1720 North Spruce, Ogallala, NE 69153
For more information about senior living options: (844) 490-3973
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Augustine's review is 100% on par. Within 10 minutes after the meeting she was being escorted to take a shower.
The reviewer claims the hygiene protocols have not changed in almost two years, signaling neglect. The understaffing is said to disallow essential exercise, increasing the risk of blood clots. The reviewer states it took 16 days for the resident to receive her first bath/shower. The hygiene routine has dropped from two showers per week to one, described as repulsive and neglectful. Sixteen days without a shower is labeled inappropriate, neglectful, and indicative of poor care. The first shower occurred only after a meeting raised the issue, implying delays without advocacy. The reviewer fears for other residents who cannot speak up and may not receive needed care. The reviewer asserts that if someone wants their loved one neglected, Indian Hills is the place to go.A family member shares a deeply troubling account of care at Indian Hills, beginning with a wish that any loved one could receive the kind of attentive, compassionate treatment that dignifies their days. The writer opens by noting that Augustine's review is "100% on par," and they add their own conviction: if possible, move a loved one to a larger city where care is more consistently legitimate and loving. The underlying message is not just about a single incident but about a pattern they believe has persisted for nearly two years - the same pattern they say has allowed hygiene and activity to fall through the cracks for residents, with real consequences for health and well-being.
The core grievance centers on hygiene practices that the author claims have not evolved in almost two years. They argue that this stagnation is inseparable from chronic understaffing, which in their view directly undermines residents' health by restricting exercise and movement - an essential element in preventing serious problems such as blood clots. The reviewer emphasizes that the facility's hygiene protocol, which once included two showers per week, has deteriorated to one shower per week. The math of this change is painfully personal: the writer's mother arrived at Indian Hills on January 12 for continued recovery after a fall and femur fracture, and she endured a remarkable delay before receiving her first bath or shower.
What makes this account especially jarring is the 16-day wait for a first bath. The author stresses that their mother, who is fully capable of communicating her needs (she is described as being of sound mind), had repeatedly asked the CNA for a shower or bath. The responses were consistently promises of "we'll get to it" or "it's scheduled," but the showers did not materialize. The reader is left with a sense of systemic neglect, rather than isolated oversights, as the caregiver describes ongoing, daily requests for basic hygiene going unanswered for nearly two weeks. The turning point comes only after a social services progress meeting, during which the mother again asserts that she has not been bathed since January 12; within ten minutes of that meeting, she is escorted to take a shower. The sharp implication is that the problem was not a lack of resources alone, but a failure of vigilance and accountability that improved only when the family formally pressed the issue.
Beyond the bathroom schedule, the narrative casts a broader silhouette of care that the author finds troubling. The writer describes a facility where activity and movement are not prioritized, with the health risks of immobility - again, notably, the risk of blood clots - looming as a direct consequence of understaffing and insufficient exercise opportunities. The repeated refrain is that the hygiene and caregiving routines have become reactive rather than proactive, responsive only after complaints reach the level of a formal meeting or a complaint to leadership. This pattern, the author argues, is not about a one-off misstep but about a persistent culture of delayed care that disproportionately affects residents who cannot advocate for themselves as effectively as their more vocal family members can.
In detailing their actions, the author leaves little room for doubt about their seriousness and determination. They describe contacting the facility's administrator, Chad, to voice their concerns. They also filed a report with the compliance line provided by the facility and escalated the issue to the parent company, Lantis Enterprises. Recognizing the seriousness of the situation, they extended the effort to contact the Nebraska Department of Health and Human Services through the neglect and abuse hotline. The tone remains resolute: the author prays that other residents of Indian Hills are receiving the proper care they deserve and urges readers to check on their own loved ones and their care. The message is clear and urgent: do not assume that things are okay because an individual complaint has not yet escalated to a broader crisis.
The writer does not argue that their mother's experience is the only this facility has seen, and they acknowledge a personal tie that could complicate the narrative. They note that their son was in the facility for about a month, adding another layer to the family's concern about the overall environment and care. Yet the central cadence of the piece is a call to vigilance and action - an insistence that if a facility cannot guarantee basic dignity and health through timely hygiene, movement, and responsive caregiving, families must voice their concerns, seek accountability, and consider alternatives that place their loved ones in environments where these essentials are treated as non-negotiable.
In closing, the author leaves readers with a blunt and uncompromising warning: if a family member is seeking a place that will neglect them, Indian Hills will meet that expectation for some, but not others. The appeal is both practical and moral - check on loved ones, demand high standards of care, and advocate for environments in which the basic needs of residents are met with consistency, compassion, and accountability. The closing sentiment - "God Bless" - echoes a plea for protection, justice, and better care for those who cannot advocate for themselves, underscoring the author's hope that more families will become aware of potential issues and take action to ensure their relatives receive the respectful, attentive care they deserve.
82 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Indian Hills Manor is an assisted living community located in Ogallala, NE. We offer a wide range of amenities and care services to ensure our residents are comfortable and well taken care of. Our amenities include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenettes in each unit, move-in coordination assistance, outdoor space for leisure activities, private bathrooms for each resident's convenience, restaurant-style dining options, a small library for reading enthusiasts, telephones for easy communication with loved ones, transportation arrangement services (non-medical), transportation to doctors' appointments for medical needs and wellness center available on site. Additionally, we provide Wi-Fi/high-speed internet access for our residents to stay connected with the digital world.
Our dedicated staff is available 24/7 through our call system and provides round-the-clock supervision to ensure the safety and well-being of our residents. We offer assistance with activities of daily living such as bathing and dressing to promote independence. Our team also provides assistance with transfers to help residents move around comfortably.
For individuals with special dietary needs or restrictions like diabetes diet or specific dietary preferences we cater to those needs by providing meal preparation and service accordingly. Medication management is another important aspect of our care services to ensure that residents are taking their medications accurately and on time.
We prioritize mental wellness through our mental wellness program which includes various activities and therapies aimed at promoting emotional well-being. Transportation arrangements are available for both medical appointments as well as daily needs.
We encourage an active lifestyle by offering concierge services and fitness programs for physical activity. Planned day trips provide opportunities for exploration and excitement while resident-run activities allow them to connect with fellow community members. Our scheduled daily activities keep residents engaged in stimulating experiences throughout the day.
Indian Hills Manor benefits from its convenient location with several cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters and a hospital in close proximity. This enables our residents to easily access various services and enjoy community outings.
Overall, Indian Hills Manor provides a comfortable and supportive assisted living community where residents can maintain their independence while receiving the care they need.
Indian Hills Manor is located at 1720 North Spruce, Ogallala, NE 69153 in Perkins County, Nebraska
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