Clark Fork Valley Nursing Home
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10 Kruger Road, Plains, MT 59859
For more information about senior living options: (844) 490-3973
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The staff are friendly and knowledgeable, and the facility is clean. The ER staff provided quick and great care. The doctor was amazing and provided helpful care. Dr. Herzog and his staff delivered excellent, kind, and respectful care. The ER team is wonderful. Clark Fork Valley Hospital and Dr. Herzog delivered life-changing care with swift recovery. The nursing, therapy, and professional staff care deeply about patients and visitors. Nick Lawyer is extremely caring and has excellent bedside manner. The ED team, including Dr. Ingle and Amanda, provided outstanding care. The hospital saved lives and the staff were professional, compassionate, and went above and beyond.
The nurse was described as rude and unprofessional, denying access to the patient's room. The reviewer noted poor communication and rude behavior that led to a canceled appointment. There were multiple claims of wrong lab work, demands for service dog paperwork, poor stitches, and dangerous medication choices. A mother was discharged with an insufficient antibiotic dose and her condition later worsened. A patient was sent home from the ER with a serious injury (back fracture and a broken leg) without being informed. Staff were accused of a lack of compassion and consistently poor bedside manner. One reviewer labeled the facility worthless. Billing was described as overpriced, with bills still being paid years later. There was a report of disorganization in the kitchen and diet areas. Some reviews stated there was a failure to consult minor patients' parents before administering tests.Clark Fork Valley Hospital and Clinic appears to be a rural healthcare hub that inspires a wide range of experiences. On the one hand, many patients and family members speak highly of the care they received, the compassion of the staff, and the life-changing outcomes that occurred there. On the other hand, several reviews raise serious concerns about communication, bedside manner, and consistency in clinical decisions. Taken together, the collection paints a picture of a facility that can deliver outstanding, life-saving care, but where experiences can vary dramatically from visit to visit.
Emergency care stories dominate the positive side of the ledger. Several reviewers recount quick, skilled, and reassuring treatment in the emergency department, particularly during nighttime visits for something as urgent as stitches. One patient shared that the staff provided "quick and great care" in the ER, and another noted that "the ED team is awesome," specifically naming Dr. Ingle and nurse Amanda for their patient-centered approach. The sentiment of gratitude is echoed in stories praising the overall ER experience and the attentiveness of clinicians who were described as "very professional, kind, gentle" and actively going above and beyond to manage life-threatening situations. The praise isn't limited to the ER; several patients consistently point to the hospital's ability to mobilize expertise quickly, sometimes even bringing in off-duty doctors for consultation when confronted with complex cases.
Beyond the ED, several patients highlight remarkable surgical recoveries and long-term outcomes. Dr. Herzog (also spelled Darrien Herzog in some notes) is repeatedly singled out for life-changing procedures, including a total knee replacement and hip surgery. One reviewer stated, "Dr Herzog completed a total knee replacement? the care I received from physician to staff was excellent," while another enthusiastically described a hip surgery that "restored my left leg" and allowed walking with far less pain in a short time. The sentiment of gratitude is pronounced and continues across multiple testimonials, with some patients offering high praise for the medical team's expertise, the organization's cleanliness, and the overall quality of care. In several cases, the staff's willingness to collaborate and communicate with patients and families during complex treatment plans is described as exemplary.
Compassion and patient advocacy also surface as themes in the more positive accounts. A reviewer praised the hospital for respecting privacy and going "above and beyond" to provide the best available care during a mother's illness, while others commended the nursing, therapy, and professional staff for their genuine care and commitment to patients. The front desk and administrative personnel are frequently mentioned in a favorable light as being helpful and caring, contributing to a sense that CFVH is a place where patients feel seen and supported during stressful hospital experiences.
However, the reviews aren't uniformly glowing. A number of narratives express frustration with staff interactions that felt rude or dismissive and with what was perceived as poor communication. One incident described a patient being told, "I don't know you and you can't go back there," followed by a quick escalation in tension; the patient felt the experience reflected a lack of professionalism and subsequently canceled an appointment. Other accounts describe a pattern of communication issues, delays, and situations where family members felt left out of the loop, especially when advocating for loved ones or seeking information about a patient's condition. There are mentions of only partial or inconsistent information being shared, and some reviewers emphasized the need for better patient advocacy and more transparent communication with families.
Clinical missteps and quality concerns also appear in several reviews. Some patients describe receiving the wrong lab work or inappropriate treatments, and there are complaints about emergency or urgent care decisions that seemed ill-advised to them - such as concerns about medications administered during anaphylaxis or about discharge plans that did not align with the patient's condition. Several reviewers questioned whether the hospital staff recognized and respected patient needs and symptoms in a timely and accurate way, including stories of misdiagnoses or delayed diagnoses that brought additional worry to families. A recurring negative thread is the impression that the hospital's small-town setting can at times translate into a feeling of being treated as a lower priority or into skepticism about whether the hospital consistently meets all patient expectations.
Other reviews touch on privacy, patient advocacy, and the role of administrative processes. Some patients appreciated the privacy protections and professional discretion, while others described a lack of response when attempting to obtain a patient advocate or a timely follow-up from hospital administration. One family noted that the staff did not connect them with a patient advocate, despite requests, and left them waiting for hours - a situation that understandably caused frustration and disappointment. There are also remarks about the hospital's price and billing practices, with one reviewer saying they continued to pay bills years after service and found the costs high relative to perceived value, which adds another layer of frustration for patients who rely on fair and transparent billing.
The reviews collectively emphasize the hospital's central role in its community: for many, CFVH is a critical, even lifesaving resource in a rural area. Commentators repeatedly commend the facility's capability to provide urgent surgery and specialized care locally, reducing the need to travel long distances for essential services. The strongest praise centers on the dedication and competence of clinicians like Dr. Herzog, Dr. Ingle, and the nursing staff, as well as the hospital's commitment to compassionate, patient-centered care when it works well. Yet alongside these affirmations are clear calls for improved communication, more consistent bedside manner, stronger patient advocacy, and a more reliable standard of care across all departments.
In sum, Clark Fork Valley Hospital and Clinic appears to be a valued health resource that delivers stellar outcomes in many cases, particularly in emergency and surgical contexts. The same body of reviews also signals serious areas for improvement: communication and transparency with patients and families, consistency in clinical decisions, respectful and supportive interactions, and a more streamlined process for patient advocacy. For current and prospective patients, the message is nuanced: the hospital can offer exceptional, life-changing care and compassionate service, but experiences can vary, and ongoing attention to staff training, patient engagement, and administrative responsiveness would help ensure consistently positive outcomes across all visits.
28 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Clark Fork Valley Nursing Home in Plains, MT is a well-equipped assisted living community that provides excellent care services and a range of amenities to ensure the comfort and well-being of its residents. The community offers cable or satellite TV, a dining room, and fully furnished accommodations for a comfortable living experience.
Residents can enjoy spending time outdoors in the beautiful garden or outdoor spaces provided. They have access to restaurant-style dining, where delicious meals are prepared and served to meet special dietary restrictions. Additionally, there is a small library where residents can indulge in their love for reading.
The community takes pride in providing top-notch care services, with 24-hour supervision and assistance available for activities of daily living such as bathing, dressing, and transfers. Moreover, residents with diabetes receive specialized diet plans to manage their condition effectively.
Medication management is another crucial aspect of care at Clark Fork Valley Nursing Home, ensuring that residents receive their medications timely and safely. A mental wellness program is in place to support the emotional well-being of residents.
In terms of nearby amenities, the community has 5 cafes, 3 pharmacies, 1 physician's office, 6 restaurants, 4 transportation options, and 8 places of worship all conveniently located nearby. This allows residents easy access to various services and resources they may need.
Overall, Clark Fork Valley Nursing Home provides a comfortable and caring environment for seniors in Plains, MT. With its range of amenities and comprehensive care services, it ensures that residents' needs are met while promoting their overall well-being.
Clark Fork Valley Nursing Home is located at 10 Kruger Road, Plains, MT 59859 in Sanders County, Montana
Clark Fork Valley Nursing Home on seniors.fyi includes 12 photos including images showing building, architecture, landscaping, entrance, outdoor, healthcare, interior, natural light, and more.
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