14095 East Center Street, Burton, OH 44021
For more information about senior living options: (866) 208-4318
Overall Review of Burton Health Care Center
Pros
Burton Health Care Center is very clean, the food is delicious, and the staff is very caring.- The facility has great staff and always puts residents first; the staff go above and beyond to meet residents' and staff's needs.
- They worked wonders, and their amazing workers helped the grandfather be back home, walking and stronger than before.
- She is a very kind, loving nurse who cares for all of her patients.
- It was a very good experience; the staff were very friendly and helpful.
- They have taken excellent care of my grandmother for the past 3-4 years; the staff is always so friendly and the facilities are clean.
- They have celebrations and family events for the patients that are wonderful.
- Caring employees; unusually well-rounded staff; excellent care.
Cons
The facility is not taking care of her.- The facility neglected the grandfather to the point of dehydration, allowing his blood count to drop dangerously low.
- They did not give him a haircut after taking money for it.
- The doctor at University Hospital said there was no reason for him to be so dehydrated, implying poor care.
- They left him in bed without moving him, causing bedsores and his legs to be locked in a fetal position.
- The place is a complete joke and should be shut down; they lied to callers on the phone multiple times and could lose their license.
- The facility frequently fails to answer the phone, keeping families waiting on hold for long periods and then hanging up.
Review
Burton Health Care Center is best suited for families seeking a clean, resident-first environment where staff consistently demonstrates warmth and attentiveness, and where rehabilitation and return-to-home goals are realistic expectations. The facility earns strong marks for cleanliness and meals, with families praising the kitchen’s quality and the daily care approach. The staff is described as caring and dedicated, working as a cohesive team to meet residents’ physical and emotional needs and to foster a welcoming atmosphere for both residents and loved ones. This combination tends to appeal to seniors who respond well to regular activity, steady daytime support, and genuine personal connections, rather than a cold, impersonal setting. For residents who thrive on a robust social calendar and visible caregiver engagement, the overall experience tends to be notably positive.
However, alternatives should be considered by families who require ironclad safety records and unambiguous, transparent communication with administration. Several reviews raise serious concerns about neglect and medical oversight, including cases of dehydration and low blood counts, with one family even threatening a state complaint. Communication gaps also surface, phone lines that go unanswered or calls dropped, which matters to families monitoring daily needs and changes in condition. Those with complex medical regimens, fragile health, or a desire for unwavering consistency across shifts may want to compare with facilities offering higher staffing ratios, clearer incident reporting, and more predictable follow-up. In short, Burton may not meet every family’s threshold for risk tolerance or administrative responsiveness.
On balance, the strongest positives, cleanliness, high-quality meals, and staff who put residents first, often tilt the decision toward Burton for families prioritizing day-to-day comfort and meaningful engagement. The facility’s team-driven culture and the consistently friendly demeanor of caregivers create a reliable sense of safety and dignity, while stories of recovery and regained independence illustrate tangible rehab potential. Celebrations and family events add a social fabric that supports emotional well-being beyond routine care. When these advantages align with a resident’s goals, active daily living, respectful treatment, and support through transitions back home, the positives substantially offset the downside of occasional complaints, provided those concerns do not reflect persistent patterns.
Nevertheless, the cons are not trivial. A subset of reviews describes dehydration, dangerously low blood counts, and neglect, red flags that cannot be dismissed and must be taken seriously by prospective families. These accounts, whether fully substantiated or disputed, underscore that lapses can occur and may have severe consequences. The most tangible friction for families often comes from administrative hurdles, phone lines that remain unanswered, which compounds worry when a loved one’s condition changes. While many report consistently positive experiences, the range is wide enough to justify thorough due diligence: engage leadership directly, request current quality improvement plans, and verify escalation protocols, staffing levels, and daily caregiving routines.
Decision-makers should treat Burton as a facility worth serious evaluation rather than a quick pick. Practical steps include a in-person tour with a detailed staffing-by-shift assessment, a review of how care plans are updated, and direct access to medical staff for questions about ongoing oversight. Request recent incident logs and transparency around how complaints are handled, and seek current references from families with residents who share similar needs. Compare Burton’s rehab services and timelines against nearby options to determine whether outcomes align with expectations. If reliability of communication and a spotless safety record are non-negotiable, assemble a shortlist and push for candid conversations with administrators to verify alignment.
Overall, Burton Health Care Center stands as a capable choice for families seeking warmth, cleanliness, and tangible care with meaningful rehab potential. The best fit will be those who value compassionate staff, practical daily structure, and social engagement, and who can tolerate the possibility of episodic concerns without letting them overshadow consistently good care. For others, especially those demanding near-perfect safety records and consistently responsive administration, exploring alternatives remains prudent. With a thorough tour, explicit questions, and references, a well-informed decision can be made that matches expectations with the realities reflected in a mix of resident experiences.
99 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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