Altercare Transitional Care Of The Western Reserve

Pros

• The father loved the staff, rooms, and therapists at the facility.
• The administration and nursing staff kept the family well-informed and promptly addressed their questions or concerns.
• The newer facility offers nice and comfortable rooms with private baths.
• The therapy staff provided excellent care, helping the mother progress from being bedridden to walking independently.
• Overall, the mother received good care during her stay at the facility, and the family would highly recommend it.

Cons

• The facility prioritizes profit over patient care, accepting patients without assessing their needs.
• Families are informed last minute to pick up patients, disrupting necessary care and therapy.
• Residents receive minimal attention, with dirty rooms and bedding frequently uncleaned.
• There is poor communication among aides, nursing staff, and doctors.
• Cleaning services are inadequate, with rooms not cleaned daily despite requests.
• Medications are often delayed for hours and meals provided do not match orders or dietary needs.
• Many staff members appear indifferent to patient care and well-being.

Review

The experiences of families with various rehabilitation facilities reveal a stark contrast in care quality, staff responsiveness, and overall patient satisfaction. One poignant review highlights an alarming incident involving the abrupt discharge of a patient due to inadequate preparation by the facility. The family received an unexpected call on a Friday night asking them to pick up their loved one without sufficient understanding of his medical needs or the facility's local capabilities. This lack of foresight not only jeopardized the patient's chance for essential physical therapy but also placed undue stress on the family, who had to travel over two hours to comply with the request. By the time they arrived, emergency medical technicians (EMTs) were already en route to take him to the ER, showcasing the facility’s unwillingness to take responsibility for their patient’s continuity of care.

In stark contrast, another reviewer shared a positive experience during the COVID-19 pandemic at a different facility. They expressed sincere gratitude for how well their father was treated while "quarantined" inside. The calm and supportive environment allowed for effective communication between administration and nursing staff, ensuring that questions or concerns were promptly addressed. The reviewer noted that their father enjoyed interacting with the staff and therapists, affirming that despite pandemic restrictions, he received adequate attention and care.

However, not all reviews reflected such favorable experiences. Another account described disarray within one particular establishment where cleanliness appeared neglected and resident care fell short. Though initially deceived by its aesthetically pleasing exterior—prompting sentiments like “what a lovely place”—the reviewer found that once inside, residents faced minimal attention from staff members. They reported dirty rooms with unclean floors and filthy bedding remaining unattended regularly, raising serious concerns about hygiene standards vital for vulnerable populations like seniors.

Even further compounding these issues was poor communication among aides, nursing staff, and physicians that resulted in confusion regarding medications and other basic necessities—such as towels or washcloths—which were simply absent from patients’ rooms. This lack of organization severely undermined caregivers' efforts when it came to promoting patient wellness while instilling doubt in family members about consistent oversight at this facility.

Some reviewers struck a balance between recognizing specific commendable aspects while still addressing glaring deficiencies within certain institutions. One individual mentioned that despite facing major issues with room cleanliness and inadequate staffing practices at their mother's current rehabilitation site, some nurses and aides did exhibit genuine care—particularly mentioning one rehab specialist who made a significant positive impact on her father's journey towards recovery. This acknowledgment reflects how dedicated individuals can shine even amid systemic shortcomings.

Ultimately providing comprehensive support is crucial for facilitating recovery—especially after traumatic events requiring rehabilitation care. While some facilities managed to foster environments conducive to healing filled with compassion and professionalism—often successfully guiding patients toward regained independence—others failed considerably in meeting basic expectations necessary for both mental rejuvenation as well as physical restoration. Such disparities highlight an urgent need for better regulation across rehabilitation centers that prioritize patient welfare over mere financial incentives or superficial impressions crafted by appealing aesthetics alone. Families searching for suitable long-term healthcare solutions must thoroughly vet potential facilities while actively engaging ongoing dialogues centered around improving quality standards crucially affecting those under their care moving forward into higher levels of trustworthiness when entrusting loved ones into these pivotal environments geared towards healing journeys ahead.

Restaurants

• McDonald's (0.3 miles)
• Brubaker's Pub (1.6 miles)
• Beef 'o' Brady's (2.4 miles)
• Thai Gourmet (2.4 miles)
• Panini's Bar and Grill (2.7 miles)
• Handel's Homemade Ice Cream & Yogurt (2.8 miles)
• McDonald's (2.9 miles)

Physicians

• Meyer Laura Dr Unity Health Network Stow (1 miles)
• Crystal Clinic Orthopaedic Center (1 miles)
• Espinal Sue E, MD (1.1 miles)
• UH Rainbow Childrens Medical Group (1.2 miles)
• Nikita Hegde, MD (2.3 miles)
• Person Centered Therapies (2.5 miles)
• Ohio ENT & Allergy (2.7 miles)

Pharmacies

• Discount Drug Mart (1.7 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.9 miles)
• Discount Drug Mart (2.9 miles)
• CVS Pharmacy (3.9 miles)
• Rite Aid (4.9 miles)
• Discount Drug Mart (5.1 miles)

Cafes

• Starbucks (2.5 miles)
• Nervous Dog Coffee Bar (2.8 miles)
• Starbucks (3.3 miles)
• Starbucks (5.1 miles)
• Starbucks (6 miles)
• Molly Brown Cafe (6.1 miles)
• Fisher's Cafe & Pub (6.5 miles)

Places of Worship

• Holy Family Catholic Parish Stow Ohio (3 miles)
• United Methodist Church of Kent (5.9 miles)

Hospitals

• Assurance Health Hudson (3.7 miles)
• Med Center One-Streetsboro (5.2 miles)
• Akron Children's Hospital Urgent Care (5.4 miles)
• Summa Western Reserve Hospital (6.1 miles)
• Robinson Memorial Hospital (6.3 miles)

Parks

• Hudson Springs Park (3.8 miles)
• Middleton Park (4.4 miles)
• Galt Park (5 miles)

Theaters

• Cinemark Cuyahoga Falls And Xd (5 miles)

Transportation

• U-Haul Moving & Storage (5.8 miles)