Regency Grande Post-Acute Rehabilitation and Nursing Center

Pros

• The staff at ExcelCare at Dover is consistently described as kind and caring, providing friendly and efficient service to residents.
• Many reviewers express gratitude for the wonderful care their loved ones received, highlighting the compassion and attentiveness of the staff.
• Residents appreciate the clean facilities and well-kept environment, contributing to a positive living experience.
• Reviewers commend the nursing and therapy teams for their dedication and effectiveness in helping residents recover and regain their independence.
• The dining experience is frequently praised, with many commenting on the great food provided during their stays.
• Families feel reassured knowing their loved ones are in a nurturing environment surrounded by a compassionate staff.
• Overall, residents and family members express satisfaction with the quality of care received at Regency Grande, making them feel valued and respected.

Cons

• Some staff at the facility are not professional, and one individual in particular is noted as being unprofessional.
• The front desk and charge nurse ignored a visitor trying to gain access to the building, despite being present and aware of the situation.
• An administrator was described as lacking compassion towards family members.
• There have been recent changes in the activities team that may negatively impact resident engagement and happiness, leading to disappointment among families.
• A family member expressed frustration over the difficulty of getting attention from staff when needed.
• There are concerns about inconsistent attitudes among staff members, which could affect the quality of care provided.

Review

The experiences shared by families and residents at ExcelCare in Dover and Regency Grande Nursing and Rehabilitation Center paint a complex picture of care in long-term facilities, highlighting both exceptional service and areas that require improvement.

ExcelCare at Dover appears to offer a mixed experience. Many family members commend the kind-hearted and efficient nursing staff who engage with residents warmly. The environment is described as clean, inviting, and supportive, contributing positively to the overall rehabilitation experience for many. Visitors also appreciate the quality of food served, which adds to the comfort during their loved ones’ stay. However, there are alarming accounts regarding specific staff behavior that raises concerns. One reviewer expressed frustration about being locked out while trying to attend to their father, who had just been diagnosed with terminal cancer. Despite repeated attempts to gain entry into the facility for over ten minutes, they were ignored by staff present at the front desk. This incident emphasizes the necessity for management to address certain attitudes within their team; compassion must be paramount in these settings.

Regency Grande received generally high praise for the attentive care provided by its staff members. Family members regularly acknowledged how much they appreciated the warm environment cultivated by nurses and aides alike who prioritized residents' needs and emotional well-being amidst challenging circumstances. Many noted how their loved ones thrived under such compassionate care—one family shared how their 94-year-old mother regained her independence through effective rehabilitation services after initially being bedridden at home. Such feedback illustrates not only satisfaction with care but also tangible improvements in health outcomes for residents.

In addition to individual acts of kindness from caregivers, Regency Grande took significant measures during public health crises, reassuring families about their loved ones’ safety concerning infectious diseases like COVID-19. This proactive approach garnered appreciation from families who found solace knowing that precautions were actively taken on behalf of their relatives' well-being.

However, despite a general consensus on positive interactions among many team members, some reviews indicated recent challenges within Regency Grande's activities department due to changes in leadership. Family members expressed concern over alterations that could affect resident engagement; a previous activity director was particularly missed for her ability to foster joy among residents while providing emotional support for families.

Comments highlighted mixed feelings towards administration practices at both facilities. Some reviewers felt that certain administrators lacked compassion or responsiveness toward family concerns—a factor critically important during such emotionally charged times when families face difficult decisions regarding care placements.

Overall, while both ExcelCare at Dover and Regency Grande have elements of exceptional quality in caregiving environments—particularly indicative through attentive nursing staff—the experiences underscore an essential narrative common across healthcare institutions when it comes to individual personalities impacting collective morale and service standards. Ensuring consistent training focused on empathy and communication will be key as these centers strive toward maintaining an atmosphere conducive not only to physical healing but also emotional resilience during life's most trying moments.

This area of Dover, New Jersey offers a convenient and diverse range of amenities for seniors looking to settle down. With several pharmacies nearby, accessing healthcare and medication is easily manageable. The proximity to hospitals such as Saint Clare's and Kindred Hospital New Jersey provides peace of mind in case of any medical emergencies. Various dining options, including Miller's Ale House and Olive Garden, cater to different tastes, while cafes like Starbucks and Panera Bread offer relaxing places to socialize. Accessible transportation options like Rockaway Mall Park & Ride make it easy to get around the area. There are also parks and theaters for recreational activities, as well as places of worship for spiritual fulfillment. Overall, this neighborhood combines convenience with a welcoming community atmosphere, making it a great choice for senior living in Dover.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (4.4 miles)

Hospitals

• Saint Clare's Radiology Department (0.9 miles)
• Saint Clare’s Same Day Surgery (0.9 miles)
• Kindred Hospital New Jersey - Morris County (0.9 miles)
• Women's Health Center (0.9 miles)
• St Clare's Hospital (1.6 miles)
• Greystone Park Psychiatric Hospital (4.2 miles)
• Saint Clare's Hospital (7.2 miles)

Restaurants

• Miller's Ale House (1.3 miles)
• Townsquare Diner & Restaurant (1.3 miles)
• Noches De Colombia (1.4 miles)
• McDonald's (1.5 miles)
• Mr Crabby's Seafood House and Sports Bar (1.6 miles)
• Olive Garden (1.6 miles)
• Wendy's (1.8 miles)

Transportation

• Rockaway Mall Park & Ride (1.4 miles)
• Enterprise Rent-A-Car (4.4 miles)

Cafes

• Starbucks (1.4 miles)
• Panera Bread (1.5 miles)
• Starbucks (6.9 miles)
• Lokl Cafe (7.6 miles)
• Panera Bread (7.7 miles)

Theaters

• AMC Rockaway 16 (1.6 miles)

Physicians

• Internal Medicine-Morris Cnty (1.9 miles)
• Anita Mannancheril, MD (2.3 miles)
• Randolph Pediatrics (2.4 miles)
• Picatinny Occupational Health Clinic (3.7 miles)
• Denville Pediatrics Medical (4.2 miles)
• Roxbury Eye Center PC (4.7 miles)
• Robert C. Petrucelli, MD (4.7 miles)

Parks

• Freedom Park (3.4 miles)
• Gardner Field (3.8 miles)
• Lakeside Park (5.8 miles)
• Hopatcong State Park (5.8 miles)
• The Morristown Green (7.5 miles)

Places of Worship

• Resurrection Parish (3.8 miles)
• Liquid Church (7.8 miles)
• Stanhope Presbyterian Church (7.9 miles)