Twilight Gardens Nursing And Rehabilitation

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  • Interior

    A cozy and well-lit living room space featuring comfortable chairs and modern decor.

  • Decor

    A cozy dining area with wooden tables and chairs, featuring a decorative metal shelf and a light fixture overhead.

  • Living Room

    A cozy living room with a sofa, dining table, mirror, and large window.

  • Building

    A sign for Twilight Gardens with a backdrop of trees and a building.

  • Bedroom

    A well-lit hospital room featuring a single bed, bedside table, and a comfortable chair.

  • Trees

    A peaceful park scene featuring a flag, grassy area, and surrounding trees.

  • Windows

    A spacious rehabilitation therapy room equipped with exercise tools and a stair setup.

  • Dining

    A cozy dining area featuring neatly arranged tables and chairs, perfect for casual meals.

  • Seating Area

    A cozy seating area featuring a round table and comfortable chairs, illuminated by natural light from large windows.

  • Seating

    A cozy lounge area featuring comfortable seating, a computer workstation, and a board game ready for play.

  • Office

    A modern reception desk in a well-lit office environment.

  • Waiting Area

    A view of a dentist's office featuring a waiting area and examination chair.

  • Therapy Room

    A minimalistic therapy room with an exercise mat and large window.

Twilight Gardens Nursing And Rehabilitation

196 West Main Street, Norwalk, OH 44857

For more information about senior living options: (844) 490-3973

3.9 from 74 reviews
5 stars
49
4 stars
6
3 stars
0
2 stars
3
1 stars
16

Skilled Nursing Facility

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    Overall Review of Twilight Gardens Nursing And Rehabilitation

    Pros

    • pro The staff was excellent and the facility is very clean.
    • pro The administrator and respiratory therapists took the time to answer questions.
    • pro The place is very clean with welcoming and friendly staff.
    • pro Caitlin and Kelly are awesome at their jobs.
    • pro Twilight Gardens is described as a nice place with nice people.
    • pro Mom seems happy and well taken care of.
    • pro Visitors are greeted with a friendly smile at the entrance.
    • pro Twilight Gardens is recommended to others.

    Cons

    • pro The facility is described as absolutely disgusting with terrible teamwork and poor staffing.
    • pro The reviews warn not to send loved ones there.
    • pro Staff are accused of lacking empathy and being driven by money, leading to negligent and poorly communicated care.
    • pro Residents reportedly suffer from serious bedsores and falls with delays in receiving help.
    • pro The rooms and bathrooms are described as filthy and not properly cleaned.
    • pro Medications and treatments are said to be late or inconsistently administered due to staff being stretched thin.
    • pro The building is said to be under constant construction, contributing to confusion and poor communication.
    • pro The environment is described as unsafe and not home-like, with some comparing it to a prison.

    Review

    The spectrum of experiences at Twilight Gardens is wide, spanning heartfelt gratitude to alarming allegations of neglect. Families describe moments of hope and warmth alongside accounts of disarray, poor communication, and serious safety concerns. One mother's frantic text for help and a visibly swollen lip upon a visit set a tone of alarm, with a warning that if the issues aren't addressed soon, legal action may follow. That single moment highlights a recurring thread: the facility can feel chaotic and unresolved for some families, even when others have genuinely positive things to say.

    On the more favorable end, several reviews praise the compassionate care and professional teams supporting residents. A family member who had a relative for nearly a year reported "the best care" and a very professional staff, expressing deep gratitude for the nurses and aides who stood by their loved one. Others described Twilight Gardens as welcoming and well-run: a resident's family member noted "Very clean, staff very welcome and helpful and friendly," and another reviewer called the staff excellent and the facility "very clean." Positive sentiments are frequently tied to personal connections with caregivers and the sense that staff members are accessible, kind, and willing to answer questions.

    There are corroborating accounts of consistently positive interactions, with residents and families highlighting friendly greetings, smiles at the entrance, and a generally pleasant atmosphere. Comments such as "The Staff was excellent!!! It's very clean!!" and "This is the place I'd pick if I ever need it" convey strong trust in the quality of care and the cleanliness of the environment. In some reviews, the administrator and respiratory therapists are singled out for taking the time to answer questions and be available during business hours, reinforcing the impression that, at least for some families, Twilight Gardens can be a reassuring place for loved ones to live and be cared for.

    However, a substantial portion of feedback centers on serious shortcomings. Several reviews describe rooms and facilities that were dirty or poorly maintained, with one account explicitly calling a hospital room "filthy" and accusing staff of not taking care of a patient properly. Allegations of false advertising and not meeting the expectations set by the facility's own representations appear in multiple posts, with families warning others not to rely on the facility and expressing frustration that care is sometimes prioritized by money or staffing shortages rather than resident well-being.

    Concerns about staffing levels and responsiveness recur in the most troubling stories. One account details a brother-in-law who suffered stage 4 bedsores and experienced a prolonged delay in responding to an urgent need, followed by the impression that staff lacked empathy and gave insufficient attention to patient care. Another family member describes discovering a loved one transferred to a hospital after a long delay, with no timely notification to family and an inability to reach the director of nursing due to voicemail capacity and fragmented communication. The overarching theme is a perception of chronic understaffing and inconsistent continuity of care, with families feeling out of the loop when emergencies arise.

    Communication gaps and follow-through are singled out again and again. A reviewer recounts being told a patient had been transferred to the hospital without prior notice or adequate communication, and a voicemail inbox that cannot accept messages further obstructs timely updates. In several accounts, visitors felt they had to intervene personally to ensure basic needs or concerns were addressed, such as requests for medical updates, questions about care plans, or timely administration of medications and lab results. The sense of being left out of crucial decisions or behind the information curve appears to contribute to a perception that patient safety is at risk.

    Other poignant stories underscore why some families feel unsafe or distressed. A family member recounts a parent who was found unresponsive and dehydrated, raising questions about hydration, monitoring, and urgent responsiveness. There are mentions of bedsores, skin and hair concerns, and other signs of potential neglect or inadequate daily care, including reports of patients not being shaved or properly groomed and of explanations for urgent needs that arrived only after delays. The accumulation of these episodes paints a troubling contrast to the positive testimonials, suggesting that for some residents, the experience can quickly become about fear for safety and doubts about the level of attention their loved ones receive.

    Amid the strong opinions, a few comments acknowledge the complexity of running a facility under pressure. A review notes that, despite short-staffing and ongoing renovations, there are dedicated staff members who maintain care and companionship, and that some residents or family members maintain faith in the team's ability to provide a decent standard of living. Yet even these lighter notes sit beside complaints about systemic issues, such as the pace of lab work and imaging results, delayed management decisions, and limited rehab options, which can undermine overall satisfaction and outcomes.

    In sum, Twilight Gardens elicits a broad range of experiences that depend heavily on individual circumstances, staff availability, and the specific moments when families interact with the facility. For some residents, the care feels warm, professional, and attentive, accompanied by clean spaces and respectful staff. For others, persistent concerns about cleanliness, communication, responsiveness, and safety create deep anxiety and a perception that the facility could be a poor fit, especially for those with higher medical or caregiving needs. The dichotomy is stark: moments of relief and care coexist with episodes of frustration and fear, leaving potential residents and their families with a cautious, divided takeaway about what Twilight Gardens can truly offer.

    Features

    Housing

    • 100 resident community capacity 100 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Twilight Gardens Nursing And Rehabilitation is an assisted living community located in Norwalk, OH. Our community offers a wide range of amenities to ensure that our residents have a comfortable and enjoyable living experience.

    Some of the amenities available at Twilight Gardens include a beauty salon, cable or satellite TV, community operated transportation, a computer center, dining room, fitness room, gaming room, garden, housekeeping services, kitchenette, move-in coordination assistance, outdoor space for activities and relaxation, private bathrooms, restaurant-style dining options, a small library for reading enthusiasts, telephone access for communication with loved ones and friends, transportation arrangement (non-medical), transportation services to doctors appointments for convenient healthcare access when needed, a wellness center for health monitoring and support services such as exercise programs or therapy sessions if required and Wi-Fi/high-speed internet connectivity.

    Our care services are designed to meet the unique needs of each resident. We provide 24-hour call system availability and supervision to ensure round-the-clock assistance and safety. Our trained staff members offer assistance with activities of daily living such as bathing and dressing. We also provide assistance with transfers for those who require mobility aid. Special diets and dietary restrictions are catered to by providing diabetes diets along with meal preparation and service. Medication management is provided by our experienced staff along with mental wellness programs aimed at promoting emotional well-being.

    At Twilight Gardens Nursing And Rehabilitation we strive to provide engaging activities for our residents. We offer concierge services to assist with any special requests or arrangements. Fitness programs are available to help residents stay active and healthy. Planned day trips are organized to give an opportunity for fun outings. Resident-run activities encourage participation from members of our community in planning events they enjoy. Scheduled daily activities ensure that there is always something interesting happening within our community.

    Nearby amenities include parks for enjoying nature walks or outdoor activities such as picnics or exercise routines. Pharmacies conveniently located near the facility allow for quick and easy access to medications. A variety of physicians are situated nearby to cater to the healthcare needs of our residents. Restaurants nearby provide a range of dining options for those who wish to venture out for a meal. Nearby transportation services make it convenient for residents to travel if needed. Places of worship are easily accessible, offering spiritual support and connection within the community. Theaters nearby provide entertainment options, while hospitals in close proximity ensure medical care is readily available.

    At Twilight Gardens Nursing And Rehabilitation, we aim to provide a comfortable and caring environment that promotes overall well-being and independence for our residents.

    Nearby Places of Interest

    This part of Norwalk, Ohio offers a variety of amenities that may be appealing to seniors looking for a peaceful and convenient place to live. With several places of worship nearby such as St Mary Catholic Church and St Peter Evangelical Lutheran Church, residents can easily continue their spiritual practices. In terms of healthcare, there are multiple physicians' offices and pharmacies in close proximity, including Maple City Family Practice and CVS Pharmacy. Fisher-Titus Medical Center is also conveniently located for any medical needs. For relaxation and recreation, Memorial Lake Park provides a tranquil outdoor space just a short drive away. In addition, there are dining options like Bluto's Sports Bar & Grill and Walmart Pharmacy for everyday needs. Overall, this area offers a blend of essential services and recreational opportunities that could make it an attractive choice for senior living in Norwalk.

    Places of Worship

    • St Mary Catholic Church (0.7 miles)
    • Spiritual Life Matters (0.9 miles)
    • St Peter Evangelical Lutheran Church (1.1 miles)
    • Calvary Baptist Church (1.7 miles)
    • Foundation Church (3.3 miles)
    • The Chapel (11.3 miles)

    Physicians

    • Maple City Family Practice (0.9 miles)
    • Stine Dental (1.2 miles)
    • Dr Gottfried, Rogers, & Browne (1.6 miles)
    • Ftmc Specialty Services (1.7 miles)
    • Huron County Public Health (1.7 miles)
    • Executive Urology (1.7 miles)
    • North Ohio Heart Center (1.8 miles)

    Restaurants

    • Bluto's Sports Bar & Grill (0.9 miles)
    • The Freight House Grill & Pub (1 miles)
    • McDonald's (1.6 miles)
    • Wendy's (1.6 miles)
    • McDonald's (1.8 miles)
    • Sidelines VI - Norwalk (2 miles)
    • Casa Fiesta (2.4 miles)

    Transportation

    • U-Haul Neighborhood Dealer (1.2 miles)
    • Norfolk Southern (11.2 miles)

    Pharmacies

    • CVS Pharmacy (1.4 miles)
    • Kaiser Community Pharmacy (1.6 miles)
    • Discount Drug Mart (1.7 miles)
    • CVS Pharmacy (11.3 miles)
    • Medicine Shoppe (11.3 miles)
    • Walmart Pharmacy (11.6 miles)
    • Discount Drug Mart (13 miles)

    Hospitals

    • Fisher-Titus Medical Center (1.7 miles)
    • William Mcguinn, MD (3.9 miles)
    • Bellevue Hospital (11.4 miles)
    • Noms Healthcare (12.8 miles)

    Parks

    • Memorial Lake Park (2.4 miles)
    • Erie Metrobark Park (11.9 miles)

    Theaters

    • Premiere Theatres (2.6 miles)

    Cafes

    • Starbucks (12 miles)

    Frequently Asked Questions

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