Southgate Health Care Center

Pros

• The staff at Southgate Healthcare Center is truly committed to the residents and their care, being responsive and attentive.
• Residents enjoy a variety of activities and appreciate the food provided at the facility.
• The nurses, certified aides, and therapists are described as great, helpful, and caring towards the residents.
• The facility is clean, nicely decorated, and well-maintained, contributing to a positive environment for recovery.
• Many reviewers highlight that they felt safe and well taken care of during their stay at Southgate.
• The therapy departments at Southgate are noted as exceptional, with professional staff that accommodate the needs of residents.
• Families appreciate the cooperative atmosphere among staff members working diligently for patient care.

Cons

• The administrator is uncaring and disengaged in the care of residents, displaying unprofessional behavior when confronted.
• The food served is cold, unappetizing, and often considered inedible.
• There are significant issues with cleanliness, as evidenced by the presence of flies that residents try to combat with fly swatters.
• Some nurses display nasty behavior, making residents afraid to voice their concerns.
• Social workers are perceived as lazy and neglectful, ignoring issues that require attention.
• Long-term residents have suffered for months without adequate care or resolution to their problems.
• Complaints to the health department seem to be overlooked without any meaningful action taken.

Review

The reviews for Southgate Healthcare Center present a stark contrast between the experiences of residents and their families, highlighting a complex landscape of care quality, staff professionalism, and overall facility conditions. Some reviews depict a dire situation fraught with neglect and unprofessionalism, while others offer praise for the dedication and competence of the staff. This duality invites a closer examination of the facility’s operations and its impact on the lives of those it serves.

One review expresses profound dissatisfaction with the administration at Southgate. The writer characterizes the administrator as disengaged and uncaring toward residents’ needs, suggesting a troubling lack of professionalism in handling confrontations. According to this reviewer, there is an apparent struggle within management to maintain standards, described metaphorically as "putting out fires." It appears that their family member has endured significant suffering during their stay, largely attributed to poor food quality which was labeled as inedible—cold and lacking flavor. There are additional concerns regarding sanitation; complaints about pervasive flies have led some residents to carry fly swatters. Despite efforts to address these issues through health department calls, the reviewer felt that these were overlooked, creating an impression of systemic negligence.

In contrast, many other reviews highlight positive experiences at Southgate Healthcare Center. A common theme among satisfied reviewers is gratitude towards the staff's commitment to resident care. One reviewer praised how responsive and attentive the staff members are, noting that their mother received exceptional care during her stay. Residents engage in various activities and enjoy meals deemed satisfactory or even good at times. The appreciation for personal attentiveness underscores a culture of care where staff work diligently to address individual needs.

Another positive testament comes from a patient who underwent rehabilitation for total hip replacements twice at Southgate. They specifically chose this facility because of its reputed therapy departments and emerged with glowing remarks about cleanliness and friendliness among staff members. The environment was described as welcoming with plentiful activities available—a claim stressing not only physical rehabilitation but also emotional wellness through engagement.

Some reviewers pointed out structural advantages such as having everything located on one floor, translating into easier navigation for both residents and visitors alike. Cleanliness seems to be a noteworthy aspect mentioned positively across several accounts; one review particularly noted that Southgate “smells good,” indicating attention to hygiene practices—a crucial factor in healthcare environments.

A compelling narrative comes from another family whose relative benefited significantly from rehabilitation following severe trauma after being hit by a car. They describe Southgate as an expert nursing home where professional staff provided outstanding treatment that enabled their loved one to regain mobility over time—a testament to effective recovery programs available at this facility.

Despite notable divides in satisfaction levels among reviewers—from stark criticisms pointing toward administrative shortcomings to fervent endorsements celebrating dedicated care—the overarching narrative reflects diverse experiences specific not just to individual caregivers but also potentially influenced by varying patient needs. As prospective patients consider Southgate Healthcare Center for themselves or loved ones, they will find testimonials reflecting both cautionary tales about management oversight alongside encouraging stories highlighting committed caregiving practices within this multi-faceted facility’s environment.

Physicians

• Carneys Point Center (1.2 miles)
• Cooper Primary Care Pennsville (1.7 miles)
• Fleming Optical (3 miles)
• Gregory Papa (5.2 miles)
• Medical Examiner Office (6 miles)
• Bellevue Heart Group - Hamid Deliri M.D. (6.3 miles)
• Children's Healthcare Centers (6.6 miles)

Restaurants

• Taco Bell (1.4 miles)
• McDonald's (4.4 miles)
• Casablanca Moroccan Restaurant (5.1 miles)
• Big Fish Grill (5.7 miles)
• Iron Hill Brewery & Restaurant (5.7 miles)
• Del Pez Mexican Gastropub (5.8 miles)
• Popeyes Louisiana Kitchen (5.9 miles)

Pharmacies

• Walgreens (2.7 miles)
• Walgreens (4 miles)
• Rite Aid (4.6 miles)
• Walgreens (5.9 miles)
• CVS Pharmacy (6.3 miles)
• Walgreens (6.6 miles)
• Rite Aid (6.9 miles)

Cafes

• Starbucks (4 miles)
• Starbucks (4.6 miles)
• Starbucks (7.4 miles)
• Panera Bread (8.2 miles)
• Starbucks (9.4 miles)
• Starbucks (9.6 miles)
• Border Cafe (9.7 miles)

Transportation

• Joseph R. Biden Jr. Railroad Station (WIL) (5.4 miles)

Hospitals

• Delaware Psychiatric Center (5.5 miles)
• St Francis Hospital (6.6 miles)
• Salem Medical Center (6.7 miles)
• Wilmington VA Medical Center (8.1 miles)
• Limestone Medical Center (9.9 miles)
• Christiana Medical Center (10 miles)
• Kanchana Thirumaleshwar Dr Mid Atlantic Endoscopy Center Newark (10.2 miles)

Places of Worship

• Sharptown United Methodist Church (5.8 miles)

Parks

• Wilmington Manor Gardens Park (6 miles)
• Brandywine Park (6.4 miles)
• Shipley Heights Park (7.1 miles)
• Marlton Recreation Park (7.2 miles)
• Alapocas Woods Park (7.7 miles)
• Talley Day Park (8.1 miles)
• Market Square Memorial Park (9.1 miles)

Theaters

• Cinemark Christiana and XD (9.6 miles)