anything. It was described as the worst case of incompetence. They refuse to have a grievance process for patients. Personal laundry was delayed for two weeks. Calls are often not answered and callers are hung up on. Some nurses have terrible attitudes toward patient care and visitors. If you care about your loved ones, do not send them here; they treated my mother horrendously. The facility is dirty and the staff is rude. The place needs major remodeling and cleaning. Rude, uncaring staff. They should shut this place down.Concord Care Center in Toledo draws a broad range of opinions from those who have personally interacted with the facility. On the one hand, many commenters praise the leadership and the care-forward culture they encounter there. They describe a place where the administration and the caregiving team genuinely try to look after residents, with staff who appear to care deeply about their work and the people they serve. A recurring theme among the more positive voices is that the people - the staff and the residents - make the place feel special despite not having a polished, upscale appearance. For families and residents who value compassion and personal attention, Concord is portrayed as a place that can meet emotional and daily needs, often with a warmth that shines through even when physical surroundings are less than perfect.
A number of reviews center on specific staff members who left a strong impression. One resident's sister highlights an excellent experience with a particular nurse, Ms. Melissa, describing her as attentive, caring, proactive, and a strong resident advocate. The praise for Ms. Melissa is echoed by others who commend the staff for de-escalating tense moments and keeping residents calm, underscoring a culture of hands-on, personable care. The activity director also earns high marks for keeping residents engaged and happy, with snacks mentioned as a highlight of the day and activities designed to help residents feel productive and involved. In these testimonies, Concord is not just a place where people live; it is a community where caregivers strive to support both the emotional and daily-life aspects of aging or illness.
Yet, alongside the praise, there are persistent criticisms that paint a more challenging picture. Several reviews recount experiences that left families frustrated and wary. Common complaints include problems with laundry - lost items, items damaged by bleach, and a lack of timely or reliable access to personal belongings. Some reviewers report prolonged discharge processes, delays in medication management, and a social worker whose responsiveness and effectiveness did not meet expectations. There are even statements expressing a lack of a formal grievance process, which amplifies concerns about accountability and follow-through when problems arise. In several strong critiques, reviewers say they would not recommend Concord, citing a combination of operational inefficiencies and inconsistent care.
Communication emerges as a particularly thorny issue in many accounts. Multiple reviewers describe calls that go unanswered or end with long holds, sometimes followed by an abrupt disconnect. Some experiences include being hung up on or left waiting without acknowledgment, which compounds the frustration of trying to reach family members or obtain information about a loved one. The sentiment "no stars" or "no way a business should be run like this" appears in several reviews, signaling widespread concern about accessibility and responsiveness on the administrative side. While there are compliments about the quality of care from certain staff members, others point to attitudes they perceived as rude or uncaring, particularly among some nurses, and emphasize that problems in communication and management significantly color the overall experience.
The scale of criticism extends to comments about the facility's environment and staffing levels. Reviews describe the building as outdated or in need of remodeling and thorough cleaning, which some readers interpret as indicative of deeper systemic neglect. Some reviewers acknowledge the presence of good intentions among workers and the devotion of caregivers while attributing the broader difficulties to resource constraints, staffing shortages, and limited support for the staff who are on duty. A few even refer to the facility as dirty or poorly maintained, with specific anecdotes about individual nurses who appeared disengaged. The overarching message in these critiques is that even when the care philosophy is compassionate, the operational realities - overworked staff, limited resources, and insufficient administrative capacity - can undermine residents' day-to-day experiences.
Safety and behavioral concerns also appear in several narratives. Some reviewers describe residents with mental health needs who require careful handling, with one account mentioning violent behaviors and the implication that the facility is not designed as rehab but rather faces challenges typical of environments that must manage complex care needs. A few respondents express worries about how such dynamics are managed, including references to outside systems (like state hospitals) in the context of complex care scenarios. These remarks add a cautionary note about the types of cases Concord may be handling at any given time and the potential strain on staff and processes.
Taken together, the impressions about Concord Care Center reveal a facility that embodies two potent truths: the care and compassion of the people who work there can create meaningful, positive experiences for residents and families; and, at the same time, systemic issues - ranging from communication and grievance handling to staffing and facility upkeep - can significantly color the overall impression. The stories suggest that when the staff are supported and engaged, and when leadership is proactive about addressing concerns, Concord can feel like a nurturing home where residents are valued. Conversely, when communication falters, items go missing or are damaged, or operational pressures overwhelm the team, the experience can deteriorate quickly, leaving families doubtful about the level of service and the reliability of care.
For anyone considering Concord Care Center, the takeaway is nuanced. There are highly encouraging examples of compassionate care, advocacy, and community within the walls, especially from staff members who go above and beyond. Yet there are also clear warning signs about responsiveness, administrative efficiency, and the physical upkeep of the facility. Prospective families and residents might benefit from asking pointed questions about grievance procedures, staff-to-patient ratios, laundry management, medication ordering processes, and efforts to maintain a clean and safe environment. Visiting the center with questions in hand and observing how staff interact with residents can help gauge whether Concord's strengths - caring, personal attention, and a supportive community - align with the needs and priorities of a given loved one.
84 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Toledo Express (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Concord Care Center of Toledo is an assisted living community located in Toledo, OH. Our goal is to provide a comfortable and supportive environment for our residents while promoting independence and wellness.
Our community offers a wide range of amenities to enhance the living experience. Residents can enjoy the convenience of an on-site beauty salon, cable or satellite TV, and access to our computer center. Our dining room provides restaurant-style dining with delicious meals prepared by our skilled kitchen staff. For recreation and relaxation, we have a fitness room, gaming room, small library, and outdoor space for residents to enjoy.
We understand the importance of maintaining a healthy lifestyle, which is why our care services include assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff is available 24/7 to ensure the safety and well-being of our residents. We also offer medication management and special dietary restrictions to meet individual needs.
At Concord Care Center of Toledo, we believe in promoting social engagement and mental wellness. We offer concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities for residents to participate in and stay active.
Our community is conveniently located near various amenities that enrich the lives of our residents. There are cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship nearby for easy access.
If you or your loved one are looking for an assisted living community that prioritizes comfort, support, and engaging activities in a convenient location in Toledo, come visit Concord Care Center of Toledo today.
Concord Care Center Of Toledo is located at 3121 Glanzman Road, Toledo, OH 43614 in Lucas County, Ohio
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