Heartland of Eaton

Pros

• Maple Gardens has a great group of people who provide outstanding care to residents.
• The nurses are thorough.
• The staff at Maple Gardens are friendly and care about the residents.
• The staff were praised for taking care of Bridget Wilson and providing great care.
• The facility has amazing staff and residents.
• The facility is wonderful, with friendly and informative personnel.
• The care plan meetings are thorough and informative, describing the care to be provided.
• The director of Rehab walked the family through the rehab course planned for the mom.
• The care helped the mom regain independence, enabling her to stand and perform daily tasks.
• The nursing home helped arrange home health services and followed up afterward.
• The place is clean and well-maintained, and the staff are friendly and treat residents like family.
• Maple Gardens has zero tolerance for neglect and abuse.

Cons

• The facility is described as negligent, with missed calls and delayed response during emergencies leading to a resident's death.
• Staff are described as rude, neglectful, or abusive, with accounts of patients being manhandled.
• Management is accused of ignoring serious misconduct, including staff sending nude photographs, and sweeping the issue under the rug.
• The facility reportedly denied residents daily medications and refused family members' attempts to bring in prescribed bottles.
• There are claims that staff tried to deceive residents into signing over power of attorney and retirement funds.
• Reviews state the place runs out of basics like food, cups, and depends, indicating poor resource management.

Review

Maple Gardens in Eaton, Ohio (also referred to in some reviews as Heartland of Eaton and, more recently, Maple Gardens Rehabilitation and Nursing Center) attracts a wide and sometimes contradictory range of experiences from residents, family members, and former staff. For every story of comfort and competence, there is a counterpoint about delays, miscommunication, or even more troubling concerns. Several reviewers describe Maple Gardens as a very nice, peaceful place to live, with a regular group of staff and nurses who are thorough. They note that the facility is clean, the environment is pleasant, and the care team is friendly and genuinely caring toward residents. Some families are grateful for transitions from hospital to the nursing home, for well-delivered rehab plans, and for follow-up calls that help ensure continuity of care after discharge.

At the same time, a substantial number of reviewers raise serious red flags about safety, communication, and responsiveness. A particularly haunting set of accounts involves the death of a loved one after what these reviewers describe as a failure to monitor and manage medications properly. One family recounts that their father was in Maple Gardens for only a few days, that calls were not returned promptly, and that he did not receive his daily medications or the bottles prescribed by his own doctor. They insist the situation culminated in him being found unresponsive and dying, and they attribute the outcome directly to negligence and to delays in notifying the family. This account is supplemented by others who say similar calls were missed for hours and that family members were unable to contact the facility effectively, even as a crisis unfolded. These stories emphasize a perception that the facility can be short-staffed and overwhelmed, making timely, attentive care difficult.

In addition to the medication and monitoring concerns, some reviewers allege other troubling behaviors and lapses in governance. One account describes explicit misconduct involving staff who sent nude photographs from inside the facility, with management apparently dismissing the matter rather than addressing it seriously. The same thread of criticism includes accusations that such acts were treated as routine or were swept under the rug when they were brought to leadership's attention. Coupled with this are mentions of call lights being ignored or deprioritized because staff were on their phones, and reports of residents not receiving proper showers or basic daily care. These stories paint a picture of a facility where abuse or mistreatment may occur behind the scenes, or where oversight and accountability appear to be lacking in some cases.

Amid these grave concerns, there are also pieces of defense and reassurance from people associated with Maple Gardens. A former licensed nursing assistant (STNA) who had worked there for decades writes to defend the facility, asserting that there is zero tolerance for neglect and abuse, and insisting that the staff take pride in providing the best possible care. This voice emphasizes that, while the home, like many others, faces challenges, the accusations of filth or abuse are not reflective of the reality they observed. Some reviewers voice confidence in the staff's dedication, with one person noting a strong care culture, possible struggles notwithstanding, and another praising the facility for a safe and supportive environment for residents.

Throughout the collection of reviews, there are also many positive testimonials about care quality, especially in the rehab and post-acute pathways. Several families commend the rehabilitation program and the care planning process, including care plan meetings and direct guidance from rehabilitation staff. They describe meaningful progress for loved ones, including improvements in mobility, independence with basic tasks, and successful transitions to home health services after discharge. In these accounts, staff are portrayed as helpful, attentive, and collaborative with families, working to ensure that residents regain strength and maintain gains after a stay. The sense of a small-town atmosphere - where staff are familiar with residents and their families - also appears as a recurring positive note.

Another thread of the narrative emphasizes the contrast between experiences. Some reviewers acknowledge cleanliness and attractive surroundings, and they celebrate warm, friendly interactions with staff and other residents. They describe Maple Gardens as a place where residents are treated with respect, where the environment feels well maintained, and where caregivers demonstrate genuine concern for individual needs. In some stories, families highlight successful care coordination, the involvement of directors or rehabilitation staff in planning, and proactive steps to arrange continued care after discharge, such as home health referrals and follow-up check-ins.

A final point that emerges is the sense that Maple Gardens has undergone changes, including shifts in leadership or ownership. Several comments indicate that Heartland of Eaton and Maple Gardens are the same facility, with the same staff and building but a different name, which can add to confusion for families seeking information or updates. Within this context, some reviewers express hope that the transition brings clearer policies and stronger accountability, while others remain wary, recalling the grave concerns and negative experiences described in other accounts.

In sum, Maple Gardens emerges in these reviews as a place of significant contradiction. For some families, it is a peaceful, well-maintained residence with capable staff and positive rehab outcomes that help loved ones recover and return to daily life. For others, it is a site of alarm - where delays in communication, medication management issues, and alleged misconduct have had devastating consequences. The most reliable takeaway is that experiences vary widely, and any family evaluating Maple Gardens would benefit from direct visits, conversations with multiple families and staff, and careful review of current policies and safeguards. The stories here stress the importance of thorough due diligence, transparent communication, and strong oversight in safeguarding the well-being of residents.

This part of Eaton, Ohio offers a variety of amenities and services that may be appealing to seniors looking for a peaceful and convenient place to live. There are several places of worship located within close proximity, providing opportunities for spiritual growth and community involvement. Additionally, there are multiple pharmacies nearby for easy access to medications and health care needs. Several physicians' offices are also conveniently located in the area, ensuring quality medical care is easily accessible. For dining options, there is a selection of restaurants offering a range of cuisines, as well as cafes for a relaxed atmosphere. The presence of a hospital in close proximity provides peace of mind in case of any medical emergencies. Furthermore, the nearby parks offer opportunities for outdoor recreation and relaxation. Overall, this neighborhood in Eaton provides a comfortable and convenient living environment for seniors.

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.1 miles)
• Gospel Light Baptist Church (0.4 miles)
• St Paul United Methodist Chr (0.5 miles)
• Church Of The Nazarene (0.9 miles)
• Eaton Truckers Ministry (1.8 miles)
• Covenant of Peace International Ministries (5 miles)
• West Alexandria Church of the Brethren (5.5 miles)

Pharmacies

• Campbells Drug Store (0.4 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walmart Pharmacy (2.1 miles)
• KHN Pharmacy-Eaton (2.1 miles)
• Camden Village Pharmacy (7.6 miles)
• Clark's Rx Pharmacy (12.6 miles)

Physicians

• Eaton Family Care Center (0.6 miles)
• Reid Specialty Physicians (1.9 miles)
• Preble County Family Practice (2.1 miles)
• Raymond D Wolf (5 miles)
• Camden Medical Building (7.6 miles)
• Lewisburg Family Practice (9.2 miles)
• T Mitrione Robert MD (11.9 miles)

Restaurants

• The Stable (0.8 miles)
• KFC (1.3 miles)
• A&W Restaurant (1.3 miles)
• Eaton Place Restaurant (1.5 miles)
• Domino's Pizza (1.5 miles)
• McDonald's (1.6 miles)
• China Wok (1.9 miles)

Transportation

• U-Haul (0.9 miles)
• Garlitz Taxidermy (11.6 miles)
• U-Haul Moving & Storage (12 miles)
• U-Haul Moving & Storage (12.2 miles)

Hospitals

• Preble County Medical Center (1.6 miles)
• Va Medical Center (12.7 miles)

Parks

• Glen Miller Park Playground (11.5 miles)
• Hueston Woods State Park (12.7 miles)
• Golden Gate Park (13.5 miles)
• Richmond Parks & Recreation (14.2 miles)
• Tenth Street Park (14.9 miles)

Cafes

• Starbucks (13.1 miles)