Highland Park Care Ctr

Pros

• The arrival at the facility started with enthusiasm for a possible tour.
• The presence of staff indicated a willingness to assist, even if there were challenges in coordination.
• The family dynamic of wanting to explore options together created an opportunity for shared experiences.
• The initial visit prompted consideration for other needs, such as bringing in additional family members for support.

Cons

• The first impression of the facility was horrible due to the staff's lack of willingness to provide a tour.
• The staff members were unprofessional, arguing amongst themselves instead of assisting visitors.
• Visitors felt ignored and undervalued as they waited for someone to give them a tour that never happened.
• There was a lack of organization and customer service, leading to frustration for potential visitors.
• The negative experience led to a decision not to return or recommend the facility to others, including family members.

Review

In a recent visit to a facility, I arrived with my daughter-in-law, hopeful for an informative and welcoming tour. However, what followed was far from the experience we anticipated. Upon entering the building, we were greeted by a group of individuals who appeared to be lounging around rather than engaging in their responsibilities. As we expressed our interest in taking a tour, it quickly became clear that there was a significant lack of organization and enthusiasm among the staff.

The moment I mentioned our request for a tour, it triggered a frustrating scene. Rather than stepping forward to assist us, the staff began to argue amongst themselves about who would take on the task of showing us around. It was disheartening to witness this chaotic interaction unfold before us; they seemed more interested in passing the responsibility than in providing customer service or hospitality. The debate continued for some time as they went back and forth, each person reluctant to step up and help.

Eventually, after what felt like an eternity of indecision, one of them finally said that someone would arrive shortly to conduct our tour. Despite their assurances that help was on the way, we sensed an underlying disregard for our needs as visitors. This reaction did not inspire confidence or trust in their ability to care adequately for potential residents or guests. After waiting without any further information or clarity about when we might receive assistance, my daughter-in-law and I reached a mutual decision: it was best for us to leave.

Our departure from the facility was marked by disappointment—disappointment over how poorly our first impression had been handled and concern over whether such negligence extended beyond initial interactions into broader aspects of care within the establishment itself. We had walked in searching for reassurance regarding this place's environment and its suitability for my elderly mother, but instead found ourselves questioning its professionalism entirely.

Walking out without seeing beyond the front lobby left me pondering what other aspects might reflect similar shortcomings throughout the rest of the building. A first impression carries significant weight when considering future opportunities—especially when it comes to making decisions about care facilities for loved ones who may have substantial needs. One visit only heightened my hesitations and concerns.

Based on this disappointing experience right from entry through exit, I can confidently say that I will not be bringing my mother here under any circumstances. It's essential for families seeking care options to feel welcomed and assured about their choices; unfortunately, this particular facility's unwelcoming atmosphere left me feeling anything but at ease regarding its potential as a home away from home for her or anyone else needing specialized attention and care.

This part of Alliance, Nebraska offers a range of convenient amenities that cater to seniors considering the area for living. With various physicians and hospitals within close proximity, medical care is easily accessible. In addition, there are several places of worship nearby for spiritual support. The presence of parks like City of Alliance Central Park Fountain provides opportunities for outdoor recreation and social gatherings. Residents can also enjoy dining options such as Mi Ranchito and Fizzy's Dine-In & Drive-Up, as well as cafes like Espresso Lane for a relaxed atmosphere. Safeway Pharmacy is conveniently located for medication needs. Overall, this part of Alliance provides a comfortable and convenient environment for seniors looking to settle in the area.

Physicians

• Greater Nebraska Medical & Surgical Services (0.4 miles)
• Alliance Family Medicine (0.4 miles)
• Family Vision Clinic Of Alliance (0.9 miles)
• Alliance Children's & Allied Health (1 miles)

Hospitals

• Sandhills Family Center (0.4 miles)
• Box Butte General Hospital (0.4 miles)
• Rehab & Wellness Center (0.4 miles)
• Alliance Chiropractic Clinic (0.9 miles)
• Box Butte General Hospital (0.9 miles)
• Hemingford Clinic (18 miles)

Places of Worship

• St Matthew's Episcopal Church (0.4 miles)
• First Baptist Church (0.5 miles)
• Holy Rosary Catholic Church (0.5 miles)
• Diocese of Grand Isl (0.5 miles)
• Young Life (0.5 miles)
• First Christian Church (0.6 miles)
• Alliance Christian Church (0.6 miles)

Parks

• City of Alliance Central Park Fountain (0.5 miles)
• Central Park (0.5 miles)

Restaurants

• Mi Ranchito (0.7 miles)
• Fizzy's Dine-In & Drive-Up (0.7 miles)
• El Ramo (0.7 miles)
• My Angels (0.8 miles)
• Taco John's (1 miles)
• Brewery 719 (1 miles)
• Village Pizza (17.9 miles)

Pharmacies

• Safeway Pharmacy (0.9 miles)

Cafes

• Espresso Lane (1 miles)
• Treasured Grounds (17.9 miles)