Fair Haven Of Forest City

Pros

• The overall experience at the facility has been good for the relative.
• The Occupational Therapy staff was focused and professional.
• Most Certified Nurse's Aides (CNAs) do a great job despite being overworked.
• The facility is generally clean, contributing to a positive environment for residents.
• The relative is overall happy living at the facility, indicating some satisfaction with their care and surroundings.
• Daily therapy contributed to the relative’s improvement during their stay.

Cons

• The food service consistently provides items that are not allowed on the patient's strict diet ordered by Dr. Whitworth.
• The third shift CNA refused to change the soiled diaper, stating it could be used multiple times before changing.
• There is a significant delay in response time to call buttons, averaging 30-55 minutes even with a relative present.
• Patient care by Certified Nurse's Aides is inconsistent, with tasks like cleaning dentures frequently being neglected.
• An open sore on the patient's buttock went unnoticed for three days before discharge, reflecting inadequate monitoring.
• Staff became defensive when clothing was reported lost and placed blame on family members for not labeling items properly.
• The private room shared a toilet with another room, which had maintenance issues including a cracked tank cover and stained floors.
• Potholes at the entrance of the driveway and insufficient parking force visitors to park on grass, indicating neglect of facility upkeep.
• Overall experience was disappointing despite some improvement from therapy; management lacks effective procedures for training and supervision.

Review

The reviews regarding the care provided at the facility highlight both positive experiences and significant areas of concern that merit attention. The overall sentiment expressed by family members is that while their relatives have shown improvements, certain aspects of patient care and facility operations require substantial improvements.

One consistent theme throughout the reviews is the issue with dietary management. There are complaints about the food service continually providing meals and liquids that do not comply with physician orders. Specifically, Dr. Whitworth has mandated a strict diet for one relative, yet it appears this guidance is not being followed consistently, leading to frustration among family members who often resort to bringing in appropriate food themselves. The adherence to medical directives regarding diet is fundamental, particularly in facilities catering to vulnerable populations, and lapses in this area raise serious concerns about patient safety and well-being.

Another significant point raised involves personal hygiene and care provided by staff members, particularly Certified Nurse's Aides (CNAs). Family members reported instances where soiled diapers were not changed promptly, contrary to common standards of patient care. One CNA allegedly informed the relative that diapers could be used multiple times before changing, which contradicts standard practices aimed at preventing discomfort and potential health risks such as skin infections or pressure sores. Additionally, there was an alarming delay reported in response times for call buttons—averaging between 30 to 55 minutes—highlighting a potential understaffing issue that could compromise patient dignity and comfort.

Despite some staff members demonstrating commendable dedication to their roles, there seems to be a pervasive issue with adequate staffing levels. Many CNAs appear overworked, leading to inconsistencies in care such as irregular denture cleaning for patients who need assistance with basic hygiene tasks. This inconsistency can severely affect patients’ quality of life and lead to further complications if not addressed effectively.

Moreover, the physical environment of the facility also raises questions about how well management prioritizes maintenance and cleanliness. Negative comments include shared "private" rooms with poor toilet conditions—a cracked tank cover and stained floors—and even practical issues like potholes in driveways that hinder access. These elements contribute significantly to the overall experience within nursing homes; they can detract from the comfort patients feel during their recovery or rehabilitation process.

Finally, communication breakdowns between staff and families have surfaced as another critical concern needing improvement. For instance, clothing belonging to one resident was reportedly lost during their stay—an incident met with defensiveness from staff rather than empathy or resolution efforts. The lack of clear communication regarding expectations about personal items indicates deficiencies in operational procedures upon admission.

In conclusion, while there are positive facets noted among occupational therapy staff professionalism and evidence of improvement for some residents through daily therapy sessions, it’s evident that major systemic flaws exist within this facility's operational structure concerning patient care protocols. Management would benefit greatly from conducting thorough evaluations focused on enhancing training methods for caregivers, improving communication channels within teams as well as between staff and families, ensuring compliance with dietary restrictions outlined by healthcare providers, bolstering adequate staffing levels during all shifts, maintaining clean facilities free from infrastructural issues—and ultimately fostering an environment where residents can receive compassionate care tailored specifically to their individual needs.

Restaurants

• Strawberry Hill USA (11.1 miles)
• El Limo'n Restaurant (11.1 miles)
• Pizza House (11.2 miles)
• Bantam Chef (11.2 miles)
• Subway (11.7 miles)
• The Depot Cafe (13.2 miles)
• Subway (13.5 miles)

Physicians

• Steen & Associates (11.2 miles)
• Boiling Springs Childrens Clinic (13.7 miles)
• Mary Black Physicians Group Family Medicine North (17.4 miles)
• MGC - Family Medicine Boiling Springs (18.3 miles)
• Family Physicians of Boiling Springs (18.3 miles)
• Family Physicians of Landrum (18.9 miles)
• Landrum Family Healthcare (18.9 miles)

Places of Worship

• Cornerstone Baptist Church (11.2 miles)
• Fairview Baptist Church (15.9 miles)
• Gateway Baptist Church (18.7 miles)
• Westside Baptist Church (19.8 miles)
• Providence Baptist Church (19.8 miles)
• Liberty Baptist Church (20.1 miles)
• Encounter Church (20.5 miles)

Parks

• Cowpens National Battlefield Visitors Center (12.3 miles)
• Cowpens Veterans Memorial Park (20.5 miles)
• Holly Oak Park (20.7 miles)

Cafes

• Starbucks (18.4 miles)
• Starbucks (18.7 miles)
• Starbucks (19.4 miles)
• John's Cafe & Catering (19.9 miles)
• Cafe La Gaule (20.4 miles)

Theaters

• The Big E Gaffney (18.4 miles)

Hospitals

• St Luke's Hyperbaric & Wound Care Center (18.4 miles)

Pharmacies

• Walgreens (18.4 miles)
• CVS Pharmacy (18.6 miles)
• Royce Associate (18.8 miles)
• Landrum Drug Co (18.9 miles)
• Health Mart Pharmacy (18.9 miles)
• Owen's Pharmacy (20.4 miles)
• Walgreens (20.5 miles)