Mercy Living Center
Save114 Wawbeek Avenue, Tupper Lake, NY 12986
For more information about senior living options: (844) 490-3973
The staff is incredibly caring, attentive, and knowledgeable. The facility is well-maintained and clean, creating a comfortable and welcoming environment. The variety of activities and programs offered keeps residents engaged and stimulated. Under the new management, the facility is fantastic, with professional staff and maintenance who love what they do. Sherry and the nursing staff are caring above and beyond and always go the extra mile. Mercy Living Center is the only 5-star Medicare-rated nursing home within 100 miles. It is presented as a high-quality nursing home and is recommended for loved ones.
The reviewer claims the facility is a place where a loved one goes to die and questions how it is allowed to function, with investigations to follow. Admissions reportedly did not return calls for weeks regarding physical therapy and meals on wheels. The facility is described as horrible for leaving a loved one, with no staff, overworked nurses, and residents denied treatments and medications. There is no communication or sympathy for residents; staff are described as only there for a paycheck. Aides are burnt out because no one is working together, and families are not being followed up with about what goes on. The overall care is portrayed as a disgrace.The collection of reviews presents a facility that evokes a wide spectrum of experiences, from high praise to strong condemnation. On one hand, several reviewers describe Tupper Lake Center as a place where care, attentiveness, and a welcoming atmosphere come together to create a quality experience for residents and their families. They emphasize that the staff is caring, attentive, and knowledgeable, and they note that the facility is well-maintained and clean. In these accounts, residents are said to benefit from a variety of activities and programs that keep them engaged and stimulated, and the overall impression is that the center provides top-tier care that families can feel confident about.
A subset of reviewers adds that the experience has improved under new management. They describe the staff and maintenance teams as professionals who genuinely enjoy their work, and they specifically commend Sherry and the nursing staff for going above and beyond. This group of comments highlights a sense of dedication and a culture of care that seems to have resonated with residents and their families, suggesting that leadership changes have had a positive impact on daily operations and morale.
However, the sentiment within the reviews is not uniformly positive. A particularly strong critique frames the facility as a place to fear or dread, using stark language like "Where your loved one goes to die" and warning that investigations are likely to follow. This voice conveys a deep concern about the quality of care and the overall safety or suitability of the environment, standing in sharp contrast to the more glowing reports about staff and activities.
Another set of comments focuses on communication gaps and administrative responsiveness. A family member describes trying for weeks to contact admissions for follow-up on physical therapy, Meals on Wheels, and other physical needs, only to encounter unanswered calls and unreturned messages. The frustration is compounded by difficulties in reaching the owner or someone who can address concerns, painting a picture of a system where timely updates and accountability are lacking.
Criticism of care delivery and staffing levels also appears in several reviews. One reviewer bluntly states that the facility is a "horrible place to leave a loved one," claiming there is little staff or overwhelmed nurses, with residents not receiving timely treatments or medications. The accusation emphasizes a breakdown in communication and empathy, describing a working environment where aides are overburdened and the family is left without clear information about the care being provided.
Despite these strong negative assessments, other reviewers push back with positive affirmations. Phrases like "Excellent facility! Excellent staff! Thank you!" appear as concise reminders that some families have had genuinely good experiences, reinforcing the sense that outcomes at the center are highly variable. These comments suggest genuine moments of relief and gratitude for care that meets or exceeds expectations, underscoring that patient experience can differ markedly from one case to another.
Another challenging note raised by some reviewers is the perception of how residents are managed within the facility. One comment specifically observes that patients are kept in wheelchairs in living spaces or confined to beds, implying a lack of mobility or purposeful activity for residents. This critique touches on quality-of-life considerations and the importance of ensuring residents have meaningful, comfortable, and safe daily routines rather than remaining idle or restricted.
Finally, there is a claim about a December or generalized "5-star" rating, portraying Mercy Living Center as the only 5-star Medicare-rated nursing home within about 100 miles and suggesting that, for families choosing a facility between Albany and Montreal, it would be hard to beat the Mercy Living Center. This assertion contrasts with the other negative experiences and introduces a useful reminder that official ratings and personal experiences can diverge. The closing remark, simply "horrible experience?," reinforces that for some families the reality of care did not align with what official metrics might imply.
Taken together, these reviews portray a facility that can deliver excellent care and responsive staff under certain circumstances and leadership while also revealing serious concerns about communication, staffing levels, consistent quality of care, and the resident experience in other circumstances. The narrative is clearly divided: strong praise for dedicated staff, clean and welcoming environments, and effective programming on one hand, and vehement critiques of neglect, inadequate follow-up, and insufficient empathy and coordination on the other. Families considering this center would likely benefit from visiting, speaking with multiple staff members and residents, and requesting current, tangible examples of care plans, response times, and daily routines to gauge whether the facility's current operations align with their loved one's needs.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mercy Living Center in Tupper Lake, NY is a premier assisted living community that offers a wide range of amenities and care services for seniors. Located in a peaceful and scenic environment, residents can enjoy the beauty of nature while also having access to various conveniences.
The community offers a variety of amenities to enhance the comfort and well-being of its residents. A beauty salon is available on-site for grooming needs, while cable or satellite TV provides entertainment options. Community-operated transportation and transportation arrangement services are provided to help residents with non-medical appointments or doctor visits. A computer center with Wi-Fi/high-speed internet ensures residents can stay connected with their loved ones or pursue personal interests online.
Meals at Mercy Living Center are served restaurant-style in a pleasant dining room, ensuring that residents have a comfortable and enjoyable dining experience. Special dietary restrictions can be accommodated, ensuring that each individual's nutritional needs are met. Additionally, meal preparation and service are provided, taking away any concerns regarding cooking or cleaning up after meals.
The community also focuses on promoting an active lifestyle through various activities and programs. A fitness room and wellness center are available for physical exercise and well-being activities. Planned day trips and resident-run activities provide opportunities for social engagement and exploration of the surrounding area. Concierge services are offered to assist residents in planning their daily schedules and making the most out of their time at Mercy Living Center.
Care services at Mercy Living Center include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Staff members are trained to provide medication management support as well as diabetes diet adherence if required. Mental wellness programs ensure that the emotional well-being of residents is prioritized.
In terms of nearby amenities, there are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals located conveniently close to Mercy Living Center.
Overall, Mercy Living Center in Tupper Lake, NY offers a comfortable and supportive environment for seniors seeking assisted living. With its wide range of amenities, care services, and nearby amenities, residents can enjoy a fulfilling lifestyle while receiving the necessary support and assistance they need.
Mercy Living Center is located at 114 Wawbeek Avenue, Tupper Lake, NY 12986 in St. Lawrence County, New York
Mercy Living Center on seniors.fyi includes 5 photos including images showing healthcare, nurse, and more.
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