The Windsor Place

Pros

• The staff at Windsor Place has been described as good, contributing to a positive experience for residents and their families.
• The COVID protocols in place are seen as effective and well-managed, providing reassurance to families.
• The facility offers appealing first impressions, with attractive amenities such as an excellent dining area and a library.
• Overall, the reviewer expresses satisfaction with Windsor Place after only three weeks of their mother's stay, highlighting the general quality of care observed.

Cons

• The COVID situation leaves patients with only the care given by employees, which is appalling.
• Some employees seem to care very little and are neglecting disabled patients.
• Some staff members are cold and insensitive when dealing with family members.
• Windsor Place deceives families with its appealing first impression while failing to provide adequate patient care.
• The facility is staffed with very few nurses and CNAs who genuinely care about patients' well-being.

Review

Windsor Place is a facility that has garnered mixed reviews from families and friends of residents, particularly in light of the ongoing challenges posed by the COVID-19 pandemic. On one hand, some reviewers express satisfaction with the overall quality of care provided at Windsor Place. One family shared their positive experience after transferring their mother from an assisted living community, noting that they have been extremely pleased during their three weeks there. They praised the staff for being competent and highlighted their commitment to maintaining robust COVID protocols, which has become paramount in ensuring the health and safety of residents during these difficult times.

However, despite this initial satisfaction, concerns arise regarding specific aspects of patient communication and well-being. The family's review reflects on how isolating this time has been for their mother, who has been in the facility since the onset of COVID-19. A significant point of contention is the lack of adequate communication devices; specifically, there is only one phone available for 60 residents. This limitation severely restricts residents' ability to connect with their families. The family's request to provide a dedicated phone line for their mother was denied due to policies against introducing new equipment into the building. Furthermore, they suggested that Windsor Place could invest in several iPads to facilitate video calls via FaceTime—an increasingly vital resource for keeping families connected during such isolating times.

Another reviewer echoes similar sentiments about patient isolation and adds a troubling perspective regarding staff conduct. This individual shares concerns about their dear friend’s treatment within the facility and highlights how the current climate leaves patients reliant solely on staff care without any familial support. They lament that while employees are often hailed as "heroes," those at Windsor Place do not reflect this sentiment adequately; rather, there appears to be a disconnect between employee care levels and patient needs. The reviewer notes feeling disheartened upon observing what they perceive as neglect towards disabled patients and describes instances where staff interactions with family members display coldness and insensitivity.

There is also apprehension about staffing levels at Windsor Place based on another reviewer’s observations. They reported that while first impressions may suggest a high-standard environment—thanks in part to its newer facilities—the reality seems much grimmer when it comes down to actual patient care. With very few nurses and certified nursing assistants (CNA) genuinely invested in patients’ well-being, it brings into question how many vulnerable individuals may fall through the cracks without anyone checking on them regularly.

In contrast, there exists a viewpoint that Windsor Place represents an excellent option for residential care; some individuals have described it as appealing due to its modern amenities like an impressive dining area and library space designed for interaction among residents. This particular narrative stands out amid criticism as it emphasizes potential positives found within Windsor's offerings—a testament perhaps to its initial appeal before deeper issues surface over time.

Ultimately, these reviews encapsulate a complex picture: while some families feel encouraged by certain aspects of Windsor Place’s environment and protocols during pandemic conditions, others voice urgent concerns regarding individualized attention given to patients alongside consistent standards across all staff members—a gap that might ultimately define their loved ones' experiences going forward.

Places of Worship

• Southern Baptist Convention (0.3 miles)
• Covenant Presbyterian Church (0.4 miles)
• Calvary Assembly of God (0.6 miles)
• First Christian Church (0.8 miles)
• First Pentecostal Church (1 miles)
• Apostolic Church Bread of Life (1.2 miles)
• Maranatha Ministry (2.1 miles)

Pharmacies

• Family Pharmacy (0.7 miles)
• Family Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Chris' Pharmacy & Sons Too (1.4 miles)
• Shelton's Pharmacy (1.4 miles)
• Southern Drugs (3.1 miles)
• Catamaran (3.6 miles)

Restaurants

• Chester's Chicken (0.8 miles)
• Little Caesars Pizza (1 miles)
• American Deli (1.1 miles)
• The Ranch House (1.1 miles)
• House of Flavaa (1.1 miles)
• Bullets (1.1 miles)
• Doug & Hazel's Drive In (1.2 miles)

Physicians

• Pediatric Healthier You Clinic (1.1 miles)
• Children's Health Center (1.1 miles)
• Lowndes Medical Clinic (1.2 miles)
• East Columbus Vision Center (1.5 miles)
• Friendly City Psychiatric Care (2.7 miles)
• Physicians & Surgeons Clinic (3.4 miles)
• Baptist Medical Group Columbus Children's Clinic (3.5 miles)

Transportation

• USave Auto (1.4 miles)
• Burlington Northern Railroad (2.5 miles)
• Bnsf Railway Co. (2.5 miles)
• Genesee & Wyoming Railroad Services (3.5 miles)
• Paccar (3.6 miles)

Parks

• Propst Park (2.2 miles)
• Sims Scott Park (2.6 miles)
• Sim Scott Park (2.7 miles)
• Dog Town (3.7 miles)